Wilko Reviews

Name: Wilko
Rating: 2.58

2.6 Rating 681 Reviews

38 %

of reviewers recommend Wilko

Company Reviews

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Metrics

2.6

Based on 681 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The customer service is non existent they keep saying the same thing over and over again and they think they are doing so much for you when they do nothing”

Helpful Report

Posted 4 years ago

“I had a very pleasant surprise a couple of weeks ago in your Stamford store when the young woman serving me packed my bag. Unfortunately, today I was "served" by one of your old timers who was not going to pack my bag under any circumstances. She became angry with a plastic container because its barcode was out of her reach. She picked up the offending container with a loud sigh and slammed it down on the floor. After I had packed my bag I paid and held my hand out for the change. She ignored my open palm and put my change on the counter with a triumphant glare. Overall it was a highly entertaining performance but poor customer service.”

Helpful Report

Posted 4 years ago

“Wanted a trolly for 3 bags of compost, bird seed Fat balls. None available was told by security garden they have been left in car park. Why dosent some member of staff collect them. Wikinsons Yiewsley. So i went somewhere else and purchase.”

Helpful Report

Posted 4 years ago

“Order 001255184300. I ordered some Dulux paint testers on the 9th May .. was told I would get them on 11th .. nothing ! Was told they were lost in transit ! Customer service emails told 2 stories ... 1. the order had been re. done 2. I would have to reorder myself .. now the 14th and they are not replying to me .. terrible service Wilko.”

Helpful Report

Posted 4 years ago

“Shopping this morning at Wilko, Blackwood. As I entered the assistant at the door was chatting to a customer, totally oblivious of my entering, offered no advice re Corona Virus requirements. I picked up a few things I needed and went to pay. I was asked by another assistant if I was paying by cask or card. I was told to join the queue to pay with cash. There were 12 people waiting in the queue, with just 1 checkout for cash available,.Several check outs if using a card, all of which were empty. I asked a member of staff why there was only 1 cash checkout and I was told that they didn’t have the staff. This was on a Saturday morning, not mid week on a quiet day. They really need to up their game and think a little more shout the safety of their customers and the service they are providing.”

Helpful Report

Posted 4 years ago

“I suggest you send a 'mystery shopper' to the Telford Town Centre store. They demand you use the self service till if paying by card.Not acceptable. When assistance is requested, it is ignored. I would suggest you spend some of your profits on educating your staff about what the term 'customer care' actually means”

Helpful Report

Posted 4 years ago

“Placed order 17th March,never received it ,customer service a joke,must of phoned 8 times different excuse every time.”

Helpful Report

Posted 4 years ago

“About as helpful as chlamydia. Ordered a waterbutt, 10 day delivery time, nothing after 10 days, tracking information just random characters, rang customer service, item lost in transit. A 250 litre waterbutt, hard to lose, maybe? Wilko knew nothing about it, up to me to follow up. Asked for another one, okay, will be sent. Out of stock 2 days later, have a refund. What a waste of time....”

Helpful Report

Posted 4 years ago

“I orderd some paint of wikos web site it should have been delivered today but wilkos have said its going to be tomorrow dhl will deliver it asked for me money back only to be told I can not have it back till I have returned the parcel back to them the only problem being I dont have the parcel yet to return to them please don't buy off this site as the courier thay use are rubbish”

Helpful Report

Posted 4 years ago

“9th Feb I made a £115 order. 10th Feb I was informed it had been dispatched and given a 6 day delivery window 12 hours a day. I waited in each of these days for the order to never come. I informed Wilkos of the matter and was informed, 2 days later, it would be investigated and id be contacted to discuss. I am then sent a short email with no apology nor explanation of a refund. I have to ask if my order is still coming. 2 days later, I am informed my order is not coming with no explanation. I explain I still want my order and do not want it cancelled. 3 days later I recieved an email explaining my order could not be located. No attempt to rectify the issue or make amends. 2 days later I am offered a measly free delivery as a gesture of good will but only as I have continously expressed my disappointment. However my order was £115 so qualified for free delivery so this does not help. I express my disappointment again and offered a £5 voucher. £5!. I express my disgust and how that does not make me want to reorder and offered a measly £10. 22 days of waiting for an order and making continous effort to communicate with an unprofessional customer service team to be offered £10 off. Not even 10% off my order which to be honest still wouldnt be enough for me want to re-spend £115 after the whole ordeal. Even independent resturants would waiver the cost of an item or bill for issues. And Wilkos a huge chain store think £5-10 is a good will gesture. Shocking.”

Helpful Report

Posted 4 years ago

“would not even give them 1 star tried to buy a car battery charger never came asked where it had got to did not answer that one asked for money back dont seem to want to answer your problem just want to keep my money not got it back yet absolute rubbish firm never again back to amazon”

Helpful Report

Posted 4 years ago

“NOT IMPRESSED TWO ORDERS NO DELIVERY I placed an order and was waiting for deliver from HERMES, tracking stated that on deliver to their HUB the parcel was damaged so I contacted Wilko who gave me a full refund GREAT. So I reordered and should have had my order on 8th Feb. Used the tracking from Wilko and it states HUB OUTBOUND still sitting there no tracking number for HERMES so assume it is still in their warehouse. Sent an on-line form and waiting to hear from them. WONT BE ORDERING AGAIN”

Helpful Report

Posted 4 years ago

“I ordered an item on 17/1 which I was told would arrive by 27/1. After it didn't arrive, I contacted customer service who informed me that it wasn't in stock. Would have been good to know that 10 days ago!”

Helpful Report

Posted 4 years ago

“Hope you can help ? Wilko tracking Delayed due to major event delivery ASAP”

Wilko 1 star review on 17th January 2021

Helpful Report

Posted 4 years ago

“I purchase an own brand mop which requires replacement heads. It claims they dry in 25 mins. It doesn’t. I WENT INTO STORE 4 times to buy the head “ out of stock “ when I complained told they NEVER stock the heads at that store just the mop!! They won’t refund me and their e mail is contradictory and confusing and they didn’t listen or take responsibility RUBBISH CUSTOMER SERVICE”

Helpful Report

Posted 4 years ago

“Haven’t received my order, emailed Wilko, received voice message from delivery company saying I have received it and no issues re delivery. I haven’t received my order and have invested too much time on this. Emailed Wilko again and have not had a response. I want a refund and have never experienced anything like this from any other company I have ordered from online.”

Helpful Report

Posted 4 years ago

“You may not believe there’s a global pandemic if you call in the Sunderland store as there’s only one manned till operating which results in a rather large unnecessary queue and therefore the two metre rule goes out the window! Not everyone wants to use the self serve, not everyone wants to be controlled.”

Helpful Report

Posted 4 years ago

“Online order now 5 working days overdue after paying premium for next day delivery. Impossible to speak to anyone at Wilko about this. Wilko web parcel tracking facility inoperative. So I am completely in the dark about my £70 parcel and Wilko website says there are no delivery delays. Wonderful!”

Helpful Report

Posted 4 years ago

“Didn' t receive my order. The courier returned it with the comment "customer refused".How is that even possible when it didn't arrive?”

Helpful Report

Posted 4 years ago

“Wrong product sent, can't get hold of customer services, do not answer emails. Rubbish service.”

Helpful Report

Posted 4 years ago

Wilko is rated 2.6 based on 681 reviews