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Zazzle Reviews

4.6 Rating 8,442 Reviews
90 %
of reviewers recommend Zazzle
Company Reviews Questions Metrics
4.6
Based on 8,442 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 51%
Accurate And Undamaged Orders
Greater than 84%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Read Zazzle Reviews
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Phone:

888-892-9953

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Adam S
Unverified Reviewer
“Nobody to chat to, nobody answering their phones, no response to email sent 4 days ago... Order is to arrive no later than tomorrow, but the site says it’s still being made. Garbage company.”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“If I could give it 0 stars I would, I ordered a customized mug selected pictures to be on it, the mug came BLACK, yes. BLACK, so you could BARELY see the pictures and the inside of the mug? WHITE. Yep makes sense.. what a waste of time and money, TERRIBLE WILL NEVER RECOMMEND”
Helpful Report
Posted 6 years ago
Ian
Verified Reviewer
“Don't do it, use someone else. I am on my third attempt for them to make a shirt correctly, they fail everytime. They use different shirts, the designs do not come out as you create them and they offer terrible customer service. When they screw up your order (and they will) DO NOT accept a credit. Once you accept a credit you can never get your money back. Always insist on a refund and then reread my first sentence.”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“I can't express how upset I am. I placed my order on 5/1 for a product that supposedly takes 1-2 days to produce (based on their website) and then ships after production. I contacted customer service on 5/7 and they told me yes it's still in 'making' status ( yea thanks I can see that on my order page) and they upgraded my shipping to 2 day at no charge. So now it's 5/11 and it still hasn't shipped! I called again today and they apologized and said they would make my order today and ship today via overnight at no additional charge, and I should have it tomorrow. Well, they've now closed for the day and my order never shipped. Not a good partner to have if you're a business owner because they're not reliable. I'm now losing sales thanks to Zazzle dropping the ball. You can't get a hold of anyone during regular business hours (supposed to be 9am-5pm) because they close early and take 3 business days to respond to emails. Buy at your own risk business owners....you've been warned.”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“WORST Company to deal with. Order a puzzle they billed my CC and it takes 8 weeks to get. After 7 weeks I called on hold for 62 mins. chatted with a rep who couldn't answer the question on when my puzzled that they billed 7 weeks ago was. Ask for a supervisor who also couldn't answer the question. The only thing she could say was HOW BUSY they are.... WOW.... Glad they are busy but when needed answers I expect a supervisor to help...BTW customer service was so non pro-active. Skip this company and move on to a company who care about there customers!!!”
Helpful Report
Posted 6 years ago
Jane Glass
Verified Reviewer
“Cannot reach anyone!!!Sent wrong size iphone case..Gave me a credit which dissapeared from the site within 5 minutes.I have emailed messaged NO response,TERRIBLE COMPANY!!!”
Helpful Report
Posted 6 years ago
Mindy
Unverified Reviewer
“I ordered a few personalized mugs from here. Got two of them. Still waiting on 2 more. Says shipped date 4/20 and it's now 5/5 and says out for destination when I check tracking. I will NEVER order from Zazzle again!! This is ridiculous!!! I understand that we are under hard times, but I would expect honesty!!!!”
Helpful Report
Posted 6 years ago
LAURA RAMSEY
Unverified Reviewer
“Completely disappointed! I absolutely understand that companies selling puzzles are overwhelmed right now, however i ordered a puzzle...not customized mind you...with an estimated shipping date of a month. Understanding the current situation i waited patiently. Delivery was scheduled for tomorrow and my order was still listed as being made. When I called they said it could be another few weeks!! Super annoyed because I've received a minimum of 20 emails asking me to refer my friends but not 1 saying they needed more time to complete my order! I'll never 9rder from here again!”
Helpful Report
Posted 6 years ago
JD
Unverified Reviewer
“Ordered a banner for my son's college graduation and it was due to arrive 4/30. It is now 5/4 and order status still shows making. It's a preprinted banner not a intricate made trophy. Will never order from this company again. Oh and I should get a refund on the expedited fee I paid as well since the product did NOT arrive as stated.”
Helpful Report
Posted 6 years ago
Elaine
Verified Reviewer
