Wilko Reviews

Name: Wilko
Rating: 2.58

2.6 Rating 681 Reviews

38 %

of reviewers recommend Wilko

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Metrics

2.6

Based on 681 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was a long standing customer of Wilko despite the decline (which started about the same time the new CEO came in). I may buy the odd item again from them in store, (not at self-serve), but I will NEVER EVER buy from them online again, and I will NEVER buy from another business that uses Evri (Hermes) to deliver. They failed to deliver on three occasions. On the last occasion they even claimed they had tried to deliver - when I was sat in waiting for them! I'd advise you to think very carefully before buying from them online especially if the delivery is urgent, 'Next Day' to Wilko/Evri means maybe sometime next week, if you are lucky.”

Helpful Report

Posted 3 years ago

“Ordered online but I cant/dont want to return an item as my nearest Collect+ shop is a 15 mile round trip in a village I never normally go to OR a 20 or more mile round trip to a Wilko store. Moral ... If you order online from Wilkos, first check where your nearest Collect+ store is and dont bother ordering if you have to travel miles to drop off your return parcel. I offered to return the item, paid for myself using my local MyHermes, but Wilkos wont give you an address to return the item to by this method. Sorry, but I wont be ordering from Wilkos again.”

Helpful Report

Posted 3 years ago

“Purchased a snapscreen ,magnetic door screen,please do not purchase this item,started falling to bits after a couple of weeks ,stiching undone ,ribbon falling off ,magnets dropping off these can be dangerous to kids and dogs,tried to take back but would not do anything without the reciept,didnt want to know ,even with the original packing with barcode on. ,shocking.”

Helpful Report

Posted 3 years ago

“Your warehuse staff are not up to the job. Orders are frequently packed with items battered and damaged. Sometimes worse than others.”

Helpful Report

Posted 3 years ago

“New cat litter tray liners are not big enough and are not fit for purpose. Will have to go to pets at home in future.”

Helpful Report

Posted 3 years ago

“Wilco Holton road Barry vale of glamorgan Staff member doing her shopping in works time and holding up the cash only til when there was a problem with the pricing of one item then went on to pay by contactless,5 people in front of me many others queuing behind me. Customer service getting worse since start of covid”

Helpful Report

Posted 3 years ago

“Checkout in store is a customer service joke. Wanted to pay cash in the Leigh store, in a queue for 10 minutes while the only open cash till was dealing with 2 separate returns. All the while another assistant was shouting " Anybody paying with card use this till" Really annoying C B”

Helpful Report

Posted 3 years ago

“Went into your store in Preston this morning, only wanted some dog dental chews for a pound, was told to wait in a long queue, only one lady serving, and one at the self service till, where you can only pay my card, doing nothing, ask her if she could take the pound , said no, ridiculous all them tills on a Saturday morning and no one on them, I wasn't going to wait in a long queue, just for one item, had to get to work, what's the point in having staff stood there doing nothing and getting paid and expecting customers with card to serve themselves, they are not self service tills, use to shop in your store alot, but not any more.”

Helpful Report

Posted 3 years ago

“Ordered some adblue on a next day delivery and paid £8 for delivery. The items never turned up. Trying to get a refund is an absolute joke. The courier company wilkos booked have lost the parcel and now i have to wait for them to find it and then return it to wilkos before i can get a refund. It could take weeks.”

Helpful Report

Posted 3 years ago

“DONT order online. Customer Service is a misnomer. Wasted days waiting in for deliveries or returns all down to a lack of customer service/discretion right at the beginning of my order. Hours wasted on the phone as well. Whilst the staff are polite they give the impression that whilst speaking nicely they are not interested in treating the customer as an individual and you can tell they are just ticking boxes. Why do you have to repeat yourself each time (security accepted). They should have notes and read them not expect you to repeat all the time. Whoever teaches the staff need major training themselves. Sorry to see a lot experienced like me but I have to admit I was in a way pleased to see I was not alone. Clearly all the negative reviews have made little difference. Dismal - no wonder we are in the mess we are as a country if this is illustrative of our workforce.”

