Warren James Jewellers Reviews

Name: Warren James Jewellers
Address: Banner Building, Greg Street, Stockport, Cheshire West and Chester
Rating: 1.76

1.8 Rating 189 Reviews

19 %

of reviewers recommend Warren James Jewellers

1.8

Based on 189 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Email, Telephone
Returns & Refunds
Returns Process	Could Be Better

Warren James Jewellers 5 star review on 31st July 2023

Fiona

Warren James Jewellers 5 star review on 21st July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don't use this jewellers please the products are like an onion raped in gold tin foil things look good in window till you get them home the refund service is non existent please go to a small independent jewellers”

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Posted 2 years ago

“Biggest pile of rubbish bought the gold ring of them with diamonds square face. 1 week and the gold started peeling and now its turning silver. Will never buy again of them.”

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Posted 2 years ago

“Warren James ignore your request for a refund. Font buy from them”

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Posted 2 years ago

“Bought a silver chain for £66 in dec within a few weeks it was black (not tarnished )silver had literaly come off but its stamped 925 ....when you contact don't wear for bed, bathing, diy, housework, work dont wear when gardening ...when can u damn well wear it .I wear silver everyday all day (proffesional cleaner) with no problems cheap nasty rubbish !!! AVOID !!!”

Warren James Jewellers 1 star review on 7th June 2021

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Posted 2 years ago

“Appaling customer service today went to spend £1000 on an engagement ring and staff said sorry cant help u unless you no your ring size to busy chatting to one another and on there phones spent my money else were”

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Posted 2 years ago

“Bought a necklace from Warren James for my mum and within a month it's gone black. This is disgusting! I have bought from Wish and only paid postage and Wish seem's too have better quality that Warren James poop.”

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Posted 3 years ago

“Took my money and never dispatched my item, provided a bogus tracking number which says it has been delivered which is false. Royal mail did't know anything about my item. Never had any experience like this with any other company. They are refusing to refund my money. They are scam artists.”

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Posted 3 years ago

“Got a chain for my sons birthday never even arrive took the money can’t even get in touch with them to talk about this absolutely shambles will never buy again”

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Posted 3 years ago

“guys um should i be worried i just ordered a £300. chain if this doesnt turn up there is going to be problems.”

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Posted 3 years ago

“Ordered from here 2 weeks before Christmas. Didn’t get a confirmation email, money came out of my account, product hasn’t arrived and the customer service is dreadful.”

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Posted 3 years ago

“Item never did turn up and there’s no customer service number just an email address than never gets answered to and staffs are rude considering I’ve spent so much money. Then to block me on Facebook as a Top Fan says a lot.”

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Posted 3 years ago

“The manager in the Trafford Centre branch extremely rude. absolutely no customer service skills whatsoever. like many of the other x customers I am now stuck with a worthless credit note. avoid this company at all cost once you hand over your money then they are not one bit interested in anything you have to say speak to you like you are a 5 year old child I will never step foot in that shop ever again. vile manager no customer service skills whatsoever.”

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Posted 3 years ago

“Ordered 2 eternity rings, returned both recorded delivery and weighed to be told I can only be refunded for 1 ring as the other was missing!! Both rings were in that packet and they said it wasn't tampered with so Where's the ring!! Customer service very poor, will contact trading standards and credit card after Christmas!! Tracy N”

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Posted 3 years ago

“Poor experience. Charging £3.50 for a box. You wouldnt buy a car with no wheels. Would never use again. That was the 1st time. The 2nd time,bought earings for an xmas gift but walked round the town and found out my mother in law wouldnt wear silver so went back and they wouldnt help. TAUNTON STORE BE VERY ASHAMED”

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Posted 3 years ago

“Bought a chain and as I paid by debit card the card reader froze. Was asked to pay in cash due to the card reader “playing up” paid in cash. Later when I checked my internet banking the money had gone out. Returned to store and explained to be told that nothing was showing up “from their end” even though the payment was there in black and white on my online banking. Having to raise a dispute now. What a disgusting farce.”

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Posted 3 years ago

“Please don’t shop here online. Unfortunately I had ordered a bracelet for my mother for Christmas. For starters, I selected gift wrap and gift box at checkout and then it was sent without it. I then saw that the bracelet was basically a child’s size so I thought I’ll contact them about info on how to return as the item had not been worn. I signed into my account and went to the contact page only to find that it would not let me contact them as my order number was “invalid” even though I was holding the invoice and it matched the order number from the email. It also turns out after researching a bit more, they don’t offer refunds, only store credit. Please please please do not buy from here. First time shopping with them, won’t be returning.”

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Posted 3 years ago

“I bought a ring for £1,300. I was not told about exchange and refund policy (as all jewellery shops do). Due to pregnancy, my fingers began swelling and my anniversary is round the corner. So I asked for refund as my size is unavailable & it will take up to 2-3 months to receive a bigger size. Lady at Ilford branch was so rude and was like no refund, did not offer refund on good gesture, just a credit voucher. £1,300 is a lot of money and now I'm being forced to buy things from there. With that money I can go to a better jewellery shop with better policy, staffs and customer service. I even asked her, okay so I will try and buy something but what if I still have a huge amount left, her response was, another credit voucher will be issued to use in he next 6 months...I was surprised. Warren James, it seems like you guys are scammers with your policy in stores and that it differs from policies online. Why do you guys do this?”

Warren James Jewellers 1 star review on 20th October 2020

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Posted 3 years ago

“DO NOT PURCHASE FROM THIS STORE. I purchased some jewellery from here, but changed my mind after only 2h and decided to return them. However, at the till I was told I could only get a voucher. I accepted the voucher and asked if I could use it in another WJ store. Nope, i could only use it in their store As I was only visiting that city over the weekend It ended up with me paying extra and buying unwanted items. I would definitely not recommend this shop. The staff are extremly rude and their policy is useless.”

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Posted 3 years ago

“My husband bought me a ring Unfortunately I didn't like it at all due to the very poor quality No refund allowed Tiny sign on the wall that he didn't see Credit note given Not allowed to buy online and must use in the store that the ring was purchased Do do watches !!! Dont do 18ct rings Quality of products is shocking Staff very courteous But stuck with a credit note and struggling to spend it Please don't use this company Staff are the nicest thing in this shop Never again !!!”

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Posted 3 years ago

“Wish I had read the reviews 1st, spent £100 on a ring here but now H.Samuel have to put Warren James's mistake right at an extra cost to us, Warren James are incompetent and customer service ..... Don't make me laugh, once Warren James have your money they don't care about you, tried to get them to sorr their incompetence out but they refused to BUT they will sort their mistake put if we pay them extra and this is after they have got me to email them the receipt, what's the point if they not prepared to sort THEIR mess out. Don't trust them, I've got trading standards involved with this. Mary Burns from customer service has no customer service skills whatsoever”

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Posted 3 years ago

Warren James Jewellers is rated 1.8 based on 189 reviews