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Zazzle Reviews

4.6 Rating 8,442 Reviews
90 %
of reviewers recommend Zazzle
Company Reviews Questions Metrics
4.6
Based on 8,442 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 51%
Accurate And Undamaged Orders
Greater than 84%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Read Zazzle Reviews
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Phone:

888-892-9953

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Dwight
Unverified Reviewer
“They are still advertising a "China Sucks" t-shirt on their website, with pics and all. Very appropriate considering today's state of affairs. I ordered it and a few hours later, I get a E-Mail stating " Unfortunately, we are unable to process part of your order which contains designs that are in conflict with our content guidelines." Why would they advertise and take an order for something they don't want to sell? They were still going to ship the $10 worth of masks for the original $7.95 fee. I told them to forget it. Got the shirt elsewhere too!”
Helpful Report
Posted 6 years ago
Beth
Unverified Reviewer
“Ordered a puzzle a month ago. Its 'still being made'. Not even dispatched yet for delivery (which they say can take 5-8 business days). Appreciate COVID-19 is making things more tricky, but would have appreciated an ETA of time to make the item on the website before buying.”
Helpful Report
Posted 6 years ago
Brenda Parkin
Unverified Reviewer
“I ordered a birthday card for our grandsons birthday which was last Saturday, I thought I had ordered with plenty of time ( 1 week), unfortunately it still has not arrived, I had a notification last Thursday to say ‘great news your order has been produced’.......really, that is no good to me, how disappointing, this is my first and definitely my last time I will use your company.”
Helpful Report
Posted 6 years ago
Jim
Verified Reviewer
“Ordered a 30 piece jigsaw puzzle for child; they sent a 250 piece puzzle instead. When contacted customer service they said sorry - that what I ordered despite sending screenshot of receipt showing 30 piece - offered 20% discount on future order - just like offered to anyone at website. With such poor customer service would never recommend this company to anyone.”
Helpful Report
Posted 6 years ago
D. Sullivan
Unverified Reviewer
“They have a "China Sucks" t-shirt advertised on their website with pics and all. I ordered it along with 10 paper masks. They sent me an email saying they cancelled the shirt due to it not meeting some "standsrds" they have. But, they were still going to ship me $10 worth of masks and charge me the original $7.95 shipping ! I am trying to just cancel the whole order. Just a totally stupid business. They still have the shirt on their website! STAY AWAY!”
Helpful Report
Posted 6 years ago
Anonymous
Verified Reviewer
“Wouldn't Process two Mugs for me because of an image even though this Mug is not for sale. then Takes 7-10 days to send the money back? Ridiculous”
Helpful Report
Posted 6 years ago
Lynn
Verified Reviewer
“I ordered a cruise ship puzzle for my grandson when it arrived it looked nothing like the item on their site it looked liked something you would get in a xmas cracker it was disgusting it cost £25 !!! I wish they could have seen the looked of disappointment on my 7 year old grandson .. but then going by the reviews on their website they seem not to care STAY AWAY FROM THIS COMPANY”
Helpful Report
Posted 6 years ago
Anonymous
Verified Reviewer
“Overly complicated process for… Overly complicated process for customising merchandise. They have issues with their user interface as what you see is not what is sent out, resulting in image being cropped. Customer service were quick to respond, although giving me a future discount that only last 1 day is useless.”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“They're way too strict on their content guidlines. I just wamted to make something unique for myself and not sell it to anybody.”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“Every shirt I designed was given the "not approved" stamp yet they still charged my credit card. Go to Redbubble or TeePublic where your money actually counts for something.”
Helpful Report
Posted 6 years ago
Luke
Verified Reviewer
“Ordered a phone case. It broke within 8 hours of receiving it. My phone fell out of my pocket while I was sitting and broke on a linoleum floor. Total waste of money.”
Helpful Report
Posted 6 years ago
Maria Bailon
Unverified Reviewer
“I love the postcards I received however I only received partial of my order and never heard back after that.This was in October and trying to contact someone about it has been such a headache. I’ve emailed and called still nobody has tried to reach out to me.Terrible customer service.”
Helpful Report
Posted 6 years ago
Gary
Verified Reviewer
“2 weeks after a $40 order for 3 jigsaw puzzles that their site indicated were IN STOCK - THE reason I ordered from them - ONLY one of THREE items were delivered without explanation. Their website indicated that all three items were delivered. When I inquired via chat/email, I was informed that they 'were in the process of being produced". When I buy online, vendors get one chance - if they screw up AND make it good, we're OK. When they screw up, and offer some weak excuse for not delivering as advertised/promised, like two weeks after order that item in stock, "is being produced", that is all they will get from me. All I wanted was what I paid for when I was supposed to get it. That did not happen. It's that simple.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Reviewer
“I ordered a baby onesie and when it arrived, the snaps did not work at all. Once you request a return however, you can't leave a review on the product. That's probably why the ratings were so good.”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“Wanted $20 shipping on $35 order of postcards. Also dangled 20% discount for signing up for their promotions to firstimers not revealing that it didnt apply to bulk discount.”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“1st time I ordered 2 cards, great loved, next time a NIGHTMARE they charged my ACCNT took out of my bank over 500$ worth of stuff cards I NEVER EVER ORDERED..EMAIL WOULD NOT HELP SAID IT WOULD BE 2 DAYS OR SO, AND THERE IS NO WAY TO TALK IN PERSON TO ANYONE! I SAID NO SEND PKG, THEY DID ANYWAY..MAILED BACK, STILL NO $ RETURNED FOR A MONTJ OR SO, TERRIBLE SERVICE, CALLED BANK, THEY GOT MY 500$ + BACK FOR ME, STILL HAVE NOT SENT THE THREE CARDS I DID ORDER MANY MANY MONTHS AGO!! STRESSED MR OUT SO VERY BAD, THIS WAS MY PROPERTY TAX $ THEY WOULD NOT RETURN! NEVER AGAIN SAVE YOURSELF ALOT OF GRIEF, NO ORDER 0 NOTHING!!”
Helpful Report
Posted 6 years ago
Diana
Verified Reviewer
“I order a memorial book and the front and back were beautiful. But the index part was horrible you would think if it looked offline they would if centered it better.”
Helpful Report
Posted 6 years ago
LK
Verified Reviewer
“I ordered 140 customized round stickers for my daughter’s wedding. The stickers look good enough but they are not pre cut, so just be aware that all the sticker shapes they offer you are going to have to cut yourself by hand. They advertised as 1 1/2 round stickers but I just got a 8x11 printed sheet. Also I’m trying to get a refund so I can order from another site and so far they have just offer a store credit refund. Still working on that.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Reviewer
“SAVE YOUR MONEY!!!!!!! The products they feature are NOT what you will receive. Twice I ordered business cards. The first time they were TRASH. The colors were off. The white was brownish yellow like aged paper. It was straight shot. Looked like a elementary class project. The glitter effect was NOT accurate. Trust me, don't use this company. The second time I ordered cards was worse than the first time. The cards were late, they were little squares instead of rectangular business cards meaning they won't fit in anyone wallet. The writing was microscopic and the photo was small, blurry and very dark. The QR code on the back was so tiny. Trust me don't do it. Anyone who wants pics of both trash cards that I received simply let me know and I will send you pics.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Reviewer
“Crappy website and too expensive.”
Helpful Report
Posted 6 years ago
Zazzle is rated 4.6 based on 8,442 reviews
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