Name: Walmart
Rating: 1.94

“Horrible company. If you want to get jerked around shop with Walmart online.”

Helpful Report

Posted 4 years ago

“Waiting 3 weeks for delivery of merchandise ordered; customer service is just horrible; they have no answers.”

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Posted 4 years ago

“Walmart provides food that is often nit up to safety codes. i bought more than $80.00 worth if chicken that all ended up having yellow fluid on it that made me sick and was then tested as salmonella. Then I bought a package of ribs that was filled with worms.”

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Posted 4 years ago

“I have try 5 times ordering on line with them. I kept hoping they will improve on online ordering. Lost patience. I had issues with broken items, missing items, over charging and misleading when the items will come. For example, I ordered items for my husband ‘s birthday cake and decorations, the items arrived after the birthday. Also they charged me for the items first and I could not cancel my items even when they were not shipped. I had to speak to few customer service rep before they would give me a refunds. Also I waited for weeks before the items arrived from the date promised. Also I ordered an item where the package it self had a price on it and they charge double the price for online order. That did not feel right. Isn’t that why they have shipping charge? I will never order on line again from them. They are dishonest and disorganized. They need a lot of improvements.”

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Posted 4 years ago

“When ordering for Walmart on line they are double charging you for items. The amount that is on hold is getting charged to my account plus the amount for individual items out of that order are getting charge again to my account. So they are double charging you for the items you ordered.”

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Posted 4 years ago

“THIS IS LITERALLY THE WORST COMPANY I HAVE EVERY ORDERED ONLINE FROM. ALL 4 OF MY ORDERS HAD A PROBLEM AND I GOT NO KIND OF CUSTOMER SERVICE FROM ANYONE I TALKED TO AT THE COMPANY. I THOUGHT I WAS ORDERING FROM A HUGE COMPANY WHEN ORDERING ON WALMART.COM NOT CRAIGSLIST ... WHAT A JOKE!!!”

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Posted 4 years ago

“Walmart's customer do not matter anymore...I'm tired of going in and products are out! Sometimes for a month or longer. It's ridiculous when stores all around them have the products. Why would they put all credit/debit self checkouts on the grocery end and make elderly/handicapped persons go to the other end to check out with cash! Why are they advertising "pride" months, when they don't advertise Christian values? Sam Walton has rolled over in his grave such because of the way his legacy has changed. You are starting to advertise "we're buying made in America products, local produce" ,when that's not true. I'm finished with Walmart. I'm shopping local now. Fed up with Walmart for years.”

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Posted 4 years ago

“Purchased an iPhone 8 Plus from a third party seller, Cellulartech. No stars Worst "third party" company to deal with. The phone had rust around the screws and speakers at the bottom of the phone. I am still in the process of trying to get my money back. Conveniently the company is being unresponsive and Walmart customer service has been less than helpful in trying to make this right, for me the customer. I am having to follow up for my money back $600 and some is a big refund. If Walmart wanted to make a customer happy they would refund me the purchase and they deal with the "third party". Do not buy this phone or buy from this "third party" Walmart seller. Disappointed is not even close to how I would review this phone, this "third party and Walmart online customer service. Walmart also rejected my review of the phone saying it would drive business away, mentions money and is customer service focused…Walmart is screening reviews that don’t reflect well on them as a company instead of helping the customer they’re silencing the customer. Just amazing.”

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Posted 4 years ago

“Wrong Product. Damaged Product. Buyer beware because DL or Walmart does not care. Purchased Blackstone 36" Griddle with Hard Cover through DL Commerce via Walmart.com. Instead of delivering the item purchased DL shipped the cheaper model that did not include the Hard Cover or other accessories. Additionally paid $150 for lift gate delivery but the griddle was dropped off the back of the FedEx truck smashing the corner of the griddle frame. Contacting DL via Walmart.com were told we could return the 130 pound product at our expense for a full refund or accept a $50 partial refund. Several attempts for a better resolution were fruitless so we accepted a $60 partial refund for a cheaper and damaged product. I hammered out the damage and fixed the corner and leg brackets then ordered the missing hard cover and accessories spending another $130. Extremely frustrated and disappointed in my Father's Day gift gone all wrong.”

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Posted 4 years ago

“This was for delivery. I had one order set to be delivered in 3 days. They give you up till around midnight before delivery the night before to add items snd l we did. Just to be certain we called customer service and the rep said it was all there. We were only confirming everything was in order. The next day only the first of foods ordered delivered when the rep clearly stated all would be because we added before the cut off time. Plus she said she saw the entire order. Today only half the groceries were delivered. We called customer service and the rep Lenora would not listen to us, she just kept repeating what we said. We asked for a supervisor and she kept saying over and over that the supervisor was busy. We told her we would wait. She never would do anything and her accent was so thick it was hard to understand her. Her name is Lenora and we were on the phone almost 25 min. This call l know was going on at 6:30pm est. She was no help and frustrating. We decided to call back and got Wilmer on the phone around 6:55 pm and he helped us instead of dismissing us. He got a supervisor to help us, her name was Diana and seemed to care. That first rep Lenora should not be working there or needs more training. We were going to sign up for delivery for 1 year for a discounted delivery rate but Lenora blew that and we are never shopping there again. It's too bad because we shopped there a lot in the past.”

