Walmart Reviews

Name: Walmart
Rating: 1.94

1.9 Rating 1,106 Reviews

22 %

of reviewers recommend Walmart

Company Reviews

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Metrics

1.9

Based on 1,106 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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NELSON

Debbie Smart

Supreme Assets Recovery AT G Mail .com

Walmart 1 star review on 10th March 2025

Juliat

Javier Carmen

116

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed an online order on Friday, July 30th. Saturday morning received an alert that my package will be delivered Saturday afternoon. Saturday night, no package. Called online customer support and was told by rep that the trucking company would be contacted to find out where my package was delivered, and I should hear something on Sunday! Heard nothing. Sunday evening, I went on the Walmart site and saw a message that 1 of my 4 items ordered had left Atlanta and I shall get it Tuesday. Called t/t rep and his bottom line was that he could give me my money back. I asked to speak with a supervisor. He really couldn't tell me what was going on either, and all he could do was return my money. I have to wait 7-10 business days. Goodbye Walmart!”

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Posted 3 years ago

“My husband has a supplemental health insurance policy with Anthem. He is allowed a certain amount of free over the counter items quarterly through his Anthem policy. The App that is used scans the products and it tells whether or not the items are eligible to be free. Everytime he uses it the App says an item is eligible, but when he goes through checkout, it says its not. Walmart obviously has no clue how to keep this App updated. Its the third time that hes just walked out of the store. We are now using CVS since their items are correct on the App. We have become highly disgusted with Walmart!”

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Posted 3 years ago

“Walmart store at 6721 Chesapeake Center Dr Glen Burnie, MD 21060 Not one of the quick check out registers was to able to take cash. Surely at least one could be open”

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Posted 3 years ago

“I do not recommend Walmart.com. They took my payment, delivered my item in another city and now I have to dispute with my bank. According to the representative I could get a compensation if I re-odered the item, but it would take 2 weeks to deliver. Walmart will never compete with Amazon. They didn't actually seem willing to help.”

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Posted 3 years ago

“I’m a former employee I talked with 5 different people, everyone I talk with keep connecting me to someone else all I need is my start date and end date and no one can give that to me. I called East Windsor HR she told me her computer is not working she’ll get back to me, 5 hrs and still waiting I’m so glad I don’t work here anymore.”

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Posted 3 years ago

“If I could rate lower I would. I have never received such poor customer service in my life. Both from a physical store (Kelowna, BC location) or from online customer service representatives. I will work very hard to never purchase anything from this company for the remainder of my life, also dissuading everyone I know from shopping at this store. I'm so disappointed by my experiences.”

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Posted 3 years ago

“130.00 0RDERE OUT OF ACCOUNT 07/13 CHARGED ADDITIONAL 162.23 OUT OF MY ACCOUNT PHILLIPINES PHONE ROOM LANGUAGE BARRIER CHARGED OVER TWICE”

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Posted 3 years ago

“a) Your priced advertised was not what came up at register, when I pointed it out to a lady in the department (Hispanic), she reluctantly said I could have 1, I said NO, By law, the advertised price IS THE PRICE. I was buying 2 pillows. I am not "horse trading" south of the border...BTW, I am Hispanic. Then she did not know what to do and made no effort. b) The only redeeming employee was a lady at the check out who changed the prices. I believe she said she was from Romania ??? She gets an "A". c) I called the number on the receipt 7 times...on the 7th time Cust Service answered. I asked to speak with Management, no one ever came to the phone. If your business is not as it should be, it is not the COVID... it is because your employees.”

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Posted 3 years ago

“We all know Walmart is evil”

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Posted 3 years ago

“I have been shopping on walmart.com for a couple of years I am handicapped and elderly what I thought would be a great experience is turning into a nightmare. I ordered somethings for my grandchildren I never received them a long with a grooming kit for my small dog I never received these items like I said I called they said they would replace them or give me a refund that did not happen when I called them back a young lady told me I was not getting nothing because I had returned about 4 things in the past 3 years. How do people expect to keep culike this if they keep treating them in such a bad manner.”

