Willow & Hall Reviews

Name: Willow & Hall
Rating: 4.69

4.7 Rating 2,696 Reviews

94 %

of reviewers recommend Willow & Hall

Company Reviews

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Metrics

4.7

Based on 2,696 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service and delivery”

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Posted 9 years ago

“Good”

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Posted 9 years ago

“The Sales person in the shop was very attentive to details and eager to answer any of our questions.”

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Posted 6 years ago

“No issue to report”

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Posted 9 years ago

“The colour is just what I wanted , and the service and delivery were very good . Thank you”

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Posted 8 years ago

“Everything went according to arrangements”

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Posted 9 years ago

“Good quality product and very obliging delivery staff.”

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Posted 7 years ago

“I liked the photograph of one of your sofas in the Saturday Guardian. Although the staff in the show room seemed very busy, they did advise and reassure me enough for me to buy the Foxham sofa bed after my second visit I have not yet tried out to sleep on it but hope that it will be alright. The delivery went smoothly and the delivery people were friendly and professional. All in all I am a satisfied customer. Thank you.”

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Posted 6 years ago

“We had a bit of confusion about the delivery dates but it was handled well and the sofas were worth waiting for.”

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Posted 8 years ago

“Very attractive range of options overall (perhaps a little disappointing colour choice) and a good website”

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Posted 8 years ago

“Enjoyed going to the show room and the staff there. Wasn't too pleased to have to order the sofa over the phone on a premium rate number.”

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Posted 7 years ago

“good brochure . Not enough samples allowed to be sent . I had to get my daughter to sign up so we could get an extra batch of patterns”

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Posted 8 years ago

“Prompt at sending out fabric samples in nice, neat package. Easy ordering by phone. Delivery time as stated when ordering. Good communication about delivery time, however the forecast was for snow on the day of delivery, yet delivery was still planned. This put the delivery drivers under undue pressure due to delays due to multiple accidents due to slippery roads, indeed Shrewsbury was grid locked for a while. The delivery was 21-2 hour?s late, but should have been postponed until better travelling conditions. A delay of a week would have still been within the delivery time ?window?. Regarding the sofabed, I am pleased with the quality of manufacture, the fabric and the comfort of the sofabed. I have had a problem folding the bed after it was slept in at Christmas, but eventually got it to click in and fold, maybe I have to push it upto a wall first.... I haven?t dared open it again yet! On the whole at the moment I would recommend Willow and Hall, indeed I have already!”

Helpful Report

Posted 7 years ago

“When telephoning the wait was too long for the response., that is the pickup of the call. This happened more than once. The delivery of the samples requested was very prompt which was excellent. I liked that you could order many samples to help with the decision.”

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Posted 6 years ago

“I took time to visit the showroom and to see the sofa's on display. I was after a sofabed and I wanted to see the construction and action of them before buying. The sales lady was lovely and gave us refreshments and our small dog was made welcome with dog biscuits! I ordered my new sofa and later wondered if I'd made a mistake in ordering the standard cushions and rang the inquiry number the next day to see if I could change them to the other softer type but they said I'd have to cancel my order and re order - now that was very disappointing as it was only to change the type of cushions and not to change the make or colour, apart from that I am very delighted with it and hopefully the cushions will soften over a couple of years!!!”

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Posted 6 years ago

“Finding the courier almost impossible to pin down and have still not received my footstool. So looking forward to next week when they might be able to come.”

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Posted 9 years ago

“You were helpful on the telephone and the delivery was handled quickly and efficiently thank you.”

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Posted 8 years ago

“Slightly shaky start with ordering initially but the bed arrived in good time. I realised once it was delivered that I had ordered the wrong colour fabric so the bed was easily returned & refunded without any quibbles & a new bed was ordered which arrived even sooner and is perfect.”

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Posted 7 years ago

“Delivery service was superb. The sofabed was taken upstairs and set up fully with a short traing session and advice. Our buying experience was OK until the first sofabed we ordered was doubke booked! So overall it took a bit longer and cost a bit more.”

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Posted 7 years ago

“Overall I would say the service was very good. It was a straight-forward ordering process and the sofa was ready on time. My only minor complaint was that I wasn't notified when the sofa had been completed and then when I rang on the four week mark after I'd ordered the sofa they seemed to think I already knew when it was going to be delivered, as did the delivery company who said something like, "Yep! So we're still good to delivery on Tuesday!" even though no one had ever contacted me to tell me that was the planned date. It makes me a little concerned that if I hadn't rung the delivery guys would have turned up to a flat with no one home! I think just in future it would be really helpful for Willow and Hall to contact the customer when the sofa is finished being made and then refer us to the delivery service? Maybe that's usual practice and I fell through the net this time? But overall it was timely and friendly and that's a small complaint.”

Helpful Report

Posted 10 years ago

Willow & Hall is rated 4.7 based on 2,696 reviews