Walmart Reviews

Name: Walmart
Rating: 1.94

1.9 Rating 1,104 Reviews

22 %

of reviewers recommend Walmart

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Metrics

1.9

Based on 1,104 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Walmart 1 star review on 10th March 2025

115

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I shop at Walmart in Semmes, Alabama. I have lived in Semmes for 10 years and have always shopped here. I have noticed over the past 2 years that this store is going down. The floors, shelves and bathrooms are always nasty. The associates that work there have a VERY NASTY attitude always. The shelves are always empty and this was even before the pandemic. The managers have the “don’t care” attitude as well. I know that WALMART has billions of customers but this is one customer who will be spending her money at a different grocery store. SOMETHING REALLY NEEDS TO BE DONE ABOUT THIS LOCATION!!!”

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Posted 4 years ago

“Walmart did nothing to help customers during March April and May with the pandemic. Useless. Now that things have opened up more where I live Walmart is still doing nothing to help customers. I’m 70 years old and wanted to buy an item that can only be purchased in store, per their website. It said several local stores had the item in stock but I still called. I was told stores cannot check to see if an item is actually in stock - had to go in. I drove the distance and went into a not all that clean store and of course they didn’t have the item. I called 800# customer service for help and was told they couldn’t do anything. Not one thing. I asked a supervisor if if she could call the next store which supposedly had the item in stock. It was a 45 minute drive away. She refused saying it’s “not part of the process.” So I drove and couldn’t find the item. I waited at the customer service area for over 5 minutes while nobody else was in line but the 2 guys behind the counter were talking and laughing and had no interest in helping me. I stayed patient. Finally they stopped talking and I was called up to the counter and yet again the store didn’t have the item. 4 calls to customer service resulted in no help whatsoever. I had a list of items to get at Walmart along with what I went for - something I promised my granddaughter I’d get - their website says stores have it. But they don’t have it and I decided after all I went through not to purchase anything else on my list from Walmart. I went to Target. I’m done with rude, ineffective, inefficient, unclean, uncaring, useless Walmart.”

Helpful Report

Posted 4 years ago

“People ask me all the time, why don’t you just where the mask?? Well this 👏🏼👏🏼👏🏼 That woman you shamed in the grocery store, because she wasn't wearing a mask? She already feels enough shame because she was raped. Having something over her nose & mouth triggers her PTSD, and causes her to relive that trauma. That man at the Quickee Mart who you called selfish? He's a volunteer firefighter, and just came from the ER, after being treated for smoke inhalation. He removed his air mask, in order to help a child breathe fresh air, instead of thick smoke. That elderly lady who you screamed at to put a mask on, or shop when it's her turn? Her husband of 60 years just passed away. She's doing her best to learn to live alone. Every breath is physically painful, due to her grief. That little boy you lectured about removing his mask? He's autistic. He doesn't understand. He simply wants it off of his face. That little girl who screams when somebody tries to mask her? She's claustrophobic. She came from an abusive home, where she was confined to a closet. There are all sorts of reasons for not wearing a mask. Not all are lung, or immune system related. How many of you are among those shaming, name calling, and berating complete strangers, or worse, family members? How many of you are against bullying? If you are among the first group, and align with the second, you may want to pump the brakes, and check yourself... you have become the bully you claim to be against. Wearing a mask does not make you a kind person. You are either a kind person, or you aren't. A piece of cloth does not determine that trait. On the flipside, not wearing a mask does not make a person selfish, or inconsiderate. It simply means that, there may be an unseen reason why they cannot wear one. You don't know their story, and, to be quite honest, it's none of your business.”

Helpful Report

Posted 4 years ago

“Customer service in walmert is the absolute worst. IF you can find a zombie to help you, then they have zero communication skills and don't want to help. I grew up when the consumer was appreciated, not anymore, and I find that sad. No more price matching either according to employee LaLa in Mesa, AZ. She really need to work on her social skills.”

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Posted 4 years ago

“I shop 2 Wal-Mart stores on a regular basis here in Arkansas. The managers care more about bonuses than customers. Now they flat refuse to open a register no matter how much you have. They try to force you through self checkout. I just walk away. They can put the cart full of groceries back. I contacted CEO in Bentonville and they just laughed it off. I will join my fellow citizens who chose to shop elsewhere because of how we're treated. It only costs a little more to be treated like the human we are!!!”

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Posted 4 years ago

“The extended warranty that Walmart Sells is a complete scam , I am Going on 6 weeks now , sent them everything they requested , no action , DO NOT BUY THE WARRANTY! Total scam I am Going to the Attorney General and finding a lawyer to file a class action law suit D Fabre”

Helpful Report

Posted 4 years ago

“The Commerce City Colorado Walmart on 5990 Dahlia Drive has the worst customer service of any Walmart in the Denver area. I called three times to speak to the manager, Edward, and each time no one picked up, and there was no voicemail to leave a message with. Edward doesnt seem to care about how his store employees treat customers or how badly his store reflects on Walmart. Today, for the 3rd day in a row, the self checkout machines are not accepting cash. NONE OF THEM. This is leading to incredibly long lines at the 2 staffed checkout stations that take cash. There was only one staff member at the self checkout stations when I was there today, Saturday, July 11th, at 12:32 pm. She was incredibly angry and rude. I understand that walmart workers are stressed out because of the covid pandemic, but guess what? I'm unemployed, so I'm stressed out too! This is not a walmart problem. This is a Commerce City Walmart problem. The store on 7101 E 128th Avenue, Brighton, CO 80652 provides a completely different experience. The staff there are polite, and respectful, and patient given the situation we are all facing. "Edward" the manager at the Commerce City Walmart doesnt seem to care about how this stores customer service problems or how it reflects on walmart as an organization. It's sad I have to drive 15 miles and 25 minutes out of my way instead of the Walmart in Commerce City just 2 miles from my house. I”

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Posted 4 years ago

“They are awful in following mandatory wearing face mask . This a state law but their Managers don’t care to enforce it . Not only that their own employees don’t most of them. I wrote to CEO Doug McMillan but I don’t he cares about people passing the infection. A lot of people have been infected by COVID-19 shopping at Walmart. They just greedy and only interested in safety of their customers. Very poor.”

