Wilko Reviews

Name: Wilko
Rating: 2.59

2.6 Rating 673 Reviews

39 %

of reviewers recommend Wilko

Company Reviews

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Metrics

2.6

Based on 673 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We used to shop at Middlebrook store Horwich at least once a week,great for pet stuff, toiletries ,d.i.y .But nobody on tills ,they push you to self service which are basically rubbish,so easy to have something charged twice, anyway we have found Middlebrook B&M bargains have most of what we need and have proper till checkouts,so we'll continue to give Wilko a miss unless the properly manned tills return and suspect others will do likewise”

Helpful Report

Posted 3 years ago

“In-store shopping at tills is horrible. Where are all the till staff that used to work in-store? Self serve is useless. Hate this shop now. No wonder customers get frustrated. Bring back till staff. Xmas is going to be a nightmare in this shop, so I will shop elsewhere with a more pleasant in-store experience.”

Helpful Report

Posted 3 years ago

“The Folkestone Wilkos is a bit dirty and grubby and small,I was a bit shocked by the low standard of the place,. I would never buy any food from there.all in all a bad experience! Avoid if possible!”

Helpful Report

Posted 3 years ago

“Wilco is a good chain of stores, you can find a lot of useful things. When we are in Britain, go there. We went with my husband in Leeds, entered one of the Wilco stores. The consultant approached me and said that any product can sell from this store at a lower price from a special warehouse. But without a check. His name is Natalia Abbasova. Address in the store, in my opinion, 47A Cross Centrality, LS15 8EU. We refused because we do not support fraudsters. After that, the incident was a sediment ... Now I do not want to visit your store. You can wait for the threat.”

Helpful Report

Posted 3 years ago

“I used to really like Wilkos Stafford, they had some good products. The last few years its gone downhill. I no longer shop here. Self service tills are a waste of time, where is the role of customer service in this? One till worker and a long queue for cash only. The last few times I was there I noticed ridiculously high prices and less products. It's a waste of space. The staff are miserable too.”

Helpful Report

Posted 3 years ago

“Waiting since May for my order and 4 months later I haven’t received anything. They keep delaying my order. They have confirmed my delivery date this morning and then cancelling my order a few hours later. Worst experience ever.”

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Posted 3 years ago

“If you want to pay by card in Blackburn you have to use the self service. They had signs on tills saying cash only. This discriminates people. Not everyone wants to use the stupid self serve machines. As a society where we are classed as free citizens WE should decide if we reach a till that is keeping someone in a job, whether we pay by cash or card. Wilko's are going to lose customer's very quickly keeping this up. Bring back the service where humans are on tills. It's much quicker and incase the head honcho's of Wilko's don't realise, this is the way to force people out of the high street and shop online with cheaper companies or companies that have better service. Home bargains and b and m are my go to now. NO self serve, employing local people to serve on ACTUAL tills, much better for those who want to choose how to pay. NO discrimination for disabilities or the fact people just don't want self serve.”

Helpful Report

Posted 3 years ago

“Please take a look at the way my two small Dulux paint samples were posted and packaged to me. It's really really bad, i am sorry to say. I will not be ordering again.”

Helpful Report

Posted 3 years ago

“I needed help with the self service till in aldershot after making a minor error scanning and told the assistant standing there I had scanned the same item more than once by mistake then tried to void them, the way she spoke to me was completely over the top and unprofessional telling me in a raised voice in front of other customers ( you dont touch the void only I touch the void, you dont ever touch the void again you call me next time) all this in a raised voice in front of other customers. Needs to learn how to speak to people properly.”

Helpful Report

Posted 3 years ago

“Went Sutton in ashfield Wilko today till were disorganized and at least 6 self service tills were card only.Not everyone uses card for payment,myself included.Had to wait what felt like forever just to pay by cash cause people having to que.Management need sacking and won't ever go there or any Wilko again if all the same system.Disgusted shopper”

Helpful Report

Posted 3 years ago

“Visited Wilko branch in Northallerton a few days after the 19 July. The lady behind the till instead to explain gently that wilko shop policy ask people to follow the old rules even if government give us FREEDOM to not wear mask, she was really really rude with me because I was not wearing a mask. And when I told her that I will not come back she answered it’s your choice and when I told her that I will write a review about this she answered fair enough. I’m working with customers too and I’m trying to be always nice and explain that what I’m asking them isn’t my fault but I need follow the policy of my company. If you are nice with customers and act in a polite way without making feel them as a criminal and wrong person you are always right. Wearing a mask now is my choice and you are nobody to make me feel wrong”

Helpful Report

Posted 3 years ago

“I have been using Wilkinson’s restaurant in Sunderland for years the last 3 weeks I have been in the food is disgusting a chicken burger today had been nuked in microwave and the bun I wouldn’t have served food like that to the dog I will not be using your service again and advise others to be careful the money they charged I might as well have burned it like the fiod”

Helpful Report

Posted 3 years ago

“Generally only 1 till open now due to dreaded self service tills. So longer queueing or the annoyance of finding bar codes, reading instructions, packing finding your cards/money etc. I won't be shopping here anymore. Prefer a good customer service. Will go elsewhere.”

Helpful Report

Posted 3 years ago

“The customer service is non existent they keep saying the same thing over and over again and they think they are doing so much for you when they do nothing”

Helpful Report

Posted 4 years ago

“I had a very pleasant surprise a couple of weeks ago in your Stamford store when the young woman serving me packed my bag. Unfortunately, today I was "served" by one of your old timers who was not going to pack my bag under any circumstances. She became angry with a plastic container because its barcode was out of her reach. She picked up the offending container with a loud sigh and slammed it down on the floor. After I had packed my bag I paid and held my hand out for the change. She ignored my open palm and put my change on the counter with a triumphant glare. Overall it was a highly entertaining performance but poor customer service.”

Helpful Report

Posted 4 years ago

“Wanted a trolly for 3 bags of compost, bird seed Fat balls. None available was told by security garden they have been left in car park. Why dosent some member of staff collect them. Wikinsons Yiewsley. So i went somewhere else and purchase.”

Helpful Report

Posted 4 years ago

“Order 001255184300. I ordered some Dulux paint testers on the 9th May .. was told I would get them on 11th .. nothing ! Was told they were lost in transit ! Customer service emails told 2 stories ... 1. the order had been re. done 2. I would have to reorder myself .. now the 14th and they are not replying to me .. terrible service Wilko.”

Helpful Report

Posted 4 years ago

“Shopping this morning at Wilko, Blackwood. As I entered the assistant at the door was chatting to a customer, totally oblivious of my entering, offered no advice re Corona Virus requirements. I picked up a few things I needed and went to pay. I was asked by another assistant if I was paying by cask or card. I was told to join the queue to pay with cash. There were 12 people waiting in the queue, with just 1 checkout for cash available,.Several check outs if using a card, all of which were empty. I asked a member of staff why there was only 1 cash checkout and I was told that they didn’t have the staff. This was on a Saturday morning, not mid week on a quiet day. They really need to up their game and think a little more shout the safety of their customers and the service they are providing.”

Helpful Report

Posted 4 years ago

“I suggest you send a 'mystery shopper' to the Telford Town Centre store. They demand you use the self service till if paying by card.Not acceptable. When assistance is requested, it is ignored. I would suggest you spend some of your profits on educating your staff about what the term 'customer care' actually means”

Helpful Report

Posted 4 years ago

“Placed order 17th March,never received it ,customer service a joke,must of phoned 8 times different excuse every time.”

Helpful Report

Posted 4 years ago

Wilko is rated 2.6 based on 673 reviews