Wilko Reviews

Name: Wilko
Rating: 2.58

2.6 Rating 681 Reviews

38 %

of reviewers recommend Wilko

Company Reviews

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Metrics

2.6

Based on 681 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have no option to give negative stars, otherwise I would! I am not the person to get annoyed or write nasty reviews but they have brought me to my lowest point. Their customer service is utterly miserable!! I have ordered a gazebo on 27th April, on the same day of the delivery I have filled for a refund as it was not suitable. IT HAS BEEN 2 MONTHS SINCE THEN !! Their customer service either ignore me completely, or tell me " we have refunded you please wait 10 days" . I wait 10 days then nothing happens and they tell me " we are just on a call with the seller now, we will get back to you " , another week passes and nothing !! To make things worse they didn't even provide me with an order number after ordering and taking my money. How is this possible?? Hundreds of £ kept and not even the decency to resolve it after 2 months! I have never in my life experienced a more useless customer service.”

Helpful Report

Posted 2 years ago

“6 May ordered 2 rolls wallpaper with a delivery date on or before 18th May. 22 May phoned to advise them that order had never arrived and was told he would cancel order and arrange refund £28.95. several emails still no refund and in one they told me not to send emails as they were busy!! I have bought wallpaper now and wall looks lovely, but no refund. I could just let this go, BUT NO. Why do companies do this. I have now had an email asking for all my details again which I sent by return. I got a bit excited that surely now my refund would be forth cumming. Oh no. 2 more weeks on nothing not even an acknowledgement that they are now in possession of all my details. The daily send emails to tempt me to continue shopping with this terrible company and I will continue daily to request my refund. I won't go away. Wish me luck!”

Helpful Report

Posted 2 years ago

“I bought some products from you on line. Only part of the order was delivered it has took over a month to actually sort it out. Which I have done myself after numerous calls to wiko with no response. So I eventually contacted the company that was supplying to Wiko who sorted my complaint immediately. Shame on you I will bever purchase anything from your store again”

Helpful Report

Posted 2 years ago

“Ordered 2 rolls of wallpaper on 6may with delivery by may18th. By May 22 it had not arrived so had to buy some locally. Contacted Wilko by phone (took ages) but got through and was told he would cancel order and request refund. On the 27th May the wallpaper arrived. I have now emailed several times eventually being told not to keep emailing but they were busy and would get back to me. It's now the 17th June I now have 2 rolls wallpaper wall has already been done and still no refund. There is something very wrong with this company.”

Helpful Report

Posted 2 years ago

“Absolute shambles. I purchased a sunlounger on 10th June, delivered 13th june. On Wilco website it states fully assembled. Arrived in many pieces. Poor quality. I am attempting to return it. Wilco phone lines are not working. Complaint line not working, for 2 days now. I’ve sent an email and a what’s app message. I advise you not to purchase from Wilco, such poor service.”

Helpful Report

Posted 2 years ago

“I’d give them zero stars if possible. Customer service is non existent. Tried now for a month to get a refund for a faulty item that cost nearly £30 and I’ve had to bin and no one responds via email. Tried WhatsApp too and got a fobbed off response and now currently been on hold to their customer service phone line for 30min with no sign of anyone picking up. Do not order from them! Such a shame as I have always like their goods but when something is faulty it’s just not worth the hassle.”

Helpful Report

Posted 2 years ago

“If Wilko intend to sell online they need to sort out their stock control. I ordered an item from the local store and waited for my message to collect. They were showing it in stock and the store was closed when I ordered. The only message I received was to tell me that my order had been cancelled because I had cancelled it. Oh no I didn’t! By then they were showing no stock. I reordered from another store but my introductory discount voucher wouldn’t work (because I’d already used it I suppose) so I had to travel further and pay more for the item. Amazon had it cheaper but there was a3 day wait and no one would be home to receive it, so I shopped local. Maybe not next time ☹️ I hope my refund for their cancellation is dealt with better.”

Helpful Report

Posted 2 years ago

“Purchased an Airwave hanging parasol with LED spot lights end of July 22. Used it a handful of times during August. I stored it indoors & covered up during the winter. got it out a couple of weeks ago to use & a part that holds open the parasol has cracked and broken. Now unable to use the parasol. When I finally managed to get hold of someone at customer services, I was told that as the parasol was purchased over 28 days ago, it cant be refunded or replaced. asked if they expect a parasol to last only 28 days & was told of course not. I will never purchase from them again. I will be pursuing this further as the product is not fit for purpose!”

