Yours Clothing Reviews

Name: Yours Clothing
Rating: 2.25

2.3 Rating 254 Reviews

30 %

of reviewers recommend Yours Clothing

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2.3

Based on 254 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Email

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Yours Clothing 1 star review on 4th September 2024

Melissa

Yours Clothing 2 star review on 26th February 2022

Anonymous

Yours Clothing 1 star review on 6th December 2021

JULIE HODGES

Yours Clothing 1 star review on 25th October 2021

Deborah

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still waiting for a refund after two months. All they say on live chat its unavailable. Told them I'll give them till the end of the week, then I will take it further. See what happens then.”

Helpful Report

Posted 4 years ago

“i notice somebody else has had the same issue, on returning an item and given a tracking number somewhere something went wrong, the tracking number not recognised and the parcel has not reached its destination...no help, iv spent my time and money and got nowhere...never again.”

Helpful Report

Posted 4 years ago

“Our goods were sent to the wrong address, we are in Kent our clothes were sent to Scotland. Somehow they had entered not only a different address on the order BUT a different address on the billing address. THEY STILL PROCESSED IT!!!. We complained but just get told 'we have delivered it to the address on the order'. .We are being forced to go through my bank to get our money back. NEVER AGAIN!!”

Helpful Report

Posted 4 years ago

“I placed an order on the 1st March and still not received it. I have had a couple of on line chats and last week that the order was on its way. A week later as still not arrived on line chat today say they will contact courier I have not even got a tracking no.”

Helpful Report

Posted 4 years ago

“I have always really loved ❤yours clothing. Sizing has always been pretty spot on and shipping has always been predicted accurately and it has always turned up on time. However, my last experience was horrible! My cloths arrived much later than they expected to have it here, which meant that the dresses I ordered for a wedding were not here on time. Expecting the dressed to come from Australia and not the UK I had some hopes that it would be here on time. However it was not till I had purchased the dresses that I was informed they will be shipped from the UK. When purchasing these dresses I ensured to look into the returns policy which stated that the items would need to be returned to their Sydney warhouse within 28 days of recieving. However, in the midst of returning these dresses they have given me a UK adress to return these dresses too, which will take twice as long and cost me double the price to return (well over $100-it already cost $30 to get it here)! I would NOT recommend purchasing cloths through these guys unless you were confident in your purchase, the shape of your body, the cut you are buying as well as the sizing!”

Helpful Report

Posted 5 years ago

“Shambles of a company. Customer always wrong in their opinion. No way of speaking to a person. My return has gone missing.. sent them all the proof and they still won’t give me my refund. No help whatsoever, con company who will steal your money.”

Helpful Report

Posted 5 years ago

“Terrible customer service, waiting for a refund for over two months. T”

Helpful Report

Posted 5 years ago

“Can't get hold of anyone been 4 weeks since I sent my item Back I will never shop with them again never!!!!!!!!!! Still no refund!!!!!!!”

Helpful Report

Posted 5 years ago

“Should be 0 stars. “Customer service” is an absolute shambles. No extended returns for Christmas? So because my gift to my mum is the wrong size (honest mistake but the package is completely unopened and still have original packaging) I only asked to exchange for correct size and I’ve received nothing but blunt replies and going round in circles, will never shop with Yours clothing again after being a regular customer.”

Helpful Report

Posted 5 years ago

“I am not very impressed I emailed and filled in a contact form and tried to contact on live chat ,and it took them over a week to finally chat to me and because it took so long the country is in total national lockdown, and we are now shielding and there is no one can help us and because of this they gave me the only option was for me to pay more money and get Hermes to come to our house and collect the parcel to return to them my husband is clinically extremely vulnerable and we do not have any support us”

Helpful Report

Posted 5 years ago

“I am not very impressed with your company I have been trying to contact you for some time I just wanted to speak to a person my husband bought me a new coat from you and one of the poppers is damaged”

Helpful Report

Posted 5 years ago

“I just received an order from Yours Clothing Ireland this morning. When I opened the package I thought for a moment that the order was wrong as it just looked like a large dish cloth . All crumpled up and limp. The description on their website said wrap style blouse but when I tried it on the whole front just opened up . What a rubbish product !!!”

Helpful Report

Posted 5 years ago

“Has to give it 1 star to write a review, would give it none if I could. Returns policy is a disgrace. I returned items to the Preston store but with no tag attached unfortunately. The very rude young salesperson said 'tough there's nothing I can do,' Emailed customer service, that's a joke there is no customer service. Was told we dont refund if there are no tags attached, which is not what their website says. It says we MAY not offer a refund. This company seriously needs to look at its customer service and put some training in place.”

Helpful Report

Posted 5 years ago

“Ordered a week ago and paid next day delivery. Parcel still not arrived! Nobody to contact as all online and nobody responds to the emails. Taken over £100 and can’t get a refund or the parcel delivered. Think they are going bust and just trying to claw back some money before they do. Don’t know how to get my money back. DO NOT USE THEM!”

Helpful Report

Posted 5 years ago

“Waiting for refund. 2 parcels are tracked as returned but still waiting. They will only blame covid for it”

Helpful Report

Posted 5 years ago

“Went into the Cowley branch for a new bra. They measured me a 52 E. Told her no way was I 52... She brought out a bra and it did not fit. It rose at the back and half my boob was hanging under the bra. I was told I just needed to do "the scoop". Went to M&S... They measured me 38 H. Bra fits perfect! Moral of this story when you visit their shop and see signs that most women are wearing the wrong size bras.. Yes they are cos they are coming to you!”

Helpful Report

Posted 5 years ago

“The service when I shopped in your Great Yarmouth store with my mum was absolutely disgusting. The ‘manager’ Lesley is so rude , when picking up a parcel my mum handed her the ID and she looked at her like she had two heads and spoke to her in such a manner which I found highly rude -this was totally unnecessary when all she wanted to do was pick up her parcel which she had purchased . This is not the first time I have witnessed her appalling service, to say she has the role of a manager is a complete joke as she clearly is no role model to her colleagues. I literally have no idea how she can work in an area of service when she thinks it’s acceptable to have such a rude attitude to people who ultimately pay her wages. For someone like myself who works in retail I think it’s important as a manager to demonstrate great service to customers , if I was my mum I would never purchase another item in your Great Yarmouth store while I was receiving such shocking service which she did.”

Helpful Report

Posted 5 years ago

“Great Yarmouth manger and staff need sorting friendly as anything when buying but when you return item they are very rude in fact watch dog needs to go in there I was I filmed it unbelievable i know there’s a lot of people in Great Yarmouth have said this as well I certainly won’t be going back in there I would rather travel 25 miles than ever deal with that store manager I have informed head office!!!!”

Helpful Report

Posted 6 years ago

“Customer service is non existent. I messaged them through their website over a month ago, followed up on several occasions, they dont reply. Bad customer experience. You should really look after your customers, thats what keeps you in business. Their clothing used to be very nice but the styles and material quality has declined severely. Must have new designers.”

Helpful Report

Posted 6 years ago

“Parcel not delivered, cannot get anyone to answer my call, hung on for 25 minutes, online chat been waiting for 25 minutes for a agent message just keeps appearing saying estimated wait time is 6mins and 38 seconds and now after waiting longer than that the auto messages keeps saying 26 minutes and 50 seconds.”

Helpful Report

Posted 6 years ago

Yours Clothing is rated 2.3 based on 254 reviews