Wilko Reviews

Name: Wilko
Rating: 2.59

2.6 Rating 673 Reviews

39 %

of reviewers recommend Wilko

Company Reviews

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Metrics

2.6

Based on 673 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good and quick service. Friendly and helpful staffs. Excellent value for quality products.”

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Posted 6 years ago

“WILKOS MOVED TO CROWN POINT NORTH DENTON IT IS A GREAT SHOP FOR MOST HOUSEHOLD PRODUCTS ANDGREAT FOR DIY THINGS LONG MAY IT STAY.”

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Posted 6 years ago

“Fast quick service”

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Posted 6 years ago

“Great site easy to use, uses click and collect which was fast and easy no waiting around and products are great quality”

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Posted 6 years ago

“Really good quality for the price. Same Christmas decoration cost more, than double in tesco”

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Posted 6 years ago

“Staff always very friendly, and if you cannot find what you are looking for they will check if they have it in stock”

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Posted 6 years ago

“Regular online shopper, always receive excellent service. Highly recommended.”

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Posted 6 years ago

“I have placed an order on the 26th October 2018 Order tracking / Order number 001064783626. it’s November and still no email about it being delivered to the store I chose, I am so appalled that as Wilko sells such good products they have really poor systems for online purchases and delivery. Even the tracking details shows nothing but 'The carrier has not scanned this shipment yet' since the 26th. Much appreciated if a Wilko rep can confirm where my order is and advice if it will ever be delivered.”

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Posted 6 years ago

“Oh my goodness.... not only the collection in the store in Hinckley was lengthy and disorganised. They have even asked me to check their listing to find my name. Needless to say that they have literally breached GDPR. I could see customers name and details. Their online customer service took 7 days to respond to my email and their reply was shocking, lack of tact and focus towards customer care. This was also confirmed with their customer service over the phone who obviously do not care about their customers and they have a serious lack of business intelligence. Their escalation advisors/managers (as they like to call themselves - managing what exactly?) do not listen and aren't resolution driven and have no idea about what they are saying. They cannot back up anything especially when they refer to their policy. How unacceptable and unreasonable!”

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Posted 6 years ago

“Wilko online keep taking payments out my bank when I order! In august I purchased 2 light pendents & I was charged £32 on my card 3 times!!! This was upsetting to say the least as the payments went just taken in the same day these were over 3 days which is shocking! Then more recently I made a purchase and this happened again! I'm so annoyed & my bank is investigating this.”

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Posted 6 years ago

“I’d like to give no stars! Ordered several items early on a Monday morning. It states on the website delivery within 4 working days. Contacted customer services today as on tracking the courier put items weren’t ready for collection. I’m now told delivery won’t be till Monday! I’ve cancelled the order.”

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Posted 6 years ago

“Truly terrible service. Order six weeks late, part of it cancelled by Wilko with no mention of refund. Isn't this fraud? Easily the worst service from an store online I've ever had. Feel very sorry for those working for this shambles as it bears all the hallmarks of one about to go into receivership. It certainly does not deserve to trade and to keep taking money from honest customers. Really shameful.”

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Posted 6 years ago

“Shocked at the lack of customer care and poor service from . Weeks of not receiving my order to find out it had been sent to my store and sent back to the depo without telling me , and now all out of stock so can't resend! What a Joke ! Won't be buying from wilko again”

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Posted 6 years ago

“Delivery was good but not replying to my complaint”

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Posted 6 years ago

“Ordered from Wilko on 23/08/18. I paid £4.00 delivery fee for items due to be delivered within five days. After several emails to Wilko, I finally received the order over two weeks later on the 7/9/18. Half the order was missing, which I received no apology or explanation for and they took a further 10 days, to refund me for the missing items. Never again.”

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Posted 6 years ago

“Ordered 2 things, tracking said they’d arrived at the store but the store said they hadn’t. Finally got them 2 weeks late. I believed them that they had sorted the problems and ordered another item....still waiting 2 weeks later.”

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Posted 6 years ago

“Appalling!! Paid for one day deliveryon Monday! Only to be told five days later the warehouse has no record of order and can’t deliver until Tuesday! They cannot contact warehouse by anything other than email and can take 48hours!! Wait 15 minutes every time for phone to be answered!! Website says problem is fixed!! Need to be reported to trading standards for fake advertising!! Would give 0 stars for service is available”

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Posted 6 years ago

“Over 3 weeks waiting for an order to be delivered, then cancelled. Tried to contact for 10 days previously and Wilko only responded after several tweets to their twitter page. Poor details for the delivery problems which have been happening for the past 4 weeks ... a "technical hitch". If all the people having problems on your twitter page are any guide, I'd hate to think what a hitch becomes when Wilkos has a real problem.”

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Posted 6 years ago

“Great products and delivered on time.”

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Posted 6 years ago

“Three weeks of waiting for a delivery! Half a painted room & a disgruntled decorator unable to finish the job! Two long journeys to store as telephoning customer services a waste of time! Staff told me someone would contact me. Nobody has! No response to email complaint on 4th Sept. (States 96hours) Today emailed informing me that they are refunding me within 5 days. ( No use to me as I have a half painted room in their paint) After shopping with them for 35 years. I won't be back!”

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Posted 6 years ago

Wilko is rated 2.6 based on 673 reviews