Name: Walmart
Rating: 1.94

“I know this sounds pretty, but this is the 3rd time this has happened. I bought a curtain rod and didn't notice that the package was taped shut. I went to hang it and all of the pieces were not there. Again I bought a coffee mug, and it was broken. Someone wrapped it in plastic and tape to make it look like it was supposed to be that way. What was the purpose of that? And again with a bicycle inner tube. Wrong size tube in the box. How lazy can you be not to check if the parts are there or the right item is in the box? I drive almost 30 miles to Walmart so it's a chore to take something back.”

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Posted 5 years ago

“We R about complaints BBB regarding not giving e-card issues. When we got cellphone last thanksgiving. When you switch to AT&T each line get $300.00 ecard. Got only 2. Spent more then 20 hours at Walmart to activate 4 lines. Manager even did not really. Had called several times. It has been 7 months. We are boycotting Walmart. (Charls Wilson) manager in Carrollton on trinity mills and old Denton.”

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Posted 5 years ago

“Ordered a wifi extender online from 3rd party seller. Come to find out , it was a refurb and had to wait 2 weeks. It came in 1/2 the original pkging. Tried to immediately cancel but could not. Website said to return to store but could not. I was given a walmart cs phone # to call but it is useless. CSR was not able to reach seller (4x). After weeks, 8 phone calls and over 3hrs later listening to the same tune on repeat I got it resolved. Only because I got upset. As a courtesy they gave me a refund...lol.”

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Posted 5 years ago

“I orderEd a $100 thermometer from Walmart online. After waiting several weeks longer than it was supposed to take for delivery, I received a thermometer that feels like a child’s toy and all writing is in another language. I live in Texas, by the way. Walmart refused to let me return it in their store. HORRIBLE CUSTOMER SERVICE.”

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Posted 5 years ago

“Walmart in Little Egg Harbor Twp Nj 08087. Refused to return a plastic gas container that has a defective spout . The spout made it impossible to pour the gas out after I fill the container. I remove all the gas safely in another container with a funnel. I was unable to get all the gas out because of can design . There remained Less than a 1/2 tablespoon of gas in the container. The manager suggested I dump it in the parking lot . I told Her that that was wrong and unsafe . She also added that I could bring it home a put a hole in the bottom making it unsafe for me . There current policy does not permit gas inside the store . I understand that however , any store that sell products that could be defective that hold a hazardous or flammable should have a person and an area to depose or have it removed in a safe manner . This should not be the responsibility of the purchasing consumer . This problem occurred the same day of purchase. Respectfully summited .”

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Posted 5 years ago

“Now Walmart forced people to pay in advance before you can check out to reserve a time. The problem with that is for one...by time associates start to gather your order there is always something that Walmart ends up not having. The other issue is that the associates often get the wrong items. They want to enforce no contact and to just open your trunk, but when you get home and put your stuff away and notice the mistakes they made, you’re expected to go in store to return or exchange. Completely kills the purpose of curbside pick up. No compensation for an associates wrong doing. I really dislike this update with HAVING to paying before you go to pick up.”

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Posted 5 years ago

“Once again, Walmart sucks! I wanted to buy some clothes but was told I couldn't try them on due to covid. Fine, I thought, I'll just bring back what doesn't fit. So when I brought back some of the clothes to return I was told I couldn't do so until great corporate decided otherwise! Are you kidding! I don't suppose corporate, with their big old salaries, would even consider that those of us who don't pull in that kind of money might not have the luxury of waiting till corporate pulls their heads out of their collective behinds to get our money back! Other places are taking clothing returns so don't give me that B.S. that it's being about covid!”

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Posted 5 years ago

“Once again, Walmart sucks! I wanted to buy some clothes but was told I couldn't try them on due to covid. Fine, I thought, I'll just bring back what doesn't fit. So when I brought back some of the clothes to return I was told I couldn't do so until great corporate decided otherwise! Are you kidding! I don't suppose corporate, with their big old salaries, would even consider that those of us who don't pull in that kind of money might not have the luxury of waiting till corporate pulls their heads out of their collective behinds to get our money back! Other places are taking clothing returns so don't give me that B.S. that it's about covid!”

