Wilko Reviews

Name: Wilko
Rating: 2.56

2.6 Rating 689 Reviews

38 %

of reviewers recommend Wilko

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Metrics

2.6

Based on 689 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a tin of paint from store ran out no more stock in store order a tin online finished job and second tin was a lighter shade they wouldn’t do anything as I’d thrown away the first tin so didn’t have to batch number disappointed”

Helpful Report

Posted 3 years ago

“having placed a large order it eventually came mostly in one large box with no internal packing so everything was thrown around and knocked together, including a pack of 4 body wash bottles, still together in plastic shrink wrap. One item was not what I ordered so I went to the help section, could not find a phone number and there was no chat, so wrote an email but never had a reply so repeated the process several days later. The chat line was visible, but came up as not available, there was no sign of a telephone number so I had to write yet another email on the form. As I was about to click 'send' I got logged out of my account and had to start again ! Third time lucky the new email was sent, I had confirmation, but am still waiting for a reply.....this business needs to give online customers a much better service when they need to contact someone. No free delivery any more if you spend £100 and you get casual packing and poor options when something goes wrong!”

Helpful Report

Posted 3 years ago

“Ordered wallpaper to be delivered to my home after enquiring in store if it could be ordered and delivered to store for pick told no. Still not received and now lost decorator due to delay. Awful service”

Helpful Report

Posted 3 years ago

“Whats the point of paying extra for chosen day delivery when it doesnt come.Evri still useless!”

Helpful Report

Posted 3 years ago

“001268539791 order placed on 4th august still not received. Need i say more. Filled out complaint form no response!!”

Helpful Report

Posted 3 years ago

“First order was damaged... no reply to emails, had to ring the helpline. Second delivery delayed for no given reason..... never again 😒”

Helpful Report

Posted 3 years ago

“Customer service at Beaumont Leys is terrible Lady at at charge me to much was rude about refund supervisor not much better still got short changed on refund of £2.25 if they do that every time how much is that adding up to”

Helpful Report

Posted 3 years ago

“I have tried to return pots. The description was incorrect. I thought they were terracotta and not plastic terracotta coloured pots. They will not let you return by post. I do not drive and cannot return via collection as I work up in London and cannot organise a collection. I cannot carry to work either has too difficult/awkward. Very poor service. I have no choice but to post to the Sutton store.”

Helpful Report

Posted 3 years ago

“I was a long standing customer of Wilko despite the decline (which started about the same time the new CEO came in). I may buy the odd item again from them in store, (not at self-serve), but I will NEVER EVER buy from them online again, and I will NEVER buy from another business that uses Evri (Hermes) to deliver. They failed to deliver on three occasions. On the last occasion they even claimed they had tried to deliver - when I was sat in waiting for them! I'd advise you to think very carefully before buying from them online especially if the delivery is urgent, 'Next Day' to Wilko/Evri means maybe sometime next week, if you are lucky.”

Helpful Report

Posted 3 years ago

“Ordered online but I cant/dont want to return an item as my nearest Collect+ shop is a 15 mile round trip in a village I never normally go to OR a 20 or more mile round trip to a Wilko store. Moral ... If you order online from Wilkos, first check where your nearest Collect+ store is and dont bother ordering if you have to travel miles to drop off your return parcel. I offered to return the item, paid for myself using my local MyHermes, but Wilkos wont give you an address to return the item to by this method. Sorry, but I wont be ordering from Wilkos again.”

Helpful Report

Posted 3 years ago

“Purchased a snapscreen ,magnetic door screen,please do not purchase this item,started falling to bits after a couple of weeks ,stiching undone ,ribbon falling off ,magnets dropping off these can be dangerous to kids and dogs,tried to take back but would not do anything without the reciept,didnt want to know ,even with the original packing with barcode on. ,shocking.”

Helpful Report

Posted 3 years ago

“Your warehuse staff are not up to the job. Orders are frequently packed with items battered and damaged. Sometimes worse than others.”

Helpful Report

Posted 3 years ago

“New cat litter tray liners are not big enough and are not fit for purpose. Will have to go to pets at home in future.”

Helpful Report

Posted 3 years ago

“Wilco Holton road Barry vale of glamorgan Staff member doing her shopping in works time and holding up the cash only til when there was a problem with the pricing of one item then went on to pay by contactless,5 people in front of me many others queuing behind me. Customer service getting worse since start of covid”

Helpful Report

Posted 3 years ago

“Checkout in store is a customer service joke. Wanted to pay cash in the Leigh store, in a queue for 10 minutes while the only open cash till was dealing with 2 separate returns. All the while another assistant was shouting " Anybody paying with card use this till" Really annoying C B”

Helpful Report

Posted 3 years ago

“Went into your store in Preston this morning, only wanted some dog dental chews for a pound, was told to wait in a long queue, only one lady serving, and one at the self service till, where you can only pay my card, doing nothing, ask her if she could take the pound , said no, ridiculous all them tills on a Saturday morning and no one on them, I wasn't going to wait in a long queue, just for one item, had to get to work, what's the point in having staff stood there doing nothing and getting paid and expecting customers with card to serve themselves, they are not self service tills, use to shop in your store alot, but not any more.”

Helpful Report

Posted 3 years ago

“Ordered some adblue on a next day delivery and paid £8 for delivery. The items never turned up. Trying to get a refund is an absolute joke. The courier company wilkos booked have lost the parcel and now i have to wait for them to find it and then return it to wilkos before i can get a refund. It could take weeks.”

Helpful Report

Posted 3 years ago

“DONT order online. Customer Service is a misnomer. Wasted days waiting in for deliveries or returns all down to a lack of customer service/discretion right at the beginning of my order. Hours wasted on the phone as well. Whilst the staff are polite they give the impression that whilst speaking nicely they are not interested in treating the customer as an individual and you can tell they are just ticking boxes. Why do you have to repeat yourself each time (security accepted). They should have notes and read them not expect you to repeat all the time. Whoever teaches the staff need major training themselves. Sorry to see a lot experienced like me but I have to admit I was in a way pleased to see I was not alone. Clearly all the negative reviews have made little difference. Dismal - no wonder we are in the mess we are as a country if this is illustrative of our workforce.”

Helpful Report

Posted 3 years ago

“The Shrewsbury store is getting a joke! Never any stock and using COVID as an excuse. Well I can get what I need from other stores the same size easily, so sorry you can't keep using that excuse. Shrewsbury moved from a large two level site to a small corner of a shopping centre. It went down hill from there with a vastly reduced range and vastly reduced stock level. They are supposed to be moving to bigger premises, but I seriously doubt it. I can see wilko closing all of its stores and going online. Fitting in with UN Agendas and the Great Reset. Upside, staff are always nice, friendly and cheerful. Feel very sorry for them. To sum it up, a once thriving and always busy large store, has been destroyed over an ever decreasing period of time by clearly inadequate top management and customer loyalty has been lost and will never return. My days of even bothering to look in wilko for products has now come to an end. My time is too precious to waste. Do check out your local Home Bargains, whom are clearly switched on and extending their range with Wilko type items, including DIY, paint, etc. Now that's a retailer with brains!”

Helpful Report

Posted 3 years ago

“Do not touch with a barge pole. Incapable of safely packing anything for delivery, items have rolled around, split and crushed packaging, and spilt allover other items, my house and driveway. Quite a few items just aren't even there! £123 order of household/gardening goods, if which barely any are salvageable and they are refusing a refund. Have got PayPal onto the case! Don't trust Wilko home delivery!!!!!”

Helpful Report

Posted 3 years ago

Wilko is rated 2.6 based on 689 reviews