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Wish Reviews

1.2 Rating 3,671 Reviews

5 %

of reviewers recommend Wish

Company Reviews

1.2

Based on 3,671 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Wish 1 star review on 28th February 2023

Wish 1 star review on 1st December 2022

Wish 1 star review on 26th October 2022

Wish 1 star review on 22nd October 2022

Wish 5 star review on 21st July 2022

Wish 1 star review on 13th April 2022

Wish 1 star review on 13th July 2020

3

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wish will charge $2 for an item and $5 to ship the item and this will be for each item, even though they all came together in one small package. I believe they put the cost of the product as shipping charges because they don't refund the shipping charges, so, if you send something back it won't be worth it. Stop buying from them. That's the only way to stop them.”

Posted 1 year ago

“I keep ordering a shirt that’s advertised and it keeps saying that “Shipping process failed, which makes no sense at all” they told me that it was issues with my bank when my bank was never the problem. Money was deducted and paid to them. They just keep refunding my money when I don’t even request for a refund. And they just refuse to give me the item I asked for. Wish is a site that does what’s convenient and doesn’t give what people want. Do not order from this scam of a place.”

Posted 1 year ago

“I ordered $21 in beads from wish. The product did not arrive. They provided a fake tracking number. Real USPS numbers begin with 9. I contacted wish. They would not give me a correct tracking number nor a refund .... I wanted my shipment. I'm contacting my credit card for this fraud. Order number 6269a1b7eed39ad8d37e7b83”

Posted 1 year ago

“I ordered an item, they gave me the UPS tracking number, but that had a different person name and different address on it. But they still charged my credit card. It's totally FAKE FAKE, stay away from this website”

Posted 1 year ago

“First time and last time doing business with these people. I should have known better not to deal with some Chinese company in San Francisco. I ordered two items from this company. After waiting 30 days to get my package both items are defected and doesn't match with the photo illustrated on their site. In their site it says they will refund the items with in 30 days of receiving. I have contacted them the very first day that I received the merchandise to let them know that both products are defected and are being send back. I asked for them to be refunded for the full amount and they are refusing to do so. PEOPLE DON'T BUY FROM WISH.COM!!!”

Posted 1 year ago

“The site does not have a customer service section to place your complaint !! The closest thing to a customer service is a automated portion where you can't put the exact problem you're having. I Wish they truly have a working and proper customer service department !!!!”

Posted 1 year ago

“I have ordered from Wish before and have expected the kind of quality that I’ve gotten so it’s never been an issue, but I am very disheartened with my last order! I ordered a pearl jewelry shawl In September and months went by before I realized it was never going to come. I was able to re-order it and pay shipping a second time and have been checking for the order on it, which never had any updates, and I never received any notification from Wish that the order would not be fulfilled the second time. I just went to check it again and was told that it is nonrefundable. I feel like I’ve been ripped off for over $50 and I’m very upset with the inability to communicate this with a customer service rep on their site. Not to mention not receiving the item that I intended to wear for a photo shoot and then for a performance didn’t get delivered the first time. I will no longer order from Wish or recommend their products if this is the kind of service that can be expected. In my mind if something doesn’t get delivered, there should be a refund. Anything else doesn’t make any sense and is just stealing.”

Wish 1 star review on 13th April 2022

Posted 2 years ago

“Bought a item it worked for 3 months informed them on live chat was told i could have a refund and it would take 10 days after that time i messaged them about my refund and was as the item was over 30 days i wasnt entitled to my refund i explained item had stopped working and i am still arguing with them for a refund”

Posted 2 years ago

“DON'T BUY anything from this App, You can get any size from Buyer has available rather what you ordered. Returning or refund is impossible on this site, My review is not based on one purchase. It is almost 10 wrong size and Items I received and I am unable to return anything because their customer service sucks !! As they dont have real person to deal with, their Auto answer keep asking :send picture of your wrong item" You keep sending p9ctures 100 times but that will be auto generated response "Send picture of your item" At the end you give up because it is so frustrating. I know it seems tempting but it's all cheap items and fraud.”

