Wilko Reviews

Name: Wilko
Rating: 2.57

2.6 Rating 682 Reviews

38 %

of reviewers recommend Wilko

Company Reviews

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Metrics

2.6

Based on 682 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful service Unbelievable and very very disappointing customer service. Bought a metal jug vase which I placed on a coaster on my new unit with flowers in only to wake up in the morning to see it had leaked and damaged my unit. I emailed my concern with pictures of the jug and damage endured. End result a £5 gift card to buy products to clean my unit. My unit is damaged NOT dirty I clean it regularly, I was also told by customer services that the product description said it was only for artificial flowers online, which may be the case but I bought it in store and there was NOTHING on the jug to say DONT put water in it!!!! And they also said they would give me a refund even though I had no receipt, very kind although the girl on the checkout said she needed to check this with her manager then tried to put it on a gift card but when I said I wanted cash she told me not to have attitude just because I was (in her words) p*ssed off about my vase and unit. What lovely people WILKOS employ! I really can’t believe the rudeness and unhelpfulness of the company and its staff members.....”

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Posted 6 years ago

“I ordered a security light from Wilko knowing that it came without a bulb. However I then discovered that the local Worthing store did not stock a suitable bulb for this light. I received two emails from Wilko, the first to confirm my order, the second a few days later to say my order had been dispatched. I then did not receive any message to say that it had arrived at the store, so I called in to the store 5 days after the second email, only to be told that it still had not arrived. Luckily I spoke to a member of staff who decided to investigate, and it had arrived but had not been input to the store's system. The only good thing about this saga was the ease with which I was able to get a refund. To add insult to injury the review I tried to put on Wilko's website was rejected because it did not meet their criteria! Presumably because it was too critical.”

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Posted 6 years ago

“Very happy shopping at wilko., staff very helpfull good shopping experience. I shop at Carolewolverhampton branch.”

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Posted 6 years ago

“Nice staff and good service”

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Posted 6 years ago

“I couldn't believe that I travelled 15miles to wilko in birstall retail park to get lol decorations as advertised on the internet and they didn't even have an LoL section and now the next delivery/collection date is the day after my little girls birthday when I needed them ! Thanks Wiko Great Job!!!!”

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Posted 6 years ago

“very good experiance”

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Posted 6 years ago

“Great variety of products to choose from at very reasonable prices.”

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Posted 6 years ago

“I was able to buy good bird food products at good value”

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Posted 6 years ago

“Awful packaging,!!! 2 items were missing,!!& other contents were bashed & damaged!!!”

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Posted 6 years ago

“Good and quick service. Friendly and helpful staffs. Excellent value for quality products.”

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Posted 6 years ago

“WILKOS MOVED TO CROWN POINT NORTH DENTON IT IS A GREAT SHOP FOR MOST HOUSEHOLD PRODUCTS ANDGREAT FOR DIY THINGS LONG MAY IT STAY.”

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Posted 6 years ago

“Fast quick service”

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Posted 6 years ago

“Great site easy to use, uses click and collect which was fast and easy no waiting around and products are great quality”

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Posted 6 years ago

“Really good quality for the price. Same Christmas decoration cost more, than double in tesco”

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Posted 6 years ago

“Staff always very friendly, and if you cannot find what you are looking for they will check if they have it in stock”

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Posted 6 years ago

“Regular online shopper, always receive excellent service. Highly recommended.”

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Posted 6 years ago

“I have placed an order on the 26th October 2018 Order tracking / Order number 001064783626. it’s November and still no email about it being delivered to the store I chose, I am so appalled that as Wilko sells such good products they have really poor systems for online purchases and delivery. Even the tracking details shows nothing but 'The carrier has not scanned this shipment yet' since the 26th. Much appreciated if a Wilko rep can confirm where my order is and advice if it will ever be delivered.”

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Posted 6 years ago

“Oh my goodness.... not only the collection in the store in Hinckley was lengthy and disorganised. They have even asked me to check their listing to find my name. Needless to say that they have literally breached GDPR. I could see customers name and details. Their online customer service took 7 days to respond to my email and their reply was shocking, lack of tact and focus towards customer care. This was also confirmed with their customer service over the phone who obviously do not care about their customers and they have a serious lack of business intelligence. Their escalation advisors/managers (as they like to call themselves - managing what exactly?) do not listen and aren't resolution driven and have no idea about what they are saying. They cannot back up anything especially when they refer to their policy. How unacceptable and unreasonable!”

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Posted 6 years ago

“Wilko online keep taking payments out my bank when I order! In august I purchased 2 light pendents & I was charged £32 on my card 3 times!!! This was upsetting to say the least as the payments went just taken in the same day these were over 3 days which is shocking! Then more recently I made a purchase and this happened again! I'm so annoyed & my bank is investigating this.”

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Posted 6 years ago

“I’d like to give no stars! Ordered several items early on a Monday morning. It states on the website delivery within 4 working days. Contacted customer services today as on tracking the courier put items weren’t ready for collection. I’m now told delivery won’t be till Monday! I’ve cancelled the order.”

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Posted 6 years ago

Wilko is rated 2.6 based on 682 reviews