Wilko Reviews

Name: Wilko
Rating: 2.57

2.6 Rating 682 Reviews

38 %

of reviewers recommend Wilko

Company Reviews

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Metrics

2.6

Based on 682 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I suggest you send a 'mystery shopper' to the Telford Town Centre store. They demand you use the self service till if paying by card.Not acceptable. When assistance is requested, it is ignored. I would suggest you spend some of your profits on educating your staff about what the term 'customer care' actually means”

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Posted 4 years ago

“Placed order 17th March,never received it ,customer service a joke,must of phoned 8 times different excuse every time.”

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Posted 4 years ago

“Hi I wrote a review a few weeks ago regarding me having to use self serve. After you replied saying you would look into the fact that nobody would serve me. I went back Friday and asked a staff member if she would serve me she promptly opened a till and served me! She was very nice about it as well, thank you I'll resume shopping in your store.”

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Posted 4 years ago

“About as helpful as chlamydia. Ordered a waterbutt, 10 day delivery time, nothing after 10 days, tracking information just random characters, rang customer service, item lost in transit. A 250 litre waterbutt, hard to lose, maybe? Wilko knew nothing about it, up to me to follow up. Asked for another one, okay, will be sent. Out of stock 2 days later, have a refund. What a waste of time....”

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Posted 4 years ago

“I orderd some paint of wikos web site it should have been delivered today but wilkos have said its going to be tomorrow dhl will deliver it asked for me money back only to be told I can not have it back till I have returned the parcel back to them the only problem being I dont have the parcel yet to return to them please don't buy off this site as the courier thay use are rubbish”

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Posted 4 years ago

“Went to Worksop wilkos to day staff very helpful and friendly.will be going again.”

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Posted 4 years ago

“great happy genuine efficient service by lillian 🤔👍👍👍😎”

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Posted 4 years ago

“Their customer service in the Gateshead store is outstanding ! The store assistants were of a enormous help couldn't fault them in anyway ! Actually the best customer service I have come across compared to other supermarkets and department stores they scored very highly. Thanks girls for helping a shopper in distress.”

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Posted 4 years ago

“First time I orderd on line ...customer service from ordering to delivery amazing ...came in half the time ... Photo frames great price to elsewhere...good quality too Will not hesitate to order again from them”

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Posted 4 years ago

“9th Feb I made a £115 order. 10th Feb I was informed it had been dispatched and given a 6 day delivery window 12 hours a day. I waited in each of these days for the order to never come. I informed Wilkos of the matter and was informed, 2 days later, it would be investigated and id be contacted to discuss. I am then sent a short email with no apology nor explanation of a refund. I have to ask if my order is still coming. 2 days later, I am informed my order is not coming with no explanation. I explain I still want my order and do not want it cancelled. 3 days later I recieved an email explaining my order could not be located. No attempt to rectify the issue or make amends. 2 days later I am offered a measly free delivery as a gesture of good will but only as I have continously expressed my disappointment. However my order was £115 so qualified for free delivery so this does not help. I express my disappointment again and offered a £5 voucher. £5!. I express my disgust and how that does not make me want to reorder and offered a measly £10. 22 days of waiting for an order and making continous effort to communicate with an unprofessional customer service team to be offered £10 off. Not even 10% off my order which to be honest still wouldnt be enough for me want to re-spend £115 after the whole ordeal. Even independent resturants would waiver the cost of an item or bill for issues. And Wilkos a huge chain store think £5-10 is a good will gesture. Shocking.”

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Posted 4 years ago

“I had a paint problem that was very upsetting & distressing for me. I was extremely grateful and very impressed with all the help I received from Annette from the Wigan store. This wonderful lady did an absolutely fantastic job of resolving my problem from start to finish, making sure I was happy with the end result. May I say that Annette has helped me regarding various issues quite a few times during visits to Wilkos. Nothing is ever too much trouble for her and she has an extremely wonderful way of making you feel comfortable & at ease with her from the outset ... "People Skills" at it's best! She's a diamond & a definite asset to your company. I'd like to thank this lady very much for all her help ... Thank you Annette x”

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Posted 4 years ago

“Wilko is an amazing place to shop because it's easy and cheap, but still great quality stuff! I always buy my stationary from Wilko and it's EXTREMELY cheap! For example I got a pack of 10 black ballpoints for just 50p!! Highly recommend Wilko if you want to save money on your next stationary shop!”

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Posted 4 years ago

“Popped into the Brownhills store today. I have to praise the girls there today, they worked well, and got the ques down quickly whilst maintained social distancing. The lady on the till was very approachable and chatty. Makes a change to shop where staff are happy.”

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Posted 4 years ago

“Wow! What exceptional customer service I received from Tina in the Telford Wilkinson’s store. I was very indecisive on which pillows to choose for my bedroom so I kindly asked Tina as she was passing me if she could help me decide. She didn’t just give me a yes or no answer but was browsing around store choosing pillows I would not have otherwise chose. Until I finally walked away with two pink pillows and two, grey, crushed velvet pillows. The long pillows at the front was purchased from another store but I thought I would attach a photo to show how lovely it looks together Thank you Tina! 😊”

Wilko 5 star review on 28th February 2021

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Posted 4 years ago

“Allestree wilkos is very well recommended!!! With the times of the pandemic they still stand and deliver great service with help advice and anything you may need. I was in the store today when there was a few people being extremely rude to staff. Personally I don't feel like the staff get enough credit and I doubt there getting there support they need. They are working in a pandemic for people to buy essentials which I can honestly say during my visit looking around no other customers buying actual essentials. Customers actually being so rude and abruptly with staff! People need to realise we're all in this pandemic together and there risking there self's an family's to help these horrible people!!! Love the wilkos Allestree I only go to this one. Staff are amazing, helpful, polite, and just a all round friendly store! Thank you wilkos Allestree for all your doings even with the pandemic.stay safe”

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Posted 4 years ago

“The lady who helped me was very polite, friendly and nice. She kept her social distance as well and helped me find what I was looking for. The prices are good but it was very busy for the amount of staff that are in, it must be very stressful for them in those conditions all day.”

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Posted 4 years ago

“would not even give them 1 star tried to buy a car battery charger never came asked where it had got to did not answer that one asked for money back dont seem to want to answer your problem just want to keep my money not got it back yet absolute rubbish firm never again back to amazon”

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Posted 4 years ago

“NOT IMPRESSED TWO ORDERS NO DELIVERY I placed an order and was waiting for deliver from HERMES, tracking stated that on deliver to their HUB the parcel was damaged so I contacted Wilko who gave me a full refund GREAT. So I reordered and should have had my order on 8th Feb. Used the tracking from Wilko and it states HUB OUTBOUND still sitting there no tracking number for HERMES so assume it is still in their warehouse. Sent an on-line form and waiting to hear from them. WONT BE ORDERING AGAIN”

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Posted 4 years ago

“Very well organised Debbie very polite and helpful on the door , I was served by Helen who was very polite . Shop was not over crowed which was great you could get round easily and safe.”

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Posted 4 years ago

“Have not received order placed on 18th January. Saw something on tracking saying recipient redirected I HAVE NOT REDIRECTED Anything!!! Hope this gets thro to somebody because nothing else does, smacks of fraud or theft.”

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Posted 4 years ago

Wilko is rated 2.6 based on 682 reviews