Wilko Reviews

Name: Wilko
Rating: 2.58

2.6 Rating 681 Reviews

38 %

of reviewers recommend Wilko

Company Reviews

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Metrics

2.6

Based on 681 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your refund policy without a reciept, even tho it has Wilko brand printed on the item is an absolute disgrace. I will never shop at Wilko again. A refund I can understand but to not even offer an exchange!!! Whoever changed the exchange policy without a reciept needs to look at this again, surely with on line shopping coming more popular and so many shop having to close down, they would want people's business... Very disappointed ex customer.”

Helpful Report

Posted 3 years ago

“THE SALES PREVENTION TEAM AT STAFFORD strike again . I was mortified this morning , the staff were beyond rude. All I want to do , is buy a trolley full of items from Wilko and pay at a manned till by card . IMPOSSIBLE.....NEVER GOING BACK AGAIN .”

Helpful Report

Posted 3 years ago

“Order number 001260173039- ordered and paid for on the 08/11/2021- delivery expected in time for my Mums 91st Birthday on the 15/11/2021. Its Now 18/11/2021 and still no delivery. Have tried to call 08000-329-329 and still on the phone some 20 mins later. Sent email 2 days ago and no reply. What excuse's can i give my mum and what a bad service.”

Helpful Report

Posted 3 years ago

“19th October Wilko Metrocentre Gateshead. Sent to card only to pay point for my goods . When i used my debit card to pay and after i completed the transaction it asked if i wanted a receipt i pressed no. Then it come up asking for payment again. So i just assumed it hadn't went through and stupidly used my card again. When i realised what i had done i asked a male member of staff to check it for me i explained whst had happened. He got a female member of staff ,she said to carry on and press yes for reciept this time she pressed it and handed me receipt . So i checked my bank account to see if the amount had been taken twice . It showed it had , i was assured that it would sort it self out , as she said it was only showing up on the system as going through once. So i waited a good week and heard nothing ,also checked my bank account and still showed transaction had went through twice. Waited another few days contacted my bank they said yes payment had went through twice . So contacted customer services and they assured me they would contact that particular store manager and they would be in touch within the next couple of days either by phone or Email. Yet I'm still waiting and heard nothing, now it is only a small amount and they are probably thinking why make a fuss. But iam not a multi millionaire unlike Wilkos owners and would like my money back, those small amounts all add up. I have always used Wilkos for paint, household goods and pet food. But i have lost faith and won't be using them again .”

Helpful Report

Posted 3 years ago

“No Click & Collect available at Ellesmere Port so forced to order for delivery. Delivery was late by 2 days & no update from either Wilko or courier. Package arrived badly damaged. Not what I expected for an item that cost £45. Not shopping there again, disgusted. Sort yourselves out Wilko, if you can’t cope close down.”

Wilko 1 star review on 4th November 2021

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Posted 3 years ago

“Shocking customer service and staff all miserable. What has gone wrong with the brand name, wilkos ?????”

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Posted 3 years ago

“Visited the Folkestone branch.was shocked how grimy and dirty the place is! Staff moribund manager needs to up the tempo there . Shelves dirty where consumables are.also around the back we saw rats! Definitely will never go there again”

Helpful Report

Posted 3 years ago

“We used to shop at Middlebrook store Horwich at least once a week,great for pet stuff, toiletries ,d.i.y .But nobody on tills ,they push you to self service which are basically rubbish,so easy to have something charged twice, anyway we have found Middlebrook B&M bargains have most of what we need and have proper till checkouts,so we'll continue to give Wilko a miss unless the properly manned tills return and suspect others will do likewise”

Helpful Report

Posted 3 years ago

“In-store shopping at tills is horrible. Where are all the till staff that used to work in-store? Self serve is useless. Hate this shop now. No wonder customers get frustrated. Bring back till staff. Xmas is going to be a nightmare in this shop, so I will shop elsewhere with a more pleasant in-store experience.”

Helpful Report

Posted 3 years ago

“The Folkestone Wilkos is a bit dirty and grubby and small,I was a bit shocked by the low standard of the place,. I would never buy any food from there.all in all a bad experience! Avoid if possible!”

