Walmart Reviews

Name: Walmart
Rating: 1.94

1.9 Rating 1,119 Reviews

22 %

of reviewers recommend Walmart

Company Reviews

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Metrics

1.9

Based on 1,119 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Walmart 5 star review on 24th August 2025

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Walmart 1 star review on 10th March 2025

Juliat

118

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Does your "refund ban policy" allow you to accuse customers who shop by home delivery of refund abuse even though they did not? My wife cried tonight thinking she did something horrible. Your website "permanently banned" our account from online shopping and upset her greatly. I'm not sure what else to tell you other than my loved one did not deserve to be punished or treated like a refund thief in any capacity. Lifting that online shopping ban off our account is the right thing to do.”

Helpful Report

Posted 4 years ago

“I am so sick and tired of ordering food with food stamps and then being charged on my bank card a driver tip that I never approved! I didnt use that card so why when I always tip in cash so that I can see if the driver is worthy of a decent tip and make a decision based on performance I get charged for money on a card that wasn't even used in the order! Sometimes usually after a week later I get an email saying we just tipped your driver after the driver has been tipped already in cash! They have no right to force someone to tip anyone! I believe in tipping and have no problem with it, but some people dont believe in tipping and shouldn't be forced to do so! I like seeing their smiles and appreciation for getting cash in hand and sometimes they're being tipped twice and on more than one occasion its put me in negative balance with my bank! I have to make a call complaining on way too many occasions now demanding money that was never authorized to be put back in my acct! I am physically disabled and terminally I'll and now have covid and with this latest food fiasco I buy almost $150 in food and they took one food item a $3 bag of peppermint candy and switched it to store pickup! I've never had store pickup because I'm disabled and can barely walk! Everything is being delivered but for some reason that one small item is for store pickup!? I wouldn't have to put up a review had it only been one or 2 times in the last year but it happens almost every time! Not to mention the fact that a lot of drivers for small orders just leave groceries in the heat at my door without so much as a knock. So I've started requesting to sign for my order and not one driver has had me sign yet! This is after entire orders were supposed to be delivered but never arrived. This is why I have requested this option! This is beyond ridiculous! Its ludicrous! I like the convenience of this service but it's enough to make me consider cancelling my monthly subscription and start using a different service if I need to be constantly stressed about payments never authorized!”

Helpful Report

Posted 4 years ago

“This is the 3rd time this has happened and it wasn't the charm Walmart. I order online and then get a notification that some of my items will be delivered early, same day! Yay! Except they have decided to have a local store fulfill it via Doordash supposedly. This seems awesome until, for some reason, the delivery person doesn't pick it up, then it gets either stuck in "delayed" mode for a week until you call and they say all they can do is cancel the item, or the store says YOU didn't pick it up so they canceled it. Walmart really needs to get it together with fulfillment. They door dashed 15 cent school folders from 3 different local Walmarts. How do they justify the cost of delivery for a 15 cent folder even once let alone 3 times? They fedexed another one in a huge box just by itself? You're telling me they didnt have 4 folders at just one of the stores or a fullfillment center to be shipped together? It seems silly. That is just the tip of the iceberg of waste in fulfillment and shipping methods.”

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Posted 4 years ago

“Wakmart website sucks.”

Helpful Report

Posted 4 years ago

“Ordered an item for a birthday gift and was given a delivery date in the time frame I needed it. Delivery never received and my order says "delayed" status. Customer Service knows nothing, of course. I tried canceling the order and it won't even let me do that. Never again.”

Helpful Report

Posted 4 years ago

“I ordered five items on Walmart two items were from another seller. I returned three items at a retal store and two items returned to the seller. I only received credit for two of the three items at the store. I received credit for one of the two items. Thee itemswere the same thermal underwear. Two cheap tops. I wasn't charge return shipping, however with Walmart cheating out of 38 dollars, I guess it would have been cheaper to pay for shipping. My first and last order at walmart.”

Helpful Report

Posted 4 years ago

“I purchased an item online on August 20 with an expected date of September 7. When September 7 came around, no item was delivered. I went to check the status online and it said that the item has not been shipped yet. For most major companies, they would update you if there was an issue with delivery. However, I had to reach out to customer service, which was no help. I was told to wait and to deal with the seller directly. To my surprise, I thought that Walmart was the seller as they were the one who withdrew the money from my bank account. Nonetheless, after a few calls to follow-up, Walmart refuses to give me a refund and told me to wait to speak to the third party seller who are not responding to my request for refund.”

Helpful Report

Posted 4 years ago

“09072021: Layton Utah Walmart Supercenter: I have never had a grocery delivery order from here that was not screwed up. When I called to get a refund the rude little "associate" could only say "go online, we don't deal with the finance part here". Basically, this is Walmart saying take care of it yourself. Another store that wants nothing to do with the consumer except their wallet.”

Helpful Report

Posted 4 years ago

“I order a simple set of 10lb neoprene weights. They come in set of 2. Well just got mine today, just 1. Like how do I use just one. Contacted Walmart chat customer service 1st one, they said they could not send a replacement, I said OK, then I will send back. Please email me a return shipping label. 2 more customer agents later, not only did they not send me a return label, they did not refund the whole price including shipping. Yet to get a return shipping label to return the item, 3 customer service agents so far. How hard is this, it is not what is advertise! Hassle free return is false advertising. Its no wonder they can't complete with amazon, Amazon treats you better, has much better return process. I would pay more just to be hassle free which is why amazon gets 98% of my online orders. Every-time been giving reassurance that its been taken care of. No it has not been. Weights also cost $22.87 with shipping, they are attempting to send me partial refund of $16.88, absurd!”

