Warren James Jewellers Reviews

Name: Warren James Jewellers
Address: Banner Building, Greg Street, Stockport, Cheshire West and Chester
Rating: 1.76

1.8 Rating 189 Reviews

19 %

of reviewers recommend Warren James Jewellers

1.8

Based on 189 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Email, Telephone
Returns & Refunds
Returns Process	Could Be Better

Warren James Jewellers 5 star review on 31st July 2023

Fiona

Warren James Jewellers 5 star review on 21st July 2023

Anonymous

Anonymous // 01/01/2019

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“I can,t talk about a service i have not had having waited since 12/12/22 for my order silver pave earrings £27 and wh.gold half eternity ring size N £127”

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Posted 1 year ago

“I bought a set of 9ct gold earrings here. I asked the woman working there if they are actually gold and not just gold plated as I can only wear full gold earrings. She confirmed (sounded and looked annoyed) saying they were not just gold plated but actually 9ct gold. But a few hours after wearing them my ears started hurting and when I took them out the holes were bleeding. I tried again a few times but my ears just swell up, bleed and get inflamed. So these earrings are NOT gold as advertised! I now bought similar ones (9ct as well) at HSamuel for the same price and my ears are happy. I will never buy from Warren James again”

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Posted 1 year ago

“Non delivery, ordered item at £148 on 4 December 2022, it is now 13 January 2023, no ring , no answer to emails and no phone number to call, awful company”

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Posted 1 year ago

“I purchased a pair of earrings (gold ones ) at a price of £69 which looked very nice at the time'The fasten was the type that you open out .When I got home I attempted to open the earing and it was so very tight .As I have athritis there was no way I could open the fasten >As it was the Xmas period I took the earrings back to the shop as soon as they reopened explained what the problem was ,I was then told that once you have left the shop you cannot return earrings at all. It was obvious that I could not open them and had not worn them .They didnt care at all.I am 73 years of age and to lose that amount of money is devestating as I have bought many items as gifts previously from them ,NEVER AGAIN”

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Posted 1 year ago

“I purchased a silver chain as a Christmas present, I asked the lady who served me if I could get my money back if the person I was giving it to didn't like it. I was told yes I could. Today I went back to a branch of Warren James (not where I brought the chain) I was told I could have a voucher, but I couldn't have my money back. And I also had to redeem the credit note at the shop where I was issued the credit note. Not any other branch. The lady who served me was pleasant. She had no choice as it was company policy.”

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Posted 1 year ago

“I ordered a necklace on the 9th December as a Christmas present almost 2 weeks ago and they still haven't arrived. All I received was an email to say that they'd been dispatched the day after the order was placed but no tracking number was provided. The only way to contact them is via a form on their website. They don't have a telephone number or even live chat. I've filled in the form 3 times but haven't received a reply. They're also trying to blame Royal Mail for the delay but I've received several other parcels from Royal Mail on time in the past few weeks”

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Posted 1 year ago

“I ordered on the 23rd of November and it’s now the 16th of December and still nothing emailed a week ago asking for the tracking code and where it is nothing came back I’m fuming with what they have done and how such a big company doesn’t have to time to help there customers with there difficulties”

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Posted 1 year ago

“I refund trying to get refund on item I bought online sent email twice no reply absolute joke .. this company should be closed down!! No reply from email 🤮”

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Posted 1 year ago

“Sell products which are inferior and when returned to store would not entertain me. They use any excuse they can think of. There customer relations in very poor. Please do not deal with this company and waste your hard earned money.”

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Posted 1 year ago

“NOT 9ct gold, its plated despite what they say. Complaining is pointless despite never being out the box. Shocking company.”

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Posted 1 year ago

“We bought a white gold engagement ring which I loved . After two mths one little stone on the side came out . We took it back to the shop in Stockport and they offered to repair it but we had to pay because we had lost the receipt . We paid to have it mended but two weeks later the same stone came out again . Went back to the shop and they said we had to pay to have it mended again ! And now a few weeks later the main middle stone has come out I’m absolutely gutted ! And after looking at the reviews it looks like there’s no joy to be had at all ! Even if you have a receipt they don’t seem to do much ! I’m absolutely disgusted and I will never buy anything g from them again !”

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Posted 1 year ago

“Was going to buy something from here after reading these reviews going to give it a miss”

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Posted 1 year ago

“Absolutely the worst customer service ever purchased two gold necklaces was sold a solid gold only to find out they where gold platted. Returned to shop for a refund no chance only offered a credit note which I didn’t want contacted customer service by email who said no refunds for something I was totally miss sold as member of staff assured me it was solid gold when asked. I have asked for the CCTV footage to prove what was said to me question what no luck there either This shop needs to be avoided at all costs”

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Posted 1 year ago

“The rules matter to this company the staff have no flexibility at all.every thing is great when buying but if you have a problem then you must keep your receipt or you will lose out as there system is outdated and they have no records. In the end an item should at least last more than ten months its down to poor workmanship thats why they are cheap”

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Posted 1 year ago

“This my sound petty but i ordered a gold necklace for my sister online a week ago. When it arrived it was lovely, however i thought i had pressed the box and bag for it which looking back at the order i hadnt and only paid £3.50 for postage. As i wouldnt have time to trail to a W.J shop i quickly asked if this could be sent out to me and i would be happy to pay a further £3.50 cost of box and bag. An email said, NO, i would have to go into a store, take evidence of the sale and try and get one from their shop. TERRIBLE service. It was an accident on my part. I then had to race to a shop, which i did in Doncaster 20 miles away and the sales assistant was absolutely lovely to me, she provided the goods with so much empathy for my error. I do like W.J i will however think twice about this experience in my future sales. Lynda B.”

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Posted 1 year ago

“Faulty jewellery and they refuse to refund and take it back! I will NEVER buy from this terrible company again! Do not waste your hard earned money.”

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Posted 1 year ago

“Wedding ring is 2 years old ,bought its as I like the white gold and yellow gold together, it is now completely yellow gold and look like a different ring ,awful quality, this place should be shut down!!”

Warren James Jewellers 1 star review on 31st August 2022

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Posted 1 year ago

“On holiday in Blackpool with my husband for our first wedding anniversary and my husband wanted to buy me a ring to celebrate our anniversary went into 2 branches of warren james in Blackpool and they staff where not very helpful at all didnt have any rings in stock in my size apparently said they where having an issue with stock picked about 5 rings didnt have any of them in eother store got asked 2 come back the bext day because they should have a delivery to go back and be told naw we didn't get a delivery i eventually went to another retailer found the perfect ring where the staff where more than happy to help me and my husband”

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Posted 1 year ago

“To be avoided!!!!!! My husband bought an expensive diamond white gold ring of £1590 , and the lady was working in the shop didn’t let us know that white gold after 2 months will go gold , I went to the shop ( Ilford exchange ) and ask them for a refund as no one told us every 2 months we need to get the ring coloured again , and the lady she was so rude not offering even 1st colouring for free , she just told us that is nothing to do with them and we need to deal with it ourselves … very disappointed!!! Don t get no any gold ring from there as you will be scammed”

Warren James Jewellers 1 star review on 3rd August 2022

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Posted 1 year ago

“Beware when purchasing anything from the online platform. You won’t get your money back if indeed you change your mind about your purchase. I am stuck with over £200 worth of jewellery. No web chat. No direct calling number. Only an email address which they don’t bother replying too. High St shops have no authority to refund your money. They do offer an exchange though. Rubbish!! They have no intention to refund your money. Every”

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Posted 1 year ago

Warren James Jewellers is rated 1.8 based on 189 reviews