Helpful Report

Posted 2 years ago

“I ordered a item it is faulty ..weeks later ,phone calls ,emails ect still waiting for them to collect the item and a refund ! ..they keep closing customer service lines so you cant contact them. And they have said they need to contact the supplier in order to refund me !! The worse customer service ever ..my next step is trading standards and the ombudsman because i really dont know how to resolve this ..dont buy from wilko !!”

Helpful Report

Posted 2 years ago

“Do not ever order from this company online. It’s been four weeks and I still haven’t receive my order. I tried to email them several times but the issue is still not resolve and my item is still not here. I hope you get bankrupt you bunch of thieves”

Helpful Report

Posted 2 years ago

“Rubbish response if you have need to resolve on-line issue”

Helpful Report

Posted 2 years ago

“Ordered a tin of Paint 09/05/2023 Click & Collect Online, Payment taken (Shown on my Bank Statement 10/05/2023) Telephoned store on 10/05/2023 explaining I have not received an Order Confirmation email which I was advised to contact their Customer Contact Team which I did the same day. They said they had no record of my order so I emailed them proof of the transaction, card number, my name, Store which I wanted to collect from. A week later I telephoned them and emailed them still no resolution. It's now 2 weeks & 1 day since they took payment and still no contact from the Customer Service Team resolving this! Don't want a refund my first choice is to actually still collect the tin of paint. Very disappointed that it's taken this long and still not resolved. Think I'll swerve Wilko in future (which is a shame because the staff at my local store seem very Customer focused).”

Helpful Report

Posted 2 years ago

“Poor customer service. Bolton branch is shocking. No care for the customers at all!”

Helpful Report

Posted 2 years ago

“We waited in the cue for so long as she was dealing with whatever instead of taking care of the customers standing in the cue! After she finished she didn’t even apologise for making us wait,as saying on the receipt I’ve been “served” by Kulwant! In this way you are going to lose your customers if for any reasons you will be busy dealing with something else definitely you need to be polite and explain that to the customer Lowest customer service ever!”

Helpful Report

Posted 2 years ago

“Recieved my order of greenhouse within 3 days thought it was too good to be true wrong greenhouse was delivered tried phoning customer service and was appalled at the poor communication I recieved waited for a collection email confirmation that never arrived so ended up on chat and was advised until they received the wrong item back I could not receive a replacement for the actual greenhouse I ordered, shocking customer service and it their error in the first place I am awaiting collection of the item tomorrow we will see , why can’t they send the replacement greenhouse out and collect the wrong greenhouse on the same day totally disgusted by their appalling customer service I will not buy here again no satisfaction whatsoever in handling my complaint or resolution offered”

Helpful Report

Posted 2 years ago

“My delivery never came by the given date I rang wilko the first time they said they would email the courer and get back to me me that never happened on the second phone call I got told its still coming that's Ll we can tell u right now as the courer hasn't got back to us either. So a whole wasted day staying in waiting. I didn't even receive nothing from any courer so as far as I'm aware it's still in the hands of wilko?if not I think they need to use a different courer this ain't the first time iv had problems with online orders I won't be using wilko again! It's disgusting how a big company can treat paying costumers this way its was just under £400 worth and no one seems to know where it is. Disgusting. Useless. A complete waste of time. Don't order nothing and expect it to be delivered by the date or at all in many cases ! 😠😡😤 I hope it does turn up very soon as I know refunds can take time and that's what I've already lost out on I can't afford to wait much longer its late as it is if it does turn up if not I'm going to have to order elsewhere and get next day delivery on a much trusted better site!:)”

Helpful Report

Posted 2 years ago

“Ordered garden table and chair set 30/3/23 money taken strat away, promise of delivery before 12/4/23. No delivery and customer service say they have no record of my order even though I have sent email confirmation and bank screenshot. Horrendous company to deal with just want my money back!!”

Helpful Report

Posted 2 years ago

“Bought an item, it has parts missing and damaged, contacted Wilko they are useless 3 different people still no resolve worst customer service I have ever dealt with they are even refusing a refund, we will see about that.”

Helpful Report

Posted 2 years ago

“Appalling sevice from Wilko I have been waiting for a refund of £255.00 for a Yardforce mower ordered 3 weeks ago but had not arrived. Have been on the'Chat' about 10 times they say as soon as we get a response from Yardforce we will get back to you. Don't think Yardforce is ever going to get back to them or me as I have cotacted them as well. I have had to buy a mower elsewhere. At 74 I don't need this worry. Don't order any thing from Wilko they don't wan't to know.”

Helpful Report

Posted 2 years ago

“Online says you have deep sage paint in when you go in store out of stock ended up ordering online which is twice as expensive not happy”

Helpful Report

Posted 2 years ago

Wilko is rated 2.6 based on 681 reviews