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Posted 5 years ago

“The Walmart online service and delivery services are worthiest I ever seen. Never deliver in time, still money, bring product not related to your orders, never give full refunds when they make mistakes etc.”

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Posted 5 years ago

“It's time for Walmart to rescind their temporarily return policy. Now they're considering trash bags in the same vein as cleaning fluids/supplies. Business is reopening and it's time Walmart get current with their policies.”

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Posted 5 years ago

“Low low level store with the most horrible CS. They have closed their fitting rooms due to corvid telling clients to check fitting at home and replace as needed, so we did. Now trying to replace some of the non fitting items they tell us they don't replace anything until further notice. Called the store manager and she said that if I don't remember the name of whoever told me that then she will not replace them... LOL Insanity and stupidity at its best. I'm done with Walmart after 20 years of loyalty... they are really dropping the ball lately”

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Posted 5 years ago

“Very disappointed in Walmart again. I went in to purchase some clothes and took time to pick several to try on. I am generally hard to fit so was prepared. I usually buy one in every color when I find a good fit. Dressing rooms were closed due to covid so I went over to a mirror and yes tried over my clothes. Rather embarrassing but hey I did my best as for long needed. Found several that seemed good over clothes and went through self check out thinking I will confirm fit properly when I get home, and leave tags on just in case. Well as I was leaving I went to customer service to let them know it saddens me that dressing rooms closed down and was very difficult to try on over clothes in mirror. Will have to return a few if they do not fit properly. Customer service lady said I couldn't return them. I was totally unaware of this. I then said I just purchased them and asked for a refund before I left the store. She said no ma'am you may not return them and showed me their tiny paper sheet stating no refunds. I would never have purchased all these clothes if I knew I couldn't return them.”

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Posted 5 years ago

“This is a formal complaint and I was denied medical treatment”

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Posted 5 years ago

“Walmart healthcare Dallas GA This is a formal complaint Yesterday, I visited the Dallas Ga healthcare center yesterday for a scheduled dental appointment at 10am. There were 3 people with appointments including me. They asked each of us the same questions: have you been tested for covid19 and do you have a fever. The Caucasian female and make answered no to covid19 test and I said I had been tested and it was negative. Then all three of us said we didn’t have a fever. They proceeded to take them back to the dentist however continued to question me. They asked why did I get the test and I said because it was recommended that we all recommended to get tested by healthcare workers and by our elected officials. Then they took my temperature and said it was 99.1 and they refused to treat me although I was in excruciating pain and needed dental care. I insisted they take the temperature again and they took it under the arm and it was 98.1. They still said I had a fever so wouldn’t treat me. Then she asked if I had drank coffee and I said yes. I also drove a convertible so of course I was warm. They recommended I come back July 11 when fever is gone. I pleaded with them to let me see the dentist and they said No. In pain and upset and confused I drive directly to the Peachtree urgent care in Lithonia and my vitals were taken and the temperature was 95.5. They said I needed an oral surgeon immediately to correct the problem and made a referral. For the record either this behavior is medical incompetence or pure 21st century racism. First temperatures 98 and 99 it is not considered clinical fevers by basic healthcare standards and number two the real temperature did not warrant me being denied healthcare especially when I drove 51 miles because the treatment cost at that facility was economically. I will never refer anyone here because they have clearly shown their patient biases towards people of color. Second I will be asking for an internal review of all their patient procedures to ensure fairness is given to all in regards to treatment. It was humiliating and embarrassing and it cost me 122 miles on my car and it was wasted time and to add I was in extreme pain. Was told to come back July 11”

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Posted 5 years ago

“I spoke Not yelled my opinion to one of the nazi people counters at the door on my way out the building, I was screamed at and told to leave! I called the manager of the store but he informed me they don’t fire anyone for first offense! So anyone who’s ever been fired on their first offense speak up I’m sure that’s not true! Anyways I’ll never shop Walmart again! Thanks for making it official! I hate your company!”