Posted 2 years ago

“They taken money out of my account for something I didn’t order They ref to refund me my money as I need to wait to get my goods I never ordered anything What a scamming site”

Posted 2 years ago

“Fraudulent charge on my bank card”

Posted 2 years ago

“Wish is a platform for different sellers, both with and without morals and ethics. I have recently been scammed by the seller "merwhile", and wish customer service are refusing to help me. After buying an item, the seller sent me the wrong item / a cheaper item - and now, they refuse to fix the problem. This is the reply I got from Wish customer service: "if the package arrived without quality issue, would you like to keep it? We are sure it could be helpful for you in the future. if you return, as the policy, you need to pay for shipping charge, it cost much time and much money, it is not cost effective. If you don't like this product, you can donate it to a charity or give it to someone who needs it". After I have stated clearly that the fault is their own, and that I have no use for the recieved item, they refuse to take the item back, refund it or send me the right product. instead they offer to refund 15% of the price (no freight included), so that I am likely to pay 93% of the total cost, because of their fault. Also, sometimes you can spot the intent of comitting fraud in each ad, as the main picture in the ad is different than the actual product being sold. In every ad there is an option to report such conduct. BUT - Wish never takes such reports seriously - every ad I have reported, is still the same, and the scam clearly continues. It seems clear to me that Wish as a platform, has NO interest in making shopping safe for the customer. Instead, Wish customer service helps the seller avoid any responsibility, and continues the sellers attempted fraud. In short - Wish is NOT A SAFE PLATFORM TO BUY FROM, you might get lucky, but when you come across a seller with no moral integrity - you are on your own, and no one will come to your aid.”

Posted 2 years ago

“Wish made a huge mistake on one of my orders. They said they would resend it processing shipping everything was to be free. I got charged and every wish support agent claims oh it was a code oh it’s a code there’s no cold we just don’t wanna honour what a representative says. Garbage app. Garbage support. Screen caps don’t lie and they still won’t honour it.”

Posted 2 years ago

“Wish support refused to allow me to return a big order for refund even though I ordered WHITE and received PINK AND YELLOW. They said I received what I ordered. So they are complicit wirh stores on their platform in defrauding customers. Will never use again, even though I had some good purchases previously. I'm out $80 and not happy with the support answer that cannot return the items that are not what I ordered.”

Posted 2 years ago

“I guess they got one star, if I didn't press the one star, I couldn't write thus review. I bought quite a few pieces of "sterling 925 silver", or so the description claimed..you know that saying, if it's too good to be true, it's probably not true!!! What a bunch of cheap jewelry, don't waste your time or money..I learned my lesson.”

Posted 2 years ago

“Led Lights.... I purchased a couple of LED grow lights. The picture showed a light with an enclosure but the light I recieved was just a thin board with lights. I have looked at a number of different ads on Wishes site and I see how they suck people in with pictures and cheap pricing.. Beware! you get what you pay for. Be sure to read the entire ad because you likely won't be receiving an item that looks like the item pictured. Check the sizes in the ad, picture looks bigger than what you will get. Good luck!”

Posted 2 years ago

“I purchased a jacket , I specifically purchased it because it was Cotton, advertised as fall-winter. No way is it any of those things. I tried to cancel it because it was very late. Wish wouldn't let me. When it arrived it is so small, it appears to be for a child. I am a senior, I requested a prepaid envelope to send it back. I can't go to the Post office due to Covid. With the prepaid envelope I can give it to the Postman and he will bring it to the Post office. I have sent so many emails, each time they send a standard response and ignore me.”

Posted 2 years ago

“My account has been used to purchase items. Tried to cancel as order placed just a couple of hours before I noticed. Tried to cancel order but message said too late. Can't speak to human. All done online. Waiting reply in 2/3 days message states. Be afraid, be very afraid.”

Posted 2 years ago

“It's beyond me that this company continues to get away with blatant theft. Even more mind boggling is why people continue ordering from them when it's been made more than clear that the products are garbage, the customer service is non existent, & you'll more than likely have your credit /debit card used without your authorization for future fraudulent transactions that you will never get resolved.”

Posted 2 years ago

“I ordered 3 blouses then had to return all 3 wrong size. They only credited my acct for 1 blouse! They owe me $62 which NEVER arrived? Also shipping was way too long! CS sucked too. NEVER NEVER NEVER ORDER FROM WISH BEWARE. My order was like $90. But with return n shipping I am out like $100?”

Posted 2 years ago

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Wish is rated 1.2 based on 3,671 reviews