Wilko Reviews

Name: Wilko
Rating: 2.55

2.6 Rating 695 Reviews

38 %

of reviewers recommend Wilko

Company Reviews

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Metrics

2.6

Based on 695 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If you want to pay by card in Blackburn you have to use the self service. They had signs on tills saying cash only. This discriminates people. Not everyone wants to use the stupid self serve machines. As a society where we are classed as free citizens WE should decide if we reach a till that is keeping someone in a job, whether we pay by cash or card. Wilko's are going to lose customer's very quickly keeping this up. Bring back the service where humans are on tills. It's much quicker and incase the head honcho's of Wilko's don't realise, this is the way to force people out of the high street and shop online with cheaper companies or companies that have better service. Home bargains and b and m are my go to now. NO self serve, employing local people to serve on ACTUAL tills, much better for those who want to choose how to pay. NO discrimination for disabilities or the fact people just don't want self serve.”

Helpful Report

Posted 4 years ago

“Since you have changed to self service tills in Blackburn store, it is a very slow process. Staff telling you that unless you are paying in cash you have to use the self service tills. There use to be a que but it was a quick process with well trained staff. Ended up putting my items back.”

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Posted 4 years ago

“I just want to say how helpful Fran at the Fareham branch was in sorting out our problem as we had an issue with printer ink. we went into the shop she stayed on the phone to customer services until our issue was solved even though it took a while ,nothing was to much trouble for her to help us with this issue she is a really nice helpful person and we would like to thank her.”

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Posted 4 years ago

“Please take a look at the way my two small Dulux paint samples were posted and packaged to me. It's really really bad, i am sorry to say. I will not be ordering again.”

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Posted 4 years ago

“I needed help with the self service till in aldershot after making a minor error scanning and told the assistant standing there I had scanned the same item more than once by mistake then tried to void them, the way she spoke to me was completely over the top and unprofessional telling me in a raised voice in front of other customers ( you dont touch the void only I touch the void, you dont ever touch the void again you call me next time) all this in a raised voice in front of other customers. Needs to learn how to speak to people properly.”

Helpful Report

Posted 4 years ago

“Wilko is always a really friendly place to shop . Mainly shop at the selly oak branch in birmingham ,and i have to say the staff member whos name is Liz Humphreys was very polite and helpful and i think she should be told .very happy customer”

Helpful Report

Posted 4 years ago

“Went Sutton in ashfield Wilko today till were disorganized and at least 6 self service tills were card only.Not everyone uses card for payment,myself included.Had to wait what felt like forever just to pay by cash cause people having to que.Management need sacking and won't ever go there or any Wilko again if all the same system.Disgusted shopper”

Helpful Report

Posted 4 years ago

“My husband was needing the use of wilko toilet in Swansea. He is 78 and takes water tablets. Thought that was a bit jobs worth. Maybe that's the company policy but I think exceptions could be made for the elderly.”

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Posted 4 years ago

“Visited Wilko branch in Northallerton a few days after the 19 July. The lady behind the till instead to explain gently that wilko shop policy ask people to follow the old rules even if government give us FREEDOM to not wear mask, she was really really rude with me because I was not wearing a mask. And when I told her that I will not come back she answered it’s your choice and when I told her that I will write a review about this she answered fair enough. I’m working with customers too and I’m trying to be always nice and explain that what I’m asking them isn’t my fault but I need follow the policy of my company. If you are nice with customers and act in a polite way without making feel them as a criminal and wrong person you are always right. Wearing a mask now is my choice and you are nobody to make me feel wrong”

Helpful Report

Posted 4 years ago

“Visited local Burgess hill branch .Only one woman serving on till . Only two self service tills available to use , as other two out of order . This is rediculous , queues long ! I left my shopping on the side and walked out , as people were having problems with the other self service tills not working properly too . !! Empty shelves , no staff ..this need to change .”

Helpful Report

Posted 4 years ago

“I have been using Wilkinson’s restaurant in Sunderland for years the last 3 weeks I have been in the food is disgusting a chicken burger today had been nuked in microwave and the bun I wouldn’t have served food like that to the dog I will not be using your service again and advise others to be careful the money they charged I might as well have burned it like the fiod”

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Posted 4 years ago

“Visited wilko clydebank as I needed a small step ladder. Staff were so pleasant and helpful as always. Thanks very much.”

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Posted 4 years ago

“Very pleased with recent Wilko delivery....a godsend in these difficult isolating times due to Virus.All my items were delivered, nothing unavailable.Will definitely use this service again.”

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Posted 4 years ago

“Preston Wilko is great, just been served at the cash till by Brenda . Nice experience as she is a happy, friendly person. I also got £2 off my favourite face cream.”

Helpful Report

Posted 4 years ago

“I visit fareham branch of Wilco frequently..always find staff members very helpful and cheerful. Any queries I may ask regarding products are usually dealt with positively .karen is one member of staff in particular unfortunately many staff in store are lovely but I’m unable to name them. Recently I’ve seen some improvement in reducing queues by opening tills other than ‘card only’ when busy...which I’d found very frustrating as the only cash till was usually the one selling lottery causing a huge delay to normal flow of customers just wanting to pay and go. Thankyou to all the lovey staff at fareham.de”

Helpful Report

Posted 4 years ago

“Wilko is very reliable and trustworthy. I left my shopping worth £250.00 in the Wilko , in Crawley. When I got home I did not know where I left my shopping than I relazed I popped into Wilko that day. The next day I went to Wilko to enquire , the Frist person I asked they handed me my bag I was so pleased and grateful. Wilko is amazing , Thank you wilko.”

Helpful Report

Posted 4 years ago

“Generally only 1 till open now due to dreaded self service tills. So longer queueing or the annoyance of finding bar codes, reading instructions, packing finding your cards/money etc. I won't be shopping here anymore. Prefer a good customer service. Will go elsewhere.”

Helpful Report

Posted 4 years ago

“The customer service is non existent they keep saying the same thing over and over again and they think they are doing so much for you when they do nothing”

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Posted 4 years ago

“I had a very pleasant surprise a couple of weeks ago in your Stamford store when the young woman serving me packed my bag. Unfortunately, today I was "served" by one of your old timers who was not going to pack my bag under any circumstances. She became angry with a plastic container because its barcode was out of her reach. She picked up the offending container with a loud sigh and slammed it down on the floor. After I had packed my bag I paid and held my hand out for the change. She ignored my open palm and put my change on the counter with a triumphant glare. Overall it was a highly entertaining performance but poor customer service.”

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Posted 4 years ago

“This is a very good store, but to see only one young lady telling the STUPID few to put masks on was very brave of her and I told her so and I thanked her,she said like all the other staff we absolutely hate these people. Shame.”

Helpful Report

Posted 4 years ago

Wilko is rated 2.6 based on 695 reviews