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Posted 4 years ago

“They should put sign up if they're going to blocked the door normal have two entrances the store on 7701 Raeford road after you find a parking space and your work up to the door they don't let you in that s*** you have to go to the other side of the store to go in and out. This really frustrated me cuz first of all I got a broken or him I'm disabled and then this happens so I didn't even bother to go into the store I'll find another store to go to.”

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Posted 4 years ago

“I used to work at the store in Plymouth Massachusetts it wasnt a fun experience for me people were very rude to me i had the worst time working there even the mangers were rude to me i did nothing but do my job there and people tell u don't ask them how they are doing or some old guy people are very rude over there really need to learn manners big time i will never ever work for a wal mart again rude people u have working for u surprised u have. Customers that store is a joke and im gonna tell every person dont go there also”

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Posted 4 years ago

“I am incredibly disappointed in Walmart for discontinuing their all lives matter merchandise. Along with decisions they have made as far as gun sales. I guess if all lives don’t matter then my life don’t matter and they won’t mind losing my money.”

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Posted 4 years ago

“Curbside grocery pick up is a joke, was supposed to get my order at 3:00 and didn't get it until 5:30. Filled out a survey sharing my unhappiness and was offered $10 off my next order but was never given a code to use it. Called the 800 grocery customer service and was told the person who offered me the $10 off didn't do it correctly so I am SOL! Called the corporate complaint number they told me to call the grocery number that I previously called so they were no help! You have lost a customer Walmart because your customer service and your Curbside service is a joke!”

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Posted 4 years ago

“Cant buy All Lives Matter shirts because they pulled them off there website ugh. just black lives matter is what a black employee at a wal mart in austin texas said .NO all human life matters too!! will never shop at walmart again.”

Helpful Report

Posted 4 years ago

“Walmart has not refunded my money I was charged for prescriptions that my insurance paid for. This has been going on for over 90 days. This is not a way to do business or treat customers. I am very unhappy. BE CAREFUL WHEN YOU DO ANY BUSINESS WITH A COMPANY THAT KEEPS YOUR LEGAL REFUND”

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Posted 4 years ago

“I ordered an item online and the item came after one month of ordering and I don't have an option to return the item after I received. Walmart customer service is just waste of time, I called them more than 10 times and it wasn't resolved. They kept saying it's from third party seller and they can't take a decision. Couple of times I was asked to connect to superiors in customer service department but no one picked up the phone. I was on hold for more than an hour. I would never shop Walmart again. Lot of online shopping gives peace of mind. Do a better a shopping elsewhere.”

Helpful Report

Posted 4 years ago

“Some little idiot overcharged me by $60 for Easter merchandise listed as 90% off, then rang up four items over a dozen times - most of the time without the 90% off either. I’ve been trying to get my money back since APRIL. Multiple calls to CS, where they sent my info to a manager in the entirely wrong state. They keep referring me to a store manager, but they’ve never once answered a call. If you make the mistake of shopping with Walmart, watch every single price, because after all of this, I have no doubt they do this on purpose hoping we won’t notice.”

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Posted 4 years ago

“I was under the impression that for everyone's safety we are suppose to wear mask before entering any store?!? Why do I keep seeing people walking around with no protection and with there whole family in tote? Thought it was one family member? Is no one understanding how serious this is. Grow up America!!! All stores need to in force policy!!!”

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Posted 4 years ago

“Walmart Customer care number O62-9O9O-97O6+ONLINE SHOPPING MONEY TRANSFER PENDING FOR THE OFFICE TODAY 📞📞📞📞6️⃣2️⃣9️⃣0️⃣9️⃣0️⃣9️⃣7️⃣0️⃣6️⃣✅📞📞📞”

Helpful Report

Posted 4 years ago

“I know this sounds pretty, but this is the 3rd time this has happened. I bought a curtain rod and didn't notice that the package was taped shut. I went to hang it and all of the pieces were not there. Again I bought a coffee mug, and it was broken. Someone wrapped it in plastic and tape to make it look like it was supposed to be that way. What was the purpose of that? And again with a bicycle inner tube. Wrong size tube in the box. How lazy can you be not to check if the parts are there or the right item is in the box? I drive almost 30 miles to Walmart so it's a chore to take something back.”

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Posted 4 years ago

“We R about complaints BBB regarding not giving e-card issues. When we got cellphone last thanksgiving. When you switch to AT&T each line get $300.00 ecard. Got only 2. Spent more then 20 hours at Walmart to activate 4 lines. Manager even did not really. Had called several times. It has been 7 months. We are boycotting Walmart. (Charls Wilson) manager in Carrollton on trinity mills and old Denton.”

Helpful Report

Posted 4 years ago

Walmart is rated 1.9 based on 1,104 reviews