Wilko Reviews

Name: Wilko
Rating: 2.55

2.6 Rating 695 Reviews

38 %

of reviewers recommend Wilko

Company Reviews

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Metrics

2.6

Based on 695 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Today Wed 2nd June 2021.. We called back into Wilko store in Ely,Cambridgeshire when i decided to ask a member of staff about a problem we had two weeks earlier... By chance the person we asked was the person who fully accepted our complaint. We had previously bought a Big bag of bird peanuts which was reduced to £15 as bag had been opened so it was down from the original £18.. (bargain we thought), but got home to find most of the peanuts were mouldy and then had to throw them away.. as i did with the receipt!!.. Yet going back today and spur of the moment mentioning it "without anger" i may add but didn't want it to happen to another customer as the bag should not have been put bag onto the shelf, but disposed of.. This very kind member of staff named ALLEY knew exactly what we were talking about as she had accepted the return bag of nuts from the first customer who returned it and promptly gave us a new bag without a receipt but with just on our word.. I was amazed at the goodness of the store and of Alley for readily replacing this item and she was extremely helpful, apologetic, helpful and hope you give her the thanks she so deserves Wilko... Thanks Alley...You are an absolute star. Its no wonder Wilko makes you want to go back with service like this... Huge thumbs up.. :)”

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Posted 4 years ago

“Checkout staff are always so helpful and polite.”

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Posted 4 years ago

“Wanted a trolly for 3 bags of compost, bird seed Fat balls. None available was told by security garden they have been left in car park. Why dosent some member of staff collect them. Wikinsons Yiewsley. So i went somewhere else and purchase.”

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Posted 4 years ago

“I can only echo what others are saying Wilko head office strategy is to punish those who use cash by making them line up in the naughhy queue.Remember Wilko H/O MOUCH of your trade comes from elderly and customers on a budget .The younger ones who shop online use cards”

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Posted 4 years ago

“Order 001255184300. I ordered some Dulux paint testers on the 9th May .. was told I would get them on 11th .. nothing ! Was told they were lost in transit ! Customer service emails told 2 stories ... 1. the order had been re. done 2. I would have to reorder myself .. now the 14th and they are not replying to me .. terrible service Wilko.”

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Posted 4 years ago

“Just been in Wilko in Hillsborough the staff in there are amazing especially Amanda she is brilliant a happy customer.”

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Posted 4 years ago

“I went to spalding Lincolnshire branch and asked a member of staff to help me . Her name was Theresa and she was really helpful and polite . Thankyou Theresa”

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Posted 4 years ago

“just went in for scissors +asked young lady assistant +she took me straight to them+was very helpfull.went to self checkout+again young man james very helpfull.all this making a very enjoyable visit to carlisle store.”

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Posted 4 years ago

“I don't live in Bedford, but visited Wilko in Bedford High Street yesterday.I love your store.Was very impressed with the check out lady Silvana. She was helpful, patient and very efficient. I'll be back.”

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Posted 4 years ago

“I bought a pack of 2 echinacea plants, it contained 1. Pound shop do this, which is why I dont buy their plants”

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Posted 4 years ago

“I love the Wilko staff in Bedminster Bristol particularly Lisa & Simon they’re so lovely and accommodating and they have brilliant senses of humour - thank you Wilko”

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Posted 4 years ago

“Helped out this morning by Helen at hucknall branch she did everything to help me out with my enquiry nothing was too much trouble for her many thanks”

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Posted 4 years ago

“Shopping this morning at Wilko, Blackwood. As I entered the assistant at the door was chatting to a customer, totally oblivious of my entering, offered no advice re Corona Virus requirements. I picked up a few things I needed and went to pay. I was asked by another assistant if I was paying by cask or card. I was told to join the queue to pay with cash. There were 12 people waiting in the queue, with just 1 checkout for cash available,.Several check outs if using a card, all of which were empty. I asked a member of staff why there was only 1 cash checkout and I was told that they didn’t have the staff. This was on a Saturday morning, not mid week on a quiet day. They really need to up their game and think a little more shout the safety of their customers and the service they are providing.”

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Posted 4 years ago

“I suggest you send a 'mystery shopper' to the Telford Town Centre store. They demand you use the self service till if paying by card.Not acceptable. When assistance is requested, it is ignored. I would suggest you spend some of your profits on educating your staff about what the term 'customer care' actually means”

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Posted 4 years ago

“Placed order 17th March,never received it ,customer service a joke,must of phoned 8 times different excuse every time.”

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Posted 4 years ago

“Hi I wrote a review a few weeks ago regarding me having to use self serve. After you replied saying you would look into the fact that nobody would serve me. I went back Friday and asked a staff member if she would serve me she promptly opened a till and served me! She was very nice about it as well, thank you I'll resume shopping in your store.”

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Posted 4 years ago

“About as helpful as chlamydia. Ordered a waterbutt, 10 day delivery time, nothing after 10 days, tracking information just random characters, rang customer service, item lost in transit. A 250 litre waterbutt, hard to lose, maybe? Wilko knew nothing about it, up to me to follow up. Asked for another one, okay, will be sent. Out of stock 2 days later, have a refund. What a waste of time....”

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Posted 4 years ago

“I orderd some paint of wikos web site it should have been delivered today but wilkos have said its going to be tomorrow dhl will deliver it asked for me money back only to be told I can not have it back till I have returned the parcel back to them the only problem being I dont have the parcel yet to return to them please don't buy off this site as the courier thay use are rubbish”

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Posted 4 years ago

“Went to Worksop wilkos to day staff very helpful and friendly.will be going again.”

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Posted 4 years ago

“great happy genuine efficient service by lillian 🤔👍👍👍😎”

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Posted 4 years ago

Wilko is rated 2.6 based on 695 reviews