Zazzle Reviews

Name: Zazzle
Rating: 4.52

4.5 Rating 6,251 Reviews

88 %

of reviewers recommend Zazzle

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Metrics

4.5

Based on 6,251 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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888-892-9953

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226

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love the cards but they took well over the expected time to arrive. I did not expect to wait over 30 days for these to arrive. It ruined my plans to surprise my bridesmaids”

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Posted 3 years ago

“I wanted to like them. Customer service isn’t the best. I’ve seen worst. My specific issue was for a gift that I designed for someone using their face and name. Normal. Personalization is why I went to the site and it’s what the site is about mostly. (Note: I previously ordered office supplies from them and they weren’t high quality.) Not only was my order canceled without consulting me first, they didn’t reply to my initial reach out and when I finally got ahold of someone I was told to wait for the team to get back to me. (Um. Already on the phone with you.) The issue was I used my partner’s face and name. Isn’t that the point? Won’t be using them again. A mess.”

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Posted 3 years ago

“I ordered a Music sound Board ornament for my Granddaughter. It was as I ordered except that the print they used was not inserted correctly and part of the edge shows. It's very obvious. I'll keep the ornament even tho I'm not happy with it. The website is hard to maneuver, hard to use. Definitely not user friendly. Will not order from them again.”

Helpful Report

Posted 3 years ago

“Normally I have ordered from Zazzle and been pleased about the products and fast delivery, albeit expensive. However today I just received an email saying 8 magnets out of 12 that I ordered can’t be processed but the remaining 2 can. Well I don’t want to pay around £5 pp for 2 small magnets instead of 12. Tried to cancel order, tel not open till Mon. and looking at all the complaint procedures is mind boggling, so if they want to send me the 2 remaining magnets fine, but they should credit the pp as the original complete order was accepted and then a day later I’m told 8 items aren’t. Why not tell me there and then and I would have cancelled whole order. Feel like I’ve been hooked in.😠”

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Posted 3 years ago

“Ordered a mask July 14th. It is August 24th and the shipping details still say it's in LA, while I'm in Canada. By time it gets here the pandemic will be over smh”

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Posted 3 years ago

“I ordered two masks, which did not arrive for a month, even thought I was charged on the day I ordered. One mask was the wrong one. When I emailed they promised a “speedy replacement will be sent.” If four weeks is speedy, I am on the wrong planet.”

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Posted 3 years ago

“Had we known that the face masks we bought from your site were manufactured in China we would never have bought them from you.”

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Posted 3 years ago

“The puzzle I ordered arrived in a disposable box; our bakery uses sturdier boxes for donuts. The puzzle dimensions were smaller than advertised. For $23, a sturdy box with the image of the puzzle on the top is a reasonable customer expectation. Proper packaging greatly influences repeat business.”

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Posted 3 years ago

“Very thin, threads hanging but am glad I got it. Elastic a little too long/bit loose.”

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Posted 3 years ago

“I thought this was a wonderful thing when I ordered my wedding invitations. They were beautiful, they got here right on time, and I was satisfied. A month later they charged $10 from my account for some membership fee that I did not sign up for. They just used my card to automatically sign me up and take my money. There was never a pop up add or something that told me about this membership. I didn’t even know it existed. I am not happy.”

Helpful Report

Posted 4 years ago

“Ordered invitations to estimated the delivery being 5-8 days. But they let me down because my invitations never came and there’s no updates for the past 2 days regardless of it being with weekend. These were my bridesmaids invitation and I wanted to give it to a friend because she left to the US. Haven’t received it and very disappointed.”

Helpful Report

Posted 4 years ago

“I purchased 100 business cards in order to recieve a hallographic type of look on them. Instead I got regular business cards. For the price I paid for these I could have just gotten them from vistaprint with at lease a shimmer for half the price. Not impressed.”

Helpful Report

Posted 4 years ago

“I ordered a customized beer glass for my boyfriend. The pictures were not glued on straight, the colour was very dull and the cutting job was terrible. A kindergartener probably could have done a nicer job. Paid $40 for this so was expecting higher quality. Way over priced for what I recieved. Last time ordering from Zazzle.”

Helpful Report

Posted 4 years ago

“Over the last 3 weeks, I have ordered two things from Zazzle and was not satisfied with either product. One was a customized Christmas ornament and the other was a wrapped canvas. In both cases, the images were blurred and not centered in the way I had edited them to be while I placed the order. I am returning the canvas for a full refund. I do not recommend buying from this website.”

Helpful Report

Posted 4 years ago

“I ordered 6 personalised plates for Christmas, ordered in good time and they came in good time, they look how I imagined and I am very pleased with them... if a bit expensive, but as the famous saying goes “What the heck....it’s Christmas”🎄For this I would have given 5 stars. However today I noticed another £12 going out of my account from Zazzle... I emailed and apparently I was a black member which would cost me £12 a year, news to me....for this no stars. But the person replying to my email answered straight away and cancelled this membership 😏 and I have been given a credit... three stars. Mind you I’m too scared to use it in case I accidentally become a black member again😳 Hence two stars”

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Posted 4 years ago

“They didn't deliver my order”

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Posted 6 years ago

Zazzle is rated 4.5 based on 6,251 reviews