Wilko Reviews

Name: Wilko
Rating: 2.59

2.6 Rating 673 Reviews

39 %

of reviewers recommend Wilko

Company Reviews

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Metrics

2.6

Based on 673 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“About as helpful as chlamydia. Ordered a waterbutt, 10 day delivery time, nothing after 10 days, tracking information just random characters, rang customer service, item lost in transit. A 250 litre waterbutt, hard to lose, maybe? Wilko knew nothing about it, up to me to follow up. Asked for another one, okay, will be sent. Out of stock 2 days later, have a refund. What a waste of time....”

Helpful Report

Posted 4 years ago

“I orderd some paint of wikos web site it should have been delivered today but wilkos have said its going to be tomorrow dhl will deliver it asked for me money back only to be told I can not have it back till I have returned the parcel back to them the only problem being I dont have the parcel yet to return to them please don't buy off this site as the courier thay use are rubbish”

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Posted 4 years ago

“9th Feb I made a £115 order. 10th Feb I was informed it had been dispatched and given a 6 day delivery window 12 hours a day. I waited in each of these days for the order to never come. I informed Wilkos of the matter and was informed, 2 days later, it would be investigated and id be contacted to discuss. I am then sent a short email with no apology nor explanation of a refund. I have to ask if my order is still coming. 2 days later, I am informed my order is not coming with no explanation. I explain I still want my order and do not want it cancelled. 3 days later I recieved an email explaining my order could not be located. No attempt to rectify the issue or make amends. 2 days later I am offered a measly free delivery as a gesture of good will but only as I have continously expressed my disappointment. However my order was £115 so qualified for free delivery so this does not help. I express my disappointment again and offered a £5 voucher. £5!. I express my disgust and how that does not make me want to reorder and offered a measly £10. 22 days of waiting for an order and making continous effort to communicate with an unprofessional customer service team to be offered £10 off. Not even 10% off my order which to be honest still wouldnt be enough for me want to re-spend £115 after the whole ordeal. Even independent resturants would waiver the cost of an item or bill for issues. And Wilkos a huge chain store think £5-10 is a good will gesture. Shocking.”

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Posted 4 years ago

“would not even give them 1 star tried to buy a car battery charger never came asked where it had got to did not answer that one asked for money back dont seem to want to answer your problem just want to keep my money not got it back yet absolute rubbish firm never again back to amazon”

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Posted 4 years ago

“NOT IMPRESSED TWO ORDERS NO DELIVERY I placed an order and was waiting for deliver from HERMES, tracking stated that on deliver to their HUB the parcel was damaged so I contacted Wilko who gave me a full refund GREAT. So I reordered and should have had my order on 8th Feb. Used the tracking from Wilko and it states HUB OUTBOUND still sitting there no tracking number for HERMES so assume it is still in their warehouse. Sent an on-line form and waiting to hear from them. WONT BE ORDERING AGAIN”

Helpful Report

Posted 4 years ago

“I ordered an item on 17/1 which I was told would arrive by 27/1. After it didn't arrive, I contacted customer service who informed me that it wasn't in stock. Would have been good to know that 10 days ago!”

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Posted 4 years ago

“Hope you can help ? Wilko tracking Delayed due to major event delivery ASAP”

Wilko 1 star review on 17th January 2021

Helpful Report

Posted 4 years ago

“I purchase an own brand mop which requires replacement heads. It claims they dry in 25 mins. It doesn’t. I WENT INTO STORE 4 times to buy the head “ out of stock “ when I complained told they NEVER stock the heads at that store just the mop!! They won’t refund me and their e mail is contradictory and confusing and they didn’t listen or take responsibility RUBBISH CUSTOMER SERVICE”

Helpful Report

Posted 4 years ago

“Haven’t received my order, emailed Wilko, received voice message from delivery company saying I have received it and no issues re delivery. I haven’t received my order and have invested too much time on this. Emailed Wilko again and have not had a response. I want a refund and have never experienced anything like this from any other company I have ordered from online.”

Helpful Report

Posted 4 years ago

“You may not believe there’s a global pandemic if you call in the Sunderland store as there’s only one manned till operating which results in a rather large unnecessary queue and therefore the two metre rule goes out the window! Not everyone wants to use the self serve, not everyone wants to be controlled.”

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Posted 4 years ago

“Online order now 5 working days overdue after paying premium for next day delivery. Impossible to speak to anyone at Wilko about this. Wilko web parcel tracking facility inoperative. So I am completely in the dark about my £70 parcel and Wilko website says there are no delivery delays. Wonderful!”

Helpful Report

Posted 4 years ago

“Didn' t receive my order. The courier returned it with the comment "customer refused".How is that even possible when it didn't arrive?”

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Posted 4 years ago

“Wrong product sent, can't get hold of customer services, do not answer emails. Rubbish service.”

Helpful Report

Posted 4 years ago

“Items were wrong material, size and shape and some were damaged. Not as advertised. Sent 4 emails tried to phone four times, refuse to sit on phone for an hour, three times I requested call back offered by their online feedback form. 5 weeks and have not heard a thing. Will not buy online again. Customer service does not exist. Wilkos ought to read online reviews and get a grip.”

Helpful Report

Posted 4 years ago

“My Christmas Tree has not arrived ordered on 23/11 . Was sent to wrong hub then sent back to company. Just recieved an email asking " how did we do" yet are not capable of responding to an email to resolve situation....not happy!”

Helpful Report

Posted 4 years ago

“Bite of order didn't come I had to chase up twice both times being on hold for an hour! Then my bed came without instructions and damaged, so again called them being on hold for an hour, 3 hours wasted to calling them this time not happy at all, offered be £40 off the bed. I declined offer and wanted refund have take the bed back. I will never use them again. This was the last straw for me after only ordering once online to have so many problems and time wasted on phone calls.”

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Posted 4 years ago

“I walked in the shop, and found real pine trees in net. This is not acceptable, we all know plants has emotional feelings. It is murdering !!!! Not happy at all!!!!”

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Posted 4 years ago

“My parcel was due on 5.11.20. £150 order 4 parcels came from 2 different delivery companies on 6.11.20. But i STILL have 10 yes 10 items missing!!! No one is replying to my emails, No one answers the phone and if you go in store they say there's nothing they can do i have to ring. which i have done on numerous occasions with NO ANSWER! £100 down the drain Thanks wilko - for nothing!”

Helpful Report

Posted 4 years ago

“Ive had my phone for 2 and a half months. I went to use it yesterday and it is now a worthless piece of junk. Cant sign to open my phone, its repeatedly telling me to swipe 2x's then swipe 3 times. I even took it to the phone store and was told that they couldn't help me because she had never seen anything like this before. Please beware.”

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Posted 4 years ago

“Order says delivered It wasn’t delivered to my address Been on phone 1.75 hours no answer Sent email upto 7 days to reply What a joke of a service”

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Posted 4 years ago

Wilko is rated 2.6 based on 673 reviews