Helpful Report

Posted 4 years ago

“Dear Walmart, Thank you for your reply. I look forward to receiving my new iphone7, ASAP. I paid you in good faith. Unfortunately, you did not provide the quality of service, or merchandise that was promised. Please understand that integrity is everything. Your word is your bond. When trust, good faith, and integrity are breached, civil rights are violated, and great harm ensues in the wake of extraordinary cruelty, the only way to make amends is to provide your customer with the relief that she requests. Your employees harassed, tormented, and degraded me, and my service dog on numerous occasions, out of envy, jealousy, and spite. Bailey was working, but your employees, and their friends demanded that he entertain them, rather than respect his space, and the serious nature of his work. After being asked to respect our boundaries, they retaliated against Bailey. Bailey died last summer. And each, and every abusive encounter with your insolent, insubordinate, ignorant employees, added an other metric ton to the burden he carried in his final months of life. You should be ashamed. If I don't receive my new iPhone, and several months of airtime, within one week, I will proceed with legal action. The customer is always right. Regards, Shawnna Armstrong”

Helpful Report

Posted 4 years ago

“Dear Walmart, Thank you for your reply. I look forward to receiving my new iphone7, ASAP. I paid you in good faith. Unfortunately, you did not provide the quality of service, or merchandise that was promised. Please understand that integrity is everything. Your word is your bond. When trust, good faith, and integrity are breached, civil rights are violated, and great harm ensues in the wake of extraordinary cruelty, the only way to make amends is to provide your customer with the relief that she requests. Your employees harassed, tormented, and degraded me, and my service dog on numerous occasions, out of envy, jealousy, and spite. Bailey was working, but your employees, and their friends demanded that he entertain them, rather than respect his space, and the serious nature of his work. After being asked to respect our boundaries, they retaliated against Bailey. Bailey died last summer. And each, and every abusive encounter with your insolent, insubordinate, ignorant employees, added an other metric ton to the burden he carried in his final months of life. You should be ashamed. If I don't receive my new iPhone, and several months of airtime, within one week, I will proceed with legal action. The customer is always right. Regards, Shawnna Armstrong”

Helpful Report

Posted 4 years ago

“Giant departmental store with an insatiable greed, wrecker of other department al store business, sub standard rude customer service, poorest product quality, fraudulent information. Buys products at $0.02 and sells same items marked up to $10-$15. Pity human beings are a flock of sheep that herd towards the worst of all departmental stores in the world out of convenience”

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Posted 4 years ago

“Everywhere I've ever worked employees were not allowed to park in front of the store and the employees at the store I want in at 6 in the morning when they opened and all the employees were parked out front making sure they got the first parking spot so nobody else can get them I think this is very rude and this is the store on Clifford and White Settlement Fort Worth Texas”

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Posted 4 years ago

“I’m sorry, the owners of Walmart are very wrong to their employees & I find them VERY GREEDY.… I asked the woman how long she had worked at Walmart, and she told me 15 years… I asked her how much they paid her… And she replied $13… Are you kidding!!!!!! As Much money as Walmart takes in shame on you! Shame on you! You really should be ashamed!”

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Posted 4 years ago

“I have been promised four times that I would be refunded . I have yet to recieve a refund . Three weeks and still no refund . I would give zero stars if I could.”

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Posted 4 years ago

“Why would I ever use Walmart.com again. Returns are made difficult - they use Fed-EX another very poorly run company for their returns- My personal experience includes making a return which when I called Customer service never was delivered by FedEX although I have the return receipt. I have still not received my refund. Use Amazon they are the BEST.”

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Posted 4 years ago

“new web page is horrible. doesn't show pictures, doesn't show next day, 2 day ship. buttons don't work. tried leaving feedback, feedback button doesn't work. can't get into cart which is okay since it won't let me add anything to my cart. they lost an order to Amazon today and if they don't fix it they'll be losing a lot more orders.”

Helpful Report

Posted 4 years ago

“Like everyone else on here I order my items to arrive within 2 days, but then one week later I get an email telling me that my item has been delayed due to backorder, why didn't it say they didn't have anymore before I paid for my items. Then I called Wal-Mart 1 week later and a lady told me what I already knew, come on Wal-Mart Employees at customer service tell us what we don't know.. Where's my order? Not the fact that it's backordered. Geeezzz. So I wait another week, called Wal-Mart once again, now a guy answered and same thing happened but this time he says he's going to put in the comment as a priority, well I guess he lied cause today I got an email telling me they cancelled my order due to high demand.. What in the......... ???? I never asked them to cancel my order but they took it upon themselves to do so even though I told the guy at customer service that I would give it til this Tuesday June 23rd to see if I would get it but apparently they don't care to make any money because their service has gone down hill. I'll just keep shopping at Amazon. Thanks for Nothing Wal-Mart!!!!”

Helpful Report

Posted 4 years ago

“So I have a special needs niece. She loves musicals and fell in love with the music from the movie "Little Shop of Horrors", her birthday coming up, I thought it would be a great idea to buy her the dvd as a gift as she had never seen the movie, only heard the music online, but I could not find it in local stores. Walmart had it for 5 dollars online, and I ended up paying over 6 dollars for shipping. That's right paid more for the shipping than the product. Supposed there in 2 days, didn't show up. I did have other things for my niece but I told her that the dvd was coming. She began waiting everyday for it to come and was excited. 4 days, still no arrival, I contacted customer service, they resent it. We are no on 8 days, my niece literally waits for it to show up and cries when it doesn't. Honestly wish I had never ordered it, it has just caused upset. I paid 6 dollars to ship a 5 dollar product in 2 days... Literally spent that money only to upset my niece.”

Helpful Report

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Walmart Reviews