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Zazzle Reviews

4.6 Rating 8,185 Reviews
90 %
of reviewers recommend Zazzle
Company Reviews Questions Metrics
4.6
Based on 8,185 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 51%
Accurate And Undamaged Orders
Greater than 84%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
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Phone:

888-892-9953

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Joey
Verified Reviewer
“I like Zazzle, but frustrated they don't offer 6x11 postcards. Customer service Mateusz bluntly said they don't offer, and wouldn't convey request. Many other printing companies can print this size, but Zazzle with their "custom" options can't??? I'll just place my orders through another printer, and cancel my Black status. I think Mateusz was just too lazy to request- had a bad attitude. Dude, you need an adjustment!”
Helpful Report
Posted 6 years ago
Scott
Verified Reviewer
“This was my first and definitely last time dealing with zazzle. I ordered a memorial gift. Everything went through and said it was processed. My credit card was charged only to find out days later that it would not be made. I called customer service only to be told they could not help me but someone would email me at a later time. This has been a horrible experience. DO NOT USE ZAZZLE FOR ANYTHING!”
Helpful Report
Posted 6 years ago
Anonymous
Verified Reviewer
“They don't even deserve 1 star. I ordered a seating chart poster for my wedding and even paid extra to ensure it would arrive on time. It shipped within a reasonable amount of time then NEVER MOVED from some town in NY. I emailed customer support and they avoided my concerns simply saying my order shipped and should be to me by the next day. Well it never came. I called customer support with the same issue and he said he would put it as a code red and get it shipped to me. Well it still never came. I ended up having to scramble to come up with a plan B 2 days before my wedding!!! Never order from this company, they are horrible. I will be bothering them to get my money back until they refund me.”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“Awful experience. Please avoid.”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“Avoid this company. Their delivery claims are false. There is no customer service and the product is disappointing. Particularly irksome is we thought we were dealing with a Canadian company , thus less shipping hassles, but we obviously are not. If I could give negative star ratings I would.”
Helpful Report
Posted 6 years ago
Ron Costello
Unverified Reviewer
“Terrible, terrible company. I ordered a lapel pin that resembled my book that I wanted for a book signing and the canceled the order. Didn’t let me know, didn’t give me a reason. Please avoid the fly by night company.”
Helpful Report
Posted 6 years ago
Sejha
Verified Reviewer
“I sent an order, excited as hell to get something for my husband. It cost about 21 dollars not including shipping. I never received it, and it was taking a hell of a long time to get through the mail so I shot support a question or two and they confirmed that yes, it was indeed on its way. That was two years ago. It never came. I went and talked to support again and they fed me some spiel about how because I ordered through the "American" site as a "canadian" I was not eligible for the mail? That they sent? To my address through USPS? I paid for this and for shipping, so that doesnt make sense bc no other company is like that. They promised me that I would get the shipping cost back and a special discount code to re-order it on the canadian site. I never got EITHER of those things, in fact they havent sent me a single thing. I never got refunded for the original product, I never got refunded for the cost of shipping, I never even got to see the product I ordered and I am absolutely livid. I dont think I can within good conscience ever recommend them.”
Helpful Report
Posted 6 years ago
A. Rivera
Unverified Reviewer
“They cancelled my order just before Christmas and never notified me. Before you order from this company check their Better Business Bureau, BBB, profile. Over 150 complaints from customers of Zazzle. Place your orders elsewhere or be screwed!!”
Helpful Report
Posted 6 years ago
Andrea
Verified Reviewer