Helpful Report

Posted 4 years ago

“I used to be a big fan of Walmart's online shopping and the app. The grocery pickup was awesome and convenient, so much so I started using the delivery service. This is where customer service went down hill. Delivery has been a nightmare. Items forgotten. Groceries accidently delivered to the wrong apartment and today my delivery is going to be three hours late. I have opted to pick it up myself. This however is mild compared to the mess I endured on Friday. I purchased a laptop in April along with the protection plan. My laptop just stopped working and before I could get someone to work on it I had to call 20 different numbers. This is not an exaggeration either. In all of the the most pleasant people I delt with was the chat person and the FedEx person I took my computer to send it to Walmart. Do not buy electronics from Walmart or have groceries delivered. Do.Not.”

Helpful Report

Posted 4 years ago

“Ordered bike online for same day pick-up. arrived 4 days later. After pickup, it had a flat tire. It wouldn't hold air. Went to customer service for options. Return bike was there answer or buy an inner tube. Can't take back a five year old's birthday present. Asked for manager, after 30 minute wait, no manager. This was the last time I waste my time doing business with Walmart. They only care about your money, customer service and satisfaction is not in their vocabulary!!! Karma is real, beware”

Helpful Report

Posted 4 years ago

“I went into the Walmart in Marietta Ga on Cobb Pkwy to buy some work boots. When I get to the registers there is not 1 out of 9 self checkout registers that accept cash payment and only one register open that accepted cash payments. It is absolutely ridiculous when you can not pay for merchandise unless you use a bank card or credit card!”

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Posted 4 years ago

“Please explain how an item that I ordered a whole 20lb carseat was shipped to Louisiana and was in Carencro LA and then rerouted and was delivered in Lexington KY. Please explain. Where is my Carseat I ordered since the 16th of August. Yall need to do better. This is absolutely ridiculous. Never received my item.”

Walmart 1 star review on 25th August 2021

Helpful Report

Posted 4 years ago

“Walmart charged me double for a item I've reached out & no response! My account shows another $25. Taken out and I bought nothing BUYER BEWARE I'M CALLI G BETTER BUSINESS!!!”

Helpful Report

Posted 4 years ago

“Order arrived missing parts...Walmart told me to take it up with second-party vendor...who then transferred me to manufacturer...still missing parts...Walmart has done nothing...NEVER WILL USE THEM AGAIN!!!”

Helpful Report

Posted 4 years ago

“Have no clue on deliveries. After A4 hour delay order was canceled due to incompetent delivery”

Helpful Report

Posted 4 years ago

“Horrible customer service! My shipments are never delivered within an accurate time frame. Many of my orders are never delivered, but "lost". Walmart customer service requires me to call the shipping carrier to find my packages, while not even providing me with a tracking number. So, basically when my order is never received, it is my duty as a buyer to extract 1-2 hours out of my day initiating phone calls to sellers and shippers to locate my package. Seriously Walmart, why would I ever even consider renewing my Walmart plus membership?This is a pure racket where the online prices are always higher than in store prices. The majority of the items that you would like delivered are " not available for delivery", but are " curbside pickup only". What's the point of your delivery service, once again? Not to mention, you have to pay an extra fee and are expected to tip on grocery delivery. One more time Walmart, Why would I ever consider continuing my Walmart Plus membership? Maybe to throw away $100 per year, along with countless hours spent doing the Walmart customer service representatives job for free!!! in a nutshell, DON'T GET WALMART PLUS!!! Its a rip off!!!”

Helpful Report

Posted 4 years ago

“Tried to purchase a battery for my car at Walmart. I called the local store to see if they had them in stock and no one picked up the phone. I called for 2 hours and still no one picked up the phone. So I checked online at walmart.com and found they had 5 in stock at my local store. I ordered the battery, they charged my card and sent me a thank you for my order also saying they would send an email letting me know when I could pick up the battery. About 2 hours later I get an email saying they were out of stock and my order was cancelled. I checked the website again and found another store that had the battery so I called that store. That store answered the phone and the clerk checked the shelves and said they had plenty in stock. I told him I would order online and come in and pick it up. I ordered the battery and the same thing happened; my order was cancelled because they were out of stock. I called back to verify they had them in stock and the clerk said they did and had no idea why the orders were being cancelled. So I spend half a day wasting time trying to order a battery online and my credit card was charged twice for the two cancelled orders. I'm sure I will get the money credited back to my card but what a hassle dealing with Walmart.”

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Posted 4 years ago

“They lose my orders constantly. then charge my account for it.”

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Posted 4 years ago

“Had to use the self checkout in Calhoun Ga with my 80 year old grandmother. She goes to the store once a month to get her groceries, and could not get one teller to ring us up! Worst experience I have had at any store. It’s like going to a restaurant ordering a steak, and the cook coming to get you to cook your own food!! How much do you pay your customers for working at Walmart on their day off??”

Helpful Report

Posted 4 years ago

Walmart is rated 1.9 based on 1,119 reviews