Helpful Report

Posted 3 years ago

“Wilco is a good chain of stores, you can find a lot of useful things. When we are in Britain, go there. We went with my husband in Leeds, entered one of the Wilco stores. The consultant approached me and said that any product can sell from this store at a lower price from a special warehouse. But without a check. His name is Natalia Abbasova. Address in the store, in my opinion, 47A Cross Centrality, LS15 8EU. We refused because we do not support fraudsters. After that, the incident was a sediment ... Now I do not want to visit your store. You can wait for the threat.”

Helpful Report

Posted 3 years ago

“I used to really like Wilkos Stafford, they had some good products. The last few years its gone downhill. I no longer shop here. Self service tills are a waste of time, where is the role of customer service in this? One till worker and a long queue for cash only. The last few times I was there I noticed ridiculously high prices and less products. It's a waste of space. The staff are miserable too.”

Helpful Report

Posted 3 years ago

“Waiting since May for my order and 4 months later I haven’t received anything. They keep delaying my order. They have confirmed my delivery date this morning and then cancelling my order a few hours later. Worst experience ever.”

Helpful Report

Posted 3 years ago

“If you want to pay by card in Blackburn you have to use the self service. They had signs on tills saying cash only. This discriminates people. Not everyone wants to use the stupid self serve machines. As a society where we are classed as free citizens WE should decide if we reach a till that is keeping someone in a job, whether we pay by cash or card. Wilko's are going to lose customer's very quickly keeping this up. Bring back the service where humans are on tills. It's much quicker and incase the head honcho's of Wilko's don't realise, this is the way to force people out of the high street and shop online with cheaper companies or companies that have better service. Home bargains and b and m are my go to now. NO self serve, employing local people to serve on ACTUAL tills, much better for those who want to choose how to pay. NO discrimination for disabilities or the fact people just don't want self serve.”

Helpful Report

Posted 4 years ago

“Please take a look at the way my two small Dulux paint samples were posted and packaged to me. It's really really bad, i am sorry to say. I will not be ordering again.”

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Posted 4 years ago

“I needed help with the self service till in aldershot after making a minor error scanning and told the assistant standing there I had scanned the same item more than once by mistake then tried to void them, the way she spoke to me was completely over the top and unprofessional telling me in a raised voice in front of other customers ( you dont touch the void only I touch the void, you dont ever touch the void again you call me next time) all this in a raised voice in front of other customers. Needs to learn how to speak to people properly.”

Helpful Report

Posted 4 years ago

“Went Sutton in ashfield Wilko today till were disorganized and at least 6 self service tills were card only.Not everyone uses card for payment,myself included.Had to wait what felt like forever just to pay by cash cause people having to que.Management need sacking and won't ever go there or any Wilko again if all the same system.Disgusted shopper”

Helpful Report

Posted 4 years ago

“Visited Wilko branch in Northallerton a few days after the 19 July. The lady behind the till instead to explain gently that wilko shop policy ask people to follow the old rules even if government give us FREEDOM to not wear mask, she was really really rude with me because I was not wearing a mask. And when I told her that I will not come back she answered it’s your choice and when I told her that I will write a review about this she answered fair enough. I’m working with customers too and I’m trying to be always nice and explain that what I’m asking them isn’t my fault but I need follow the policy of my company. If you are nice with customers and act in a polite way without making feel them as a criminal and wrong person you are always right. Wearing a mask now is my choice and you are nobody to make me feel wrong”

Helpful Report

Posted 4 years ago

“I have been using Wilkinson’s restaurant in Sunderland for years the last 3 weeks I have been in the food is disgusting a chicken burger today had been nuked in microwave and the bun I wouldn’t have served food like that to the dog I will not be using your service again and advise others to be careful the money they charged I might as well have burned it like the fiod”

Helpful Report

Posted 4 years ago

“Generally only 1 till open now due to dreaded self service tills. So longer queueing or the annoyance of finding bar codes, reading instructions, packing finding your cards/money etc. I won't be shopping here anymore. Prefer a good customer service. Will go elsewhere.”

Helpful Report

Posted 4 years ago

Wilko is rated 2.6 based on 681 reviews