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Posted 5 years ago

“**BUYER BEWARE** Do NOT buy CLOTHES at Walmart. My husband recently went into Walmart to buy a pair of shorts. He was told he couldn’t try them on. So, he brought them home, tried them on, and they were too big. He just tried to return them and was told clothing is non returnable because of the virus. So, you can’t try on clothing or return It. This is so stupid. How many people have touched the clothing at Walmart? We will not buy anymore clothes there.”

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Posted 5 years ago

“Despite terrible service both at the store and online I wrote a review on their website about it and they blocked the review. They had neglected to fulfill their shipping obligations on a $500 dollar purchase and when I asked the store to see if they could find out about what was happening with it they told me to go online to find out the information I wanted...which I had already done multiple times...then, before I could ask any other question they ignored me and moved on. So the review I wrote had to do with terrible service and shipping...they blocked the review I am assuming because they do not want people to hear about the terrible services they provide. They have yet to provide any answers as to why they provided terrible service, which is what I kept asking about in multiple attempts.”

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Posted 5 years ago

“Nooo absolutely NOT 100%% BS... I HVE WAITED FOR 2 WEEK TODAY FOR SOFA THAT WAS SUPPOSED BEEN HERE TUE N STILL GIVING RUN AROUND BETWEEN WALMART AND FEDEX,DAILY OH U WILL FOR SURE GET TMRW NOOO BS... AND I ASSURE U THIS MY LAST ORDER”

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Posted 5 years ago

“Missing items. site said they were delivered. Chat room and phone service is joke . Just wasted 3 hours on chat line”

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Posted 5 years ago

“Not too big on Wallyworld these days during the covid 19 outbreak. Yes...they're useful. Yes...they're convenient. Yes...they can be OKish sometimes. Yes...they're one of the only options around that many of us can use. Those are the benefits and those are also the problems, especially right now. The company (like most) cares more about money than their customers. I'm just going to copy and paste what I already wrote on Google reviews about what's been happening. I'm "GASHUBOY" on there: "During "better times", aka pre-corona virus, the 9-Mile store is OK. They usually are fairly decently stocked and the store is maintained in an acceptable way. Just like any store anywhere, you have some amazing and thoughtful employees and some that couldn't care less if you left the store and died. That's fine and...normal in a sad way. My problem is with some of the "customer service" department and the warehouse folks who handle the online stuff. I know we're in rough times right now but they have started to get funky. Starting in late March and early April: They sent things like our 20 pound bag of bug poison in the same box as food items and supplements. One of those items was a bag of ground flax seed which looks exactly like the bug poison. Got a refund for that no problem. Several other shipments after that were still packed badly with items put together that shouldn't be and BADLY cushioned. Caused some damage. I had to get multiple refunds and that worked OK until they stopped responding and dealing with the problems. The last problem, some dented cans, they just sent a useless form letter. Can't bring stuff back to the store because I can't go out due to a prediabetes risk factor. Sigh. Update 5-5-2020: Walmart continues to send dented cans. Also sent a ripped open bag of cough drops-- the outer shipping box was fine on most orders. Still making it pretty much impossible to contact them online to deal with ANY problems. They doing this deliberately??? You also can't leave honest or complete feedback about anything (items, condition, etc.) on Walmart.com. They will either NOT publish your review or they edit it harshly. Anyone surprised? Glad you can HONESTLY leave feedback on here. Not that they care. Update 5-14-2020: Ordered 7 more cans of chicken to prep for coronavirus wave 2. Almost all of them were deeply dented. They give you the option to go into chat with someone now. The wait is usually an hour or more. Was writing this while waiting in chat btw. Finally got somebody to reply-- YAAAAAAY! Update post chat: USELESSSSSS!!!! They required me to send back the dented stuff. Needed to repackage the stuff and print out a label which I couldn't because if NO printer. OR...I could go out and take it back to the store...during the corona outbreak. Thanks Malfart! Here to make life better for allllll of us during these troubled times."”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Walmart Reviews