Wilko Reviews

Name: Wilko
Rating: 2.55

2.6 Rating 695 Reviews

38 %

of reviewers recommend Wilko

Company Reviews

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Metrics

2.6

Based on 695 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Haven’t received my order, emailed Wilko, received voice message from delivery company saying I have received it and no issues re delivery. I haven’t received my order and have invested too much time on this. Emailed Wilko again and have not had a response. I want a refund and have never experienced anything like this from any other company I have ordered from online.”

Helpful Report

Posted 4 years ago

“You may not believe there’s a global pandemic if you call in the Sunderland store as there’s only one manned till operating which results in a rather large unnecessary queue and therefore the two metre rule goes out the window! Not everyone wants to use the self serve, not everyone wants to be controlled.”

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Posted 4 years ago

“Online order now 5 working days overdue after paying premium for next day delivery. Impossible to speak to anyone at Wilko about this. Wilko web parcel tracking facility inoperative. So I am completely in the dark about my £70 parcel and Wilko website says there are no delivery delays. Wonderful!”

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Posted 4 years ago

“delivery was not good no emails as promised telling me when they would deliver”

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Posted 4 years ago

“Didn' t receive my order. The courier returned it with the comment "customer refused".How is that even possible when it didn't arrive?”

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Posted 4 years ago

“Hi wilko you are a fab company I can’t believe how fast my deliveries were even Xmas week many thx Anne I would recommend you anytime.”

Helpful Report

Posted 4 years ago

“Wrong product sent, can't get hold of customer services, do not answer emails. Rubbish service.”

Helpful Report

Posted 5 years ago

“Items were wrong material, size and shape and some were damaged. Not as advertised. Sent 4 emails tried to phone four times, refuse to sit on phone for an hour, three times I requested call back offered by their online feedback form. 5 weeks and have not heard a thing. Will not buy online again. Customer service does not exist. Wilkos ought to read online reviews and get a grip.”

Helpful Report

Posted 5 years ago

“Bought some timed lights for outside. Batteries only last about a week if that.”

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Posted 5 years ago

“Angie is a real star. She went out of her way to help me with the Xmas hamper on a very busy Saturday. Beautiful Xmas stuff. All you need and very affordable.”

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Posted 5 years ago

“My Christmas Tree has not arrived ordered on 23/11 . Was sent to wrong hub then sent back to company. Just recieved an email asking " how did we do" yet are not capable of responding to an email to resolve situation....not happy!”

Helpful Report

Posted 5 years ago

“Shopping in Pontypool store happy with everything left couldn’t find my bank card went back staff looked everywhere it even remembered which checkout I used before I left Staff member Alistair got a chair lifted my bag on to it and helped me take everything out saying he didn’t want me to cancel card and be worrying I couldn’t find the card but he said take everything out of the bag to be sure it was there and I am very grateful for the cheerful help I received.”

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Posted 5 years ago

“I have the best customer set in a long while .droylsden branch I went for a particular light fitting but sold out but the assistant went and phoned another branch and ask them to hold it for me .nothing was to much trouble.so nice to be rested with kindness .thank you s lloyd”

Helpful Report

Posted 5 years ago

“Bite of order didn't come I had to chase up twice both times being on hold for an hour! Then my bed came without instructions and damaged, so again called them being on hold for an hour, 3 hours wasted to calling them this time not happy at all, offered be £40 off the bed. I declined offer and wanted refund have take the bed back. I will never use them again. This was the last straw for me after only ordering once online to have so many problems and time wasted on phone calls.”

Helpful Report

Posted 5 years ago

“Considering that we're going through a global pandemic, Wilko have provided me with an excellent & prompt service. The items which I wanted to buy weren't available in store, so I placed an online order with Wilko on the evening of Sunday 22/11/2020. I wasn't expecting my order to be delivered until the 01/12/2020, but I'am really impressed as it has been delivered today the 25/11/2029. Thank you to all of the team at Wilko.”

Helpful Report

Posted 5 years ago

“I can't fault Wilko's customer service and response. I received my new Christmas Tree last week, it is pre-lit and came in three parts. the top part did not have the lights and I contacted customer services yesterday morning, yes I had to hold for over an hour but no big deal on the mobile, just left it on speaker and carried on with my work, I spoke to a lovely very helpful lady and a new top part of the tree has already been delivered today, just over 24 hours later. Best service ever!”

Helpful Report

Posted 5 years ago

“I walked in the shop, and found real pine trees in net. This is not acceptable, we all know plants has emotional feelings. It is murdering !!!! Not happy at all!!!!”

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Posted 5 years ago

“My parcel was due on 5.11.20. £150 order 4 parcels came from 2 different delivery companies on 6.11.20. But i STILL have 10 yes 10 items missing!!! No one is replying to my emails, No one answers the phone and if you go in store they say there's nothing they can do i have to ring. which i have done on numerous occasions with NO ANSWER! £100 down the drain Thanks wilko - for nothing!”

Helpful Report

Posted 5 years ago

“Ive had my phone for 2 and a half months. I went to use it yesterday and it is now a worthless piece of junk. Cant sign to open my phone, its repeatedly telling me to swipe 2x's then swipe 3 times. I even took it to the phone store and was told that they couldn't help me because she had never seen anything like this before. Please beware.”

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Posted 5 years ago

“Order says delivered It wasn’t delivered to my address Been on phone 1.75 hours no answer Sent email upto 7 days to reply What a joke of a service”

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Posted 5 years ago

Wilko is rated 2.6 based on 695 reviews