“As we were in lockdown & unable to go to the shops I bought a birthday card online from Zazzle. The card eventually arrived....but without an envelope to post it! I contacted customer care immediately & they replied that they would sent me an envelope & that was on the 19th March. I am still waiting for the envelope to arrive & it is now 3rd of May- too late for my friend's birthday. Rubbish service. Won't buy from this site again.”
Helpful Report
Posted 6 years ago
DougZ
Unverified Reviewer
“Will never deal with this company again. I am really disappointed in this company I don’t think I will ever order from them again. First turnover is to long then shipping keeps delaying. First it’s supposed to arrive May 1 then May 2 now it’s May 4th. Now excuse is corona virus. Close the company If you can’t deliver and stop laying. You are wasting our time. Found alternative company to deal with with my future orders.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Reviewer
“I ordered products that were dated to be delivered a few days ago. I then contacted customer support to inquire about the delay with my order after seeing it had not even been manufactured by the delivery date window. I have received no response as to when I can receive my order. I have no idea what is happening with my order, or if I will even ever receive it. I understand there may be COVID-19 related issues with delivery, manufacturing ect., however if that is the case than I should have been notified before placing my order, otherwise I wouldn't have purchased anything from this website. I feel that It's a completely misleading and an abusive consumer practice to not notify customers about possible delays or issues in fulfilling orders, as this is what I based my purchasing decision on. This is a warning to other consumers to please consider my experience with Zazzle before you order anything from this website.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Reviewer
“Waited a month to get 3 puzzles. They are the worst quality...so small (7x7 at the most)!!! They came in one piece...some pieces broke while separating them. I spent $70 for them. Didn’t finish the first one and threw it away. Waste of money.”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“7 attempts to order cards.. each time unable to save.. new hoops to jump thru.. never saved info.,SO ANNOYING !!! Not a user friendly site!!!! Back to Vista Print !!!”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“I wanted to print a tshirt of my custom Always Sunny inspired artwork. They cancelled my order a few days after I had placed it saying that my "order was in breach of their guidelines." There was nothing vulgar or inappropriate about my art. It was literally just new school style Danny Devito with Rum Ham. Really disappointed.”
Helpful Report
Posted 6 years ago
John Rawson
Verified Reviewer
“Zazzle prices are out of sight. I ordered two rolls of wrapping paper at a cost of $49.22 plus shipping of $5.06. I purchased this only because I wanted a special gift for a friend, but I will never purchase from Zazzle again.”
Helpful Report
Posted 6 years ago
Susan
Verified Reviewer
“I purchased McKinlay plaid fabric for a doll that I was having made. The lady who was making the doll said that it was the worst fabric she had tried to work with. It was cotton but she said that it was either very old or very cheap fabric and was actually tearing apart as she tried to work with it. I paid over $30 for a yard of fabric. I filled out their survey but they never responded.”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“Received puzzle and it was missing pieces. Picture didn’t look like it did online. Very disappointing.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Reviewer
“I needed two yard signs for very important one day celebrations. I placed my order with Zazzle and paid $25 for express shipping in order to receive the signs by April 23 or 24. Well, those days have come and gone. Zazzle never reached out to me about this so I reached out to customer service. I was told I could receive a refund of the shipping amount which is nice, however, not helpful in receiving my signage. Customer service said they don’t know when I’ll get my signs. So frustrated. If you really don’t know when you’ll get a product to a customer, please don’t make guarantees at the order stage. I recognize right now things are challenging overall in the world, but when I placed my order, there was no caveat about possibly delayed shipping only a statement that I WOULD receive it April 23 or 24 and now they won’t even give me an expected date. Not sure how you can feel good about this?”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“Currently have an order for a custom puzzle and have been waiting 4 weeks and it still is in the “making” phase with no future date of completion. Despite the current situation which I understand might have some impact..4 weeks and counting is beyond not acceptable..if I had known at time of ordering I would have ordered my puzzle elsewhere”
Helpful Report
Posted 6 years ago
Zazzle is rated 4.6 based on 8,442 reviews
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