“I ordered three personalized ornaments for Christmas. Christmas has now past and I'm still waiting for my order. I contact Zazzle and am told that two of my three orders were cancelled and the other order is on hold. Why wasn't I informed of this sooner? Horrible customer service. Place your orders elsewhere, definitely not with them!”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“if i could do 0 stars i would. my order was placed for EXPRESS shipping which was super expensive. i was never alerted that my order would be canceled AFTER my card got charged. it took me forever to complete the design just for it to become canceled. i guess i could say this was a big scam and a huge waste of time. i wouldn't ever buy from this website again”
Helpful Report
Posted 6 years ago
Anonymous
Verified Reviewer
“I asked a question through the chat function, but received an answer days later from a designer who could not help me because he doesn't work for zazzle. He didn't know how I could contact the customer service and adviced to ask the question on their forum. I was shocked to see what was going on there! So many angry and upset designers at Zazzle, quite disturbing.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Reviewer
“I ordered my custom christmas cards on December 4th. It is now December 19th and I still have not received my order. This is the second time I have used Zazzle and both times I have had issues with them delivering in a timely manner. Very disappointing.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Reviewer
“After waiting 15 days, my snow globe arrived. Instead of replacas of a soccer ball and shoe, a picture of the two is mounted inside the globe. At $50.00, plus shipping and tax, this is a rip-off. A true disappointment, and too late to order another Christmas gift for my grandson.”
Helpful Report
Posted 6 years ago
Megan Henson
Unverified Reviewer
“First off, my business cards were purchased on Dec 6th and didn’t even show up until Dec 19th. My items were shipping from NC to NC, it never should have taken that long! Second off, the cards that I purchased were not the ones I received and I received someone else’s in my mail. So now here I am stuck with a Substitute Teachers business cards and I am a Cosmetologist. This is super bad for business because this is how I market myself and I am highly disappointed. Not to mention, if my cards were to look like these cards... the quality is absolutely terrible. It looks like they are on paper from the 1950’s. And the ink is so dull in color. I will absolutely never order from this company ever again and I hope everyone sees this review so they know what they are getting themselves into. Just stick to Vistaprint or Moo.com. Don’t try to switch it up like I did.”
Helpful Report
Posted 6 years ago
Deborah A Dougherty
Unverified Reviewer
“Item order is to small. Want to return item and exchange for a larger size. Tried calling many may times and sent email. DON'T ANSWER THE PHONES OR RETURN EMAILS!”
Helpful Report
Posted 6 years ago
Les
Verified Reviewer
“Horrible quality. Puzzles ordered photos not centred- small thin puzzle pieces. Would not recommend.”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“I ordered 5 Xmas cards and paid $22+ for expedited shipping. Their website said the order was shipped but there was no record of it with the shipping company. The order was LOST!!! Don't use this company. Their reliability is AWFUL!!!”
Helpful Report
Posted 6 years ago
G
Verified Reviewer
“BEWARE! In Dec 2018, I ordered a few items which I was satisfied with. In Dec 2019, Zazzle charged my credit card $9.95 without consent. They did not send an email or any notice. After being on the phone for exactly 42 minutes they claimed I agreed to a automatic billing for a "Black Membership" at said annual rate. This had to be in very small print in my previous order. In my opinion, no company should be allowed to charged your account without immediate consent. This is textbook ecommerce THEFT! My credit card company understood and reversed the charges. Please be careful!”
Helpful Report
Posted 6 years ago
Nathan
Unverified Reviewer
“They canceled my CHRISTMAS order without letting me know (with no explanation) and didn't bother refunding. I want my money back.”
Helpful Report
Posted 6 years ago
Cindy
Unverified Reviewer
“Subject: Where are my orders? Message: I spent hundreds of dollars on my Mother's 85th B Day party and YOU ruined It No wine labels No napkins No cocktail napkins No banner No stickers!!!! Not only am I in Chico CA right now getting plain, blah napkins.. But YOU ruined the entire color scheme! I want a full refund by Monday. Order ID: 131-00620952-2486553 Product: All FIVE ORDERS...NOT Received:no banner, No wine labels, no cocktail napkins, no stickers, no dinner napkins!”
Helpful Report
Posted 6 years ago
Zazzle is rated 4.6 based on 8,185 reviews
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