Helpful Report

Posted 3 years ago

“The Shrewsbury store is getting a joke! Never any stock and using COVID as an excuse. Well I can get what I need from other stores the same size easily, so sorry you can't keep using that excuse. Shrewsbury moved from a large two level site to a small corner of a shopping centre. It went down hill from there with a vastly reduced range and vastly reduced stock level. They are supposed to be moving to bigger premises, but I seriously doubt it. I can see wilko closing all of its stores and going online. Fitting in with UN Agendas and the Great Reset. Upside, staff are always nice, friendly and cheerful. Feel very sorry for them. To sum it up, a once thriving and always busy large store, has been destroyed over an ever decreasing period of time by clearly inadequate top management and customer loyalty has been lost and will never return. My days of even bothering to look in wilko for products has now come to an end. My time is too precious to waste. Do check out your local Home Bargains, whom are clearly switched on and extending their range with Wilko type items, including DIY, paint, etc. Now that's a retailer with brains!”

Helpful Report

Posted 3 years ago

“Do not touch with a barge pole. Incapable of safely packing anything for delivery, items have rolled around, split and crushed packaging, and spilt allover other items, my house and driveway. Quite a few items just aren't even there! £123 order of household/gardening goods, if which barely any are salvageable and they are refusing a refund. Have got PayPal onto the case! Don't trust Wilko home delivery!!!!!”

Helpful Report

Posted 3 years ago

“Shocking customer service by Paul the store manager in the penge south London branch. Refused to exchange a faulty item even though it ws a wilko branded product. I had no receipt but showed bank statement. He refused to accept it and wouldn't check his back office system for the receipt saying he didn't have access. He told me I had to call head office. Which I did, only to be told that he does have access and he should have sorted it out instore. Not only did he lie he walked away when I questioned him about my rights as a consumer.”

Helpful Report

Posted 3 years ago

“Service in the Worksop branch is disgusting. The manager is rude, arrogant and has no customer service skills. If you want till service the staff make you wait and insist that only one till is open even they are hanging about watching 12 people in a queue. Everyone in the queue was complaining and said that Wilkos had gone downhill and the general feeling was that it wasn't a store they would be using in future. The manager is poor representative of Wilkos and me and several others wont be shopping there again. She raised her voice and treated customers like dirt.”

Helpful Report

Posted 3 years ago

“Staff in customer services are extremely rude. They threaten you, shout at you, and extremely sarcastic. They are defensive and argumentative if you tell them you are going to leave a review about the poor experience you receive. They also refuse to refund you until they receive items back from the courier despite you raising a complaint about abuse from staff. Won't ever shop at a wilko ever again and will be letting people know of my experience this morning.”

Helpful Report

Posted 3 years ago

“Ipswich no staff can't find what you because you can't find staff manager is a joke don't want to know”

Helpful Report

Posted 3 years ago

“Dangerous exploding glass saucepan lid. Bought a Wilko saucepan yesterday, when I used it for cooking the glass lid exploded with force and shattered glass shards all over my kitchen. Took it back to shop and stressed that the product needed to be recalled urgently because there must be a serious fault, but duty manager told me that more than one needed to be returned before they could recall it. Are they waiting for someone to get injured first? Atrocious and dangerous attitude to a serious safety concern!”

Helpful Report

Posted 3 years ago

“I'd never shop in wilko again absolutely disgusting behaviour from customer service they do not tell the truth and pass the book to the next person your not allowed to complain to a manager and JEROME who is the CEO will not have anything to do with customers at any cost so I'm led to believe by customer service”

Helpful Report

Posted 3 years ago

“Staff at Watford store really unhelpful and couldn’t care less about customer service. Do not know their products and try to fob you off with incorrect information even the manager. Will not bother using this store again as they are not interested in customer care at all .”

Helpful Report

Posted 3 years ago

“Shopping for many years in wilko.But trying taking tv wall bracket back, because does not fit the TV,so no good to me not.I was ture full saying wall plugs were missing.Would been happy with credit note but no.So lost all confidence in the shop wilkos.so be warned, honest is not all the best policy .”

Helpful Report

Posted 3 years ago

Wilko is rated 2.6 based on 681 reviews