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Zazzle Reviews

4.6 Rating 8,442 Reviews
90 %
of reviewers recommend Zazzle
Company Reviews Questions Metrics
4.6
Based on 8,442 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 51%
Accurate And Undamaged Orders
Greater than 84%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Read Zazzle Reviews
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Phone:

888-892-9953

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Deborah A Dougherty
Unverified Reviewer
“Item order is to small. Want to return item and exchange for a larger size. Tried calling many may times and sent email. DON'T ANSWER THE PHONES OR RETURN EMAILS!”
Helpful Report
Posted 6 years ago
Les
Verified Reviewer
“Horrible quality. Puzzles ordered photos not centred- small thin puzzle pieces. Would not recommend.”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“I ordered 5 Xmas cards and paid $22+ for expedited shipping. Their website said the order was shipped but there was no record of it with the shipping company. The order was LOST!!! Don't use this company. Their reliability is AWFUL!!!”
Helpful Report
Posted 6 years ago
G
Verified Reviewer
“BEWARE! In Dec 2018, I ordered a few items which I was satisfied with. In Dec 2019, Zazzle charged my credit card $9.95 without consent. They did not send an email or any notice. After being on the phone for exactly 42 minutes they claimed I agreed to a automatic billing for a "Black Membership" at said annual rate. This had to be in very small print in my previous order. In my opinion, no company should be allowed to charged your account without immediate consent. This is textbook ecommerce THEFT! My credit card company understood and reversed the charges. Please be careful!”
Helpful Report
Posted 6 years ago
Nathan
Unverified Reviewer
“They canceled my CHRISTMAS order without letting me know (with no explanation) and didn't bother refunding. I want my money back.”
Helpful Report
Posted 6 years ago
Cindy
Unverified Reviewer
“Subject: Where are my orders? Message: I spent hundreds of dollars on my Mother's 85th B Day party and YOU ruined It No wine labels No napkins No cocktail napkins No banner No stickers!!!! Not only am I in Chico CA right now getting plain, blah napkins.. But YOU ruined the entire color scheme! I want a full refund by Monday. Order ID: 131-00620952-2486553 Product: All FIVE ORDERS...NOT Received:no banner, No wine labels, no cocktail napkins, no stickers, no dinner napkins!”
Helpful Report
Posted 6 years ago
Anonymous
Verified Reviewer
“This website is awful, it let me place my order for a Christmas present , enter my card details and then cancelled my order with no explanation I’m not impressed and would not recommend wasting your time.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Reviewer
“I’m so glad there’s still some people out there you can trust... I ordered my sons 18th birthday invites & someone has called me to say they’ve received my order and they are on the other side of the country!😡 (Lucky my phone number was on the invites!) I asked if they’d possibly express post it to me & they were more than happy to do that. I’m lucky there’s still people out there you can trust! So I guess it’s safe to say I won’t be using Zazzle anymore😡😡😡 You try finding a contact # for Zazzle Australia....... The only # I could find was in the US. When I finally worked out how to contact them (via email) all they said was they’d refund me what I paid. I’m yet to receive that refund so we’ll see.... So now I’ve lost money and time! I’m having to pay the person who received them money to express post to me and also a little extra for their time and effort. Zazzle - NEVER AGAIN!”
Helpful Report
Posted 6 years ago
Joseph Schidek
Verified Reviewer
“I wish I could leave a picture of these garbage business cards. The paper looks chipped like there's pieces of paper on them that you can't even get off without taking some of the paper off with it and they were black so it was very noticeable. If that wasn't bad enough. Whoever they hired to cut the cards had to have been drunk. Everyone of the cards had an impression on them like they wanted to cut them in one spot and decided to go with the actual size of a business card.”
Helpful Report
Posted 6 years ago
Peggy Detore
Verified Reviewer
“I ordered a Christmas stocking for my dog. When it arrived, it has WHITE stitching over top of his name which is in BLACK on a GREEN background. It is unacceptable and we cannot display it. I have tried to reach them by both email and phone and never receive the courtesy of an answer. I'm going to file a claim with my credit card company. I will never order with the again”
Helpful Report
Posted 6 years ago
Mel
Verified Reviewer
“Zazzle sell the worst quality products, the items I purchased arrived very scratched and looked used. The quality of their images look like they are a low quality photo copy of a print that has been blown up 400% of the actual image size. One of the items was a magnet of a map, every single word turned out blurry.”
Helpful Report
Posted 6 years ago
Daniel Gould
Verified Reviewer
“HORRIBLE HORRIBLE COMPANY. TERRIBLE QUALITY. POOR CUSTOMER SERVICE.”
Helpful Report
Posted 6 years ago
Becky
Unverified Reviewer
“Terrible quality!!! Ordered 2 fleece blankets that were personalized for my kids for Christmas. They came and were awful! The material is so thin you can see through it if you hold it up to the light. Very disappointed!! Will never order from them again and will tell everyone I know how bad this company is.”
Helpful Report
Posted 6 years ago
Jane
Unverified Reviewer
“you can buy a 24.00 item and if its wrong, has a defect , they tell you to send it back it might cost you 17.00 to send it back thats on you even though their policy says well pay postage back if its defective i am writing the attorney generals office about this and have mailed all my receipts to them”
Helpful Report
Posted 6 years ago
Mecca S Bey
Verified Reviewer
“terrible company, cancelled my order without explanation or an email, when i called some guy in cusomer service said it was cancelled because of fraud although they already too my money, NEVER buy from this company. Try to support the artist direct because this scam operation sucks. I don't think I'll get my money back without a fight.”
Helpful Report
Posted 6 years ago
Lee
Verified Reviewer
“I am mad. I questioned the quantity of luggage tags to a rep that I overnighted and he argued with me. Then when I asked for a supervisor he refused. Then I asked him again and he said that I used bad language. Really? I just insidisted again for a supervisor and he hung up.”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“AVOID ordering business cards from this company, waste of money and time”
Helpful Report
Posted 6 years ago
Nick Keesing
Verified Reviewer
“they are fraudulent, dont apologize for them they are also communists i submitted black sun watch design my own, they said hate based. then they realised it wasnt and changed to 'copyright breach' ffs how can it be when i made it. horrible people”
Helpful Report
Posted 6 years ago
Dimitris Papageorgiou
Verified Reviewer
“What a scam! What a scam! Supposedly they ship products from the UK but everything is mailed from the United States. So when i made an order of 150 pounds approximately, the customs charged me 252 euros in addition.I never received a refund, they won't reply to my emails and i simply lost the amount. Do not trust them.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Reviewer
“Be careful when using their "Zazzle black" trial, they will auto renew and not tell you about when this will happen... essentially stealing from you. This is a toxic practice and does not deserve my business.”
Helpful Report
Posted 6 years ago
Zazzle is rated 4.6 based on 8,442 reviews
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