Wilko Reviews

Name: Wilko
Rating: 2.56

2.6 Rating 689 Reviews

38 %

of reviewers recommend Wilko

Company Reviews

Questions

Metrics

2.6

Based on 689 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered an item on 17/1 which I was told would arrive by 27/1. After it didn't arrive, I contacted customer service who informed me that it wasn't in stock. Would have been good to know that 10 days ago!”

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Posted 4 years ago

“Hope you can help ? Wilko tracking Delayed due to major event delivery ASAP”

Wilko 1 star review on 17th January 2021

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Posted 4 years ago

“I purchase an own brand mop which requires replacement heads. It claims they dry in 25 mins. It doesn’t. I WENT INTO STORE 4 times to buy the head “ out of stock “ when I complained told they NEVER stock the heads at that store just the mop!! They won’t refund me and their e mail is contradictory and confusing and they didn’t listen or take responsibility RUBBISH CUSTOMER SERVICE”

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Posted 4 years ago

“Haven’t received my order, emailed Wilko, received voice message from delivery company saying I have received it and no issues re delivery. I haven’t received my order and have invested too much time on this. Emailed Wilko again and have not had a response. I want a refund and have never experienced anything like this from any other company I have ordered from online.”

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Posted 4 years ago

“You may not believe there’s a global pandemic if you call in the Sunderland store as there’s only one manned till operating which results in a rather large unnecessary queue and therefore the two metre rule goes out the window! Not everyone wants to use the self serve, not everyone wants to be controlled.”

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Posted 4 years ago

“Online order now 5 working days overdue after paying premium for next day delivery. Impossible to speak to anyone at Wilko about this. Wilko web parcel tracking facility inoperative. So I am completely in the dark about my £70 parcel and Wilko website says there are no delivery delays. Wonderful!”

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Posted 4 years ago

“Didn' t receive my order. The courier returned it with the comment "customer refused".How is that even possible when it didn't arrive?”

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Posted 4 years ago

“Wrong product sent, can't get hold of customer services, do not answer emails. Rubbish service.”

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Posted 4 years ago

“Items were wrong material, size and shape and some were damaged. Not as advertised. Sent 4 emails tried to phone four times, refuse to sit on phone for an hour, three times I requested call back offered by their online feedback form. 5 weeks and have not heard a thing. Will not buy online again. Customer service does not exist. Wilkos ought to read online reviews and get a grip.”

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Posted 4 years ago

“My Christmas Tree has not arrived ordered on 23/11 . Was sent to wrong hub then sent back to company. Just recieved an email asking " how did we do" yet are not capable of responding to an email to resolve situation....not happy!”

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Posted 4 years ago

“Bite of order didn't come I had to chase up twice both times being on hold for an hour! Then my bed came without instructions and damaged, so again called them being on hold for an hour, 3 hours wasted to calling them this time not happy at all, offered be £40 off the bed. I declined offer and wanted refund have take the bed back. I will never use them again. This was the last straw for me after only ordering once online to have so many problems and time wasted on phone calls.”

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Posted 4 years ago

“I walked in the shop, and found real pine trees in net. This is not acceptable, we all know plants has emotional feelings. It is murdering !!!! Not happy at all!!!!”

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Posted 4 years ago

“My parcel was due on 5.11.20. £150 order 4 parcels came from 2 different delivery companies on 6.11.20. But i STILL have 10 yes 10 items missing!!! No one is replying to my emails, No one answers the phone and if you go in store they say there's nothing they can do i have to ring. which i have done on numerous occasions with NO ANSWER! £100 down the drain Thanks wilko - for nothing!”

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Posted 4 years ago

“Ive had my phone for 2 and a half months. I went to use it yesterday and it is now a worthless piece of junk. Cant sign to open my phone, its repeatedly telling me to swipe 2x's then swipe 3 times. I even took it to the phone store and was told that they couldn't help me because she had never seen anything like this before. Please beware.”

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Posted 4 years ago

“Order says delivered It wasn’t delivered to my address Been on phone 1.75 hours no answer Sent email upto 7 days to reply What a joke of a service”

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Posted 4 years ago

“I recently bought some vinyl wrap I'm a key worker I forgot the date I purchased something I had to unwrap the item I tried my best to re wrap the item but they wouldn't take it or even exchange for a credit note I think if this is the way they treat key workers it's not a very good advertisement for the company”

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Posted 4 years ago

“RANT TIME bought wilko own brand paint which goes on pick then tirns pure brilliant white (alledgedly) yes went on pink turned a shade of cream see not white! And a few days later I decided to have a pillar papered to match the adjoining wall as the cream looked odd.... sadly the painted pillar (then cream) when papered became pink as the paste made it wet again and it seeped through my wall paper totally ruining it! I've complained 10 days ago had a call after 2 days, sent pics as requested and report. Sent a 2nd email Sunday eve (so they had it 1st thing Monday) asking what's happening.... No response So yesterday afternoon I sent a 3rd Email advising need addressing urgently before close of business as waiting to put my house on the market. Guess what no reply no contact again!! WILKO CUSTOMER CARE DEPARTMENT NEEDS TO DO WHAT IT IS SUPPOSED TO BE DOING CARING FOR CUSTOMERS AND THEIR ISSUES!!!”

Wilko 1 star review on 14th October 2020

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Posted 5 years ago

“I wanted to exchange an item for another of the same value. I was told that they couldn't without a receipt - which I had lost. While this may be company policy, it is not the law. They were quoting company policy as though it were the law and refused. I have added Wilko to my black list of shops.”

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Posted 5 years ago

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Posted 5 years ago

“Southport store today....Took six mugs to checkout, asked for some sort of wrapping as it's impossible to carry such items loose in a bag. Was met with a definite NO......they are unable to provide anything to wrap such items. Assistant just took them off me. I realise we are in difficult times but surely they can't expect to sell crockery to be carried loose without any protection to stop breakage.”

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Posted 5 years ago

Wilko is rated 2.6 based on 689 reviews