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Posted 3 years ago

“No option to give -⭐. Bought a tv 51 days ago from there and on the 49th day having it the screen went out. The lady working said it can only be returned within 30 days but receipt and online says up to 90 days but it's at managers discretion. She was not friendly from jump and definitely wasnt helpful. I read to her what their online info stated about returns and she got hateful and began to raise her voice to me. I called the store before I went there and another worker said they would exchange it for me. They need to figure out their rules and regulations because according to visio they wont refund my money I have to go to place I purchased it and walmart worker flat out refused. Highly disappointed in the treatment I received today regarding a non functional 51 day old tv I purchased from them for $328.00”

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Posted 3 years ago

“Walmart wants people to take a pre-employment assessment test. This has nothing to do with people's work ethics or performance. I wasn't denied a job, walmart denied themselves a dedicated employee.”

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Posted 3 years ago

“Horrible company. If you want to get jerked around shop with Walmart online.”

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Posted 3 years ago

“Waiting 3 weeks for delivery of merchandise ordered; customer service is just horrible; they have no answers.”

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Posted 3 years ago

“Walmart provides food that is often nit up to safety codes. i bought more than $80.00 worth if chicken that all ended up having yellow fluid on it that made me sick and was then tested as salmonella. Then I bought a package of ribs that was filled with worms.”

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Posted 3 years ago

“I have try 5 times ordering on line with them. I kept hoping they will improve on online ordering. Lost patience. I had issues with broken items, missing items, over charging and misleading when the items will come. For example, I ordered items for my husband ‘s birthday cake and decorations, the items arrived after the birthday. Also they charged me for the items first and I could not cancel my items even when they were not shipped. I had to speak to few customer service rep before they would give me a refunds. Also I waited for weeks before the items arrived from the date promised. Also I ordered an item where the package it self had a price on it and they charge double the price for online order. That did not feel right. Isn’t that why they have shipping charge? I will never order on line again from them. They are dishonest and disorganized. They need a lot of improvements.”

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Posted 3 years ago

“When ordering for Walmart on line they are double charging you for items. The amount that is on hold is getting charged to my account plus the amount for individual items out of that order are getting charge again to my account. So they are double charging you for the items you ordered.”

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Posted 3 years ago

“THIS IS LITERALLY THE WORST COMPANY I HAVE EVERY ORDERED ONLINE FROM. ALL 4 OF MY ORDERS HAD A PROBLEM AND I GOT NO KIND OF CUSTOMER SERVICE FROM ANYONE I TALKED TO AT THE COMPANY. I THOUGHT I WAS ORDERING FROM A HUGE COMPANY WHEN ORDERING ON WALMART.COM NOT CRAIGSLIST ... WHAT A JOKE!!!”

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Posted 3 years ago

“Walmart's customer do not matter anymore...I'm tired of going in and products are out! Sometimes for a month or longer. It's ridiculous when stores all around them have the products. Why would they put all credit/debit self checkouts on the grocery end and make elderly/handicapped persons go to the other end to check out with cash! Why are they advertising "pride" months, when they don't advertise Christian values? Sam Walton has rolled over in his grave such because of the way his legacy has changed. You are starting to advertise "we're buying made in America products, local produce" ,when that's not true. I'm finished with Walmart. I'm shopping local now. Fed up with Walmart for years.”

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Posted 3 years ago

“Purchased an iPhone 8 Plus from a third party seller, Cellulartech. No stars Worst "third party" company to deal with. The phone had rust around the screws and speakers at the bottom of the phone. I am still in the process of trying to get my money back. Conveniently the company is being unresponsive and Walmart customer service has been less than helpful in trying to make this right, for me the customer. I am having to follow up for my money back $600 and some is a big refund. If Walmart wanted to make a customer happy they would refund me the purchase and they deal with the "third party". Do not buy this phone or buy from this "third party" Walmart seller. Disappointed is not even close to how I would review this phone, this "third party and Walmart online customer service. Walmart also rejected my review of the phone saying it would drive business away, mentions money and is customer service focused…Walmart is screening reviews that don’t reflect well on them as a company instead of helping the customer they’re silencing the customer. Just amazing.”

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Posted 3 years ago

Walmart is rated 1.9 based on 1,106 reviews