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Warren James Jewellers Reviews

1.8 Rating 189 Reviews

19 %

of reviewers recommend Warren James Jewellers

Company Reviews

Product Reviews

1.8

Based on 189 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Email, Telephone
Returns & Refunds
Returns Process	Could Be Better

Warren James Jewellers 5 star review on 31st July 2023

Warren James Jewellers 5 star review on 31st July 2023

Warren James Jewellers 5 star review on 31st July 2023

Warren James Jewellers 5 star review on 21st July 2023

Warren James Jewellers 5 star review on 21st July 2023

Warren James Jewellers 5 star review on 20th July 2023

Warren James Jewellers 5 star review on 20th July 2023

27

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Refund policy is a joke. Returned an item the next day to be told they only offer a credit note and that credit note can ONLY be spent in that particular store. Ive used the credit note for other things but the customer care / services in terms of how they treat customers is terrible. I will never shop with them again until they change these sellfish practices.”

Posted 2 years ago

“Bought two engagement rings from them As there was not exact size we tried to exchange o refund Short story they are not refunding yoir mine Seems like they never have matching rings 6 months now and still coud not find any replacement either on website or shop. Avoid !!!!!!”

Warren James Jewellers 1 star review on 28th November 2021

Posted 2 years ago

“Bought white gold studs and a necklace in store Staff explained that I could not have a sticker for the box stating 9ct gold. This I’m told is company practice. I emailed head office to inquire the reason for this policy as the items were gifts and the gold number could only be seen using a loop.I received a curt reply but no explanation for the policy I replied asking for a reasonable reason for this but received no response. Very poor customer service.”

Posted 2 years ago

“I went into Warren James shop was very impressed the sales staff were helpful ,outstanding in fact, I wanted a longer chain as a had a pendent that had great sentimental value it was platinum with one diamond unusual I purchased the a necklace I was so please the necklace after only a handful of times as I don’t wear jewellery on a day to day basic as i work , the neckless broke , obviously the necklace was not suitable for a pendent the pendent was lost . I emailed Warren James explaining what had happened told them that they need to explain this to there staff because I would not like this to happen to anyone else I received nothing no acknowledgement what so ever I will never shop there again, very disappointed, all that I wanted was an apology and the fact they would pass message on to their staff”

Posted 2 years ago

“My engagement ring lost its diamonds, they changed it and the same thing happened. I got a voucher to used. Which I got a different style ring for a wedding ring. My first wedding ring lost a diamond. So they exchanged my wedding ring for another one. When I went back to use the remaider of the voucher... over £100. They told me it was out of date and I had lost my money. They told me I had 6 months and it was 5 months when I went in. Now the metal has just split in two on my wedding ring. But no clue why as there is no reason for it to break. Wonder what they will say now. I am NOT going to accept their spiel.”

Warren James Jewellers 1 star review on 16th November 2021

Posted 2 years ago

“Purchased online, on 26th Oct 2021 and was dispatched 27th Oct, had an update almost immediately that royal mail was at full capacity and will receive in due course we are now on 15th November 2021 still not received the item I have sent an enquiry form with my order, I have emailed customer service and messaged on messenger and heard nothing back, I'm going to get my bank involved to request my money back but will never use again.”

Posted 2 years ago

“The customer services and the staff are very rude to customers, not buying again from this supplier.”

Posted 2 years ago

“I bought sterling silver necklace 45£ in reading but the quality is not right the side of the necklace is too sharp and scratched my neck i went back to the shop to return or replace the different one even pay more money I don't mind just need to replace but the lady said the company is not allowed to replace or return the item. How rude this lady and customer service are really very bad!!! I don't recommend this shop!”

Posted 2 years ago

“I ordered silver necklace online for my sister, and arrived with broken chain. It was absolutely embarrassing. I think they are sending faulty items from returns. Good lesson- avoid online shopping from this company!!!”

Posted 2 years ago

“I ordered a item on line when it arrive it did not depict the images online, further more when I tried to contact them online for a refund their website would not allow any contact whatsoever the chain was very fimsy and the actual chain was knotted at the clasp as it was purchased as a gift for someone it is not good enough for that purpose it has to be the worst ever buying experience the only way of contacting them is by writing to them, seriously in these days!!, I intend writing to them to request a refund as the item is not fit for purpose.”

Warren James Jewellers 1 star review on 22nd September 2021

Warren James Jewellers 1 star review on 22nd September 2021

Posted 2 years ago

“Horrendous customer experience. Rude unhelpful and unprofessional. Refunds are not accepted despite this being unlawful Refuse to give out names, email addresses and head office address”

Posted 2 years ago

“Do not order online from this company. Seems like it's nearly impossible to get a refund. I have been out of pocket now for 2 months. Customer services are a joke and no number to call. Think twice before ordering online.”

Posted 2 years ago

“I purchased wedding ring I had it for 5 days kept it in box wanted a exchange I was told it had marks on it and could not exchange it there was no marks on it as was in box would never buy from them again wasted £110 avoid at all costs.”

Posted 2 years ago

“If only I had read the reviews first I would never have wasted spending £55 on an 9ct 18 inch gold chain. The chain broke less than 2 weeks later. When I went to change it or get a refund I was told that I had stretched the chain and made it weak in areas so they could not do anything about it. Before purchasing the chain I was advised to get a thicker chain to hang a small cross which I did and because of taking their advice I have lost £55. Thanks for nothing.”

Posted 2 years ago

“I bought a pair of hooped earrings £59 and wore them once and the clip broke. I then exchanged them for a new pair and the clip brought again. I wasn’t able to get a refund. Bad quality and expensive. Will not shop there again.”

Posted 2 years ago

“Went back with a neck chain after two days for a refund told we don’t do refunds why it cost 75£ Would only give a voucher and could only spend it in that shop not any other You can go into any other shop and get cash refunds Disgusting Never go in there again”

Posted 2 years ago

“Ordered two rings and a bracelet, they took my money didn’t get an order confirmation email or nothing”

Posted 2 years ago

“Told in store we could only exchange the faulty item where was my statutory rights”

Posted 2 years ago

“All jewellery my partner as bought me turned black and stones fallen out . Friends bought me a bangle arm turned green and six stones fell out within a few months . Only wear these items when going out . Very dissappointed and feel upset after partner spent good money”

Posted 2 years ago

“Don't use this jewellers please the products are like an onion raped in gold tin foil things look good in window till you get them home the refund service is non existent please go to a small independent jewellers”

Posted 2 years ago

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Warren James Jewellers is rated 1.8 based on 189 reviews