Wilko Reviews

Name: Wilko
Rating: 2.58

2.6 Rating 681 Reviews

38 %

of reviewers recommend Wilko

Company Reviews

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Metrics

2.6

Based on 681 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Items were wrong material, size and shape and some were damaged. Not as advertised. Sent 4 emails tried to phone four times, refuse to sit on phone for an hour, three times I requested call back offered by their online feedback form. 5 weeks and have not heard a thing. Will not buy online again. Customer service does not exist. Wilkos ought to read online reviews and get a grip.”

Helpful Report

Posted 4 years ago

“My Christmas Tree has not arrived ordered on 23/11 . Was sent to wrong hub then sent back to company. Just recieved an email asking " how did we do" yet are not capable of responding to an email to resolve situation....not happy!”

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Posted 4 years ago

“Bite of order didn't come I had to chase up twice both times being on hold for an hour! Then my bed came without instructions and damaged, so again called them being on hold for an hour, 3 hours wasted to calling them this time not happy at all, offered be £40 off the bed. I declined offer and wanted refund have take the bed back. I will never use them again. This was the last straw for me after only ordering once online to have so many problems and time wasted on phone calls.”

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Posted 4 years ago

“I walked in the shop, and found real pine trees in net. This is not acceptable, we all know plants has emotional feelings. It is murdering !!!! Not happy at all!!!!”

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Posted 4 years ago

“My parcel was due on 5.11.20. £150 order 4 parcels came from 2 different delivery companies on 6.11.20. But i STILL have 10 yes 10 items missing!!! No one is replying to my emails, No one answers the phone and if you go in store they say there's nothing they can do i have to ring. which i have done on numerous occasions with NO ANSWER! £100 down the drain Thanks wilko - for nothing!”

Helpful Report

Posted 4 years ago

“Ive had my phone for 2 and a half months. I went to use it yesterday and it is now a worthless piece of junk. Cant sign to open my phone, its repeatedly telling me to swipe 2x's then swipe 3 times. I even took it to the phone store and was told that they couldn't help me because she had never seen anything like this before. Please beware.”

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Posted 4 years ago

“Order says delivered It wasn’t delivered to my address Been on phone 1.75 hours no answer Sent email upto 7 days to reply What a joke of a service”

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Posted 4 years ago

“I recently bought some vinyl wrap I'm a key worker I forgot the date I purchased something I had to unwrap the item I tried my best to re wrap the item but they wouldn't take it or even exchange for a credit note I think if this is the way they treat key workers it's not a very good advertisement for the company”

Helpful Report

Posted 4 years ago

“RANT TIME bought wilko own brand paint which goes on pick then tirns pure brilliant white (alledgedly) yes went on pink turned a shade of cream see not white! And a few days later I decided to have a pillar papered to match the adjoining wall as the cream looked odd.... sadly the painted pillar (then cream) when papered became pink as the paste made it wet again and it seeped through my wall paper totally ruining it! I've complained 10 days ago had a call after 2 days, sent pics as requested and report. Sent a 2nd email Sunday eve (so they had it 1st thing Monday) asking what's happening.... No response So yesterday afternoon I sent a 3rd Email advising need addressing urgently before close of business as waiting to put my house on the market. Guess what no reply no contact again!! WILKO CUSTOMER CARE DEPARTMENT NEEDS TO DO WHAT IT IS SUPPOSED TO BE DOING CARING FOR CUSTOMERS AND THEIR ISSUES!!!”

Wilko 1 star review on 14th October 2020

Helpful Report

Posted 4 years ago

“I wanted to exchange an item for another of the same value. I was told that they couldn't without a receipt - which I had lost. While this may be company policy, it is not the law. They were quoting company policy as though it were the law and refused. I have added Wilko to my black list of shops.”

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

“Southport store today....Took six mugs to checkout, asked for some sort of wrapping as it's impossible to carry such items loose in a bag. Was met with a definite NO......they are unable to provide anything to wrap such items. Assistant just took them off me. I realise we are in difficult times but surely they can't expect to sell crockery to be carried loose without any protection to stop breakage.”

Helpful Report

Posted 4 years ago

“I visited your Durham store today. There was no hand sanitiser available for customers and the member of staff we asked was not concerned and didn't offer an apology. At the checkout the member of staff refused to take my purchases because I was paying by card and she insisted I use the self service checkout. As a disabled person with poor hand function I find self service tills difficult. I required help. This caused the people behind me to queue. Not a good experience.”

Helpful Report

Posted 4 years ago

“Bought a frame for some art work, thinking that 7x5 meant 7x5 but no, I know the measurements are approx , but half an inch each way that’s not on. Now have to travel another 20miles to take it back , sorry but I’m not laughing.”

Wilko 1 star review on 2nd September 2020

Helpful Report

Posted 4 years ago

“Exceedingly poor customer service from online Wilko. I've finally contacted credit card provider for refund that Wilko should have but have not made. Other firms small/large have managed despite Covid 19.”

Helpful Report

Posted 5 years ago

“Wilko are a shadow of their former self. I advise people not to use them anymore due to their non existent customer service. I eventually had to go to my debit card issuer and request they refund me as it's impossible to contact Wilko. Never will I use them again, Corona virus is no excuse, other companies are managing just fine.”

Helpful Report

Posted 5 years ago

“I ordered 3 sets of curtains all the same colour when they arrived 2 sets were one shade of Grey and the other was another so i ordered another 3 sets to see if i could get all 3 the same colour grey. Once i had three sets the same i hung them and what a disappointment the curtains were slightly different lengths the ring at the top were all obscure and the lining doesn't fit properly. will never buy curtains from here again”

Helpful Report

Posted 5 years ago

“DO NOT ORDER ONLINE, We placed an order online for over £100 on the 8the of July and we have not recieved the full order. We have tried to contact 4 times in 4 days each phone call lasted approximately 1 hour and then we got cut off, the only thing left to do is leave a message which says they will respond in 14 working days which we have done and are still awaiting a response. So if you add up the days and weeks and you want your items it could last a month or more, so take my advice and shop elsewhere .I understanding that things are not the way they were before covid but you will atleast get a much quicker delivery and customer care elsewhere. STILL WAITING FOR A RESPONSE. Garry.”

Helpful Report

Posted 5 years ago

“first order never received as so badly damaged two hours waiting for customer service to answer phone another order made It has just arrived so crushed and mangles it is only fit for the dustbin!”

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Posted 5 years ago

“Item delivered was faulty. Contacted them on 3rd July to arrange return and refund. Can get NO RESPONSE despite repeated e amils. Tried ringing...waited 50 minutes no reply. Now going to go to Trading Standards. AVOID..they have no customer service”

Helpful Report

Posted 5 years ago

Wilko is rated 2.6 based on 681 reviews