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Zazzle Reviews

4.6 Rating 8,442 Reviews
90 %
of reviewers recommend Zazzle
Company Reviews Questions Metrics
4.6
Based on 8,442 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 51%
Accurate And Undamaged Orders
Greater than 84%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Read Zazzle Reviews
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Phone:

888-892-9953

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Anonymous
Verified Reviewer
“I ordered eight face masks on April 18, 2020 - still have not received them. I keep receiving emails saying that Covid 19 is causing delays. However, the masks are from three different vendors. DO NOT order masks from them. They charged my card on April 18th - and still nothing!”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“Placed order 6 weeks ago and have never received the goods. Worked with their customer no service and finally they agreed to refund me what they had charged me for shipping costs. Apparently their solution is to provide nothing and keep my money. I have contacted my credit company and asked for a charge back. Don't do business with them.”
Helpful Report
Posted 6 years ago
Amanda HELMCKEN
Verified Reviewer
“If I could give zero stars I would. I ordered 3 puzzles. One for me, and had two others sent to my mother and my brother. They were charged for customs on top of the ridiculous price of the puzzles. I just started mine today and the quality is absolutely horrible. I tried calling customer service and wasn’t even able to leave a message or hold for a person. They just hung up. Will never order from them again”
Helpful Report
Posted 6 years ago
Still Waiting
Unverified Reviewer
“Same as everyone else. Ordered masks from a Zazzle link on Facebook. Over 25 days later and NO masks. Very disappointed. Would NOT recommend.”
Helpful Report
Posted 6 years ago
C. Thompson
Verified Reviewer
“DO NOT ORDER MASKS - Just like everyone else ordered masks on April 21st and as today May 26th, I still do not have my order. I have emailed several times, no response. They take calls for 3 hours per day and I waited on hold for 28 minutes to get have a recording tell me they were having issues with their phone systems. Take your money and time elsewhere.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Reviewer
“The size of the shirt was way bigger than what was expected, hence the picture I customized for the shirt was so small compared to the shirt. I got it for my friends birthday and she didn't really like it.”
Helpful Report
Posted 6 years ago
Gail
Unverified Reviewer
“I have been waiting for over a month for a face mask. Paid extra to have it delivered sooner. Why offer that option if you can’t fulfill. I have contacted them by email several times and continue to get the same bogus answer. I requested my money back. Pretty sure that will never happen. DO NOT ORDER FROM THIS COMPANY.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Reviewer
“I was excited to see Zazzle offering a wide range of face masks, so I ordered several on April 19. I still have not received my items as of May 25. The tracking number indicates that the package is sitting at my local post office. I think the severe delay in shipping is due to some current issues with the USPS; however, since I still have not received my products that I paid for six weeks ago, I cannot recommend Zazzle to others.”
Helpful Report
Posted 6 years ago
Betty Cornel
Unverified Reviewer
“Ordered 6 weeks ago and haven’t heard a thing on my order. Keep sending me ads to purchase more items. Not a chance. They can’t even fill my last order.”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“Placed an order 6 weeks ago and no update no nothing even though it was under their black membership for 7 days delivery. It is unbelievable.”
Helpful Report
Posted 6 years ago
Tia
Verified Reviewer
“still waiting on an order, been well over a month. i had a few exchanges with the customer service, nothing came of it. no answers as to why it’s taking so long. i would never order from them again. pretty sure this website is a scam.”
Helpful Report
Posted 6 years ago
Wilma Johnson
Verified Reviewer
“I ordered a graduation yard sign for our daughter. It took them over a month for them to tell us it could not be made because of a copywrite law. In that month, it was supposed to be made and shipped 2 weeks earlier. WHY a month? I’m very disappointed and have had the sign made with a different company. Disappointed!”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“Too much disappointment, shouldve just ordered thru vista print, least they respond and ensure happy. 3 weeks and no updates. Last time using this company for anything.”
Helpful Report
Posted 6 years ago
DFW
Verified Reviewer
“Yeah I’ve ordered recently from a lot of t-shirt retailers, and this was definitely by far the most disappointing. From the lack of communication (cancelled part of my order without alerting me), slow shipment, to the extremely odd fitting and uncomfortable shirt, this is definitely someone I am not using again and wouldn’t ever recommend.”
Helpful Report
Posted 6 years ago
GLENNA GILSTRAP
Unverified Reviewer
“I ordered from this site because they were supposed to ship quickly. Like other reviews I've read I still don't have my masks. I ordered 4 on 4/27. My charge cleared immediately but not only have I not received my masks but when I go in to check the progress it now tells my I haven't placed an order. How can I talk to someone?”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“Ordered a custom blanket and received the wrong one, they resent us another one, but had to wait two weeks and got ANOTHER WRONG BLANKET!”
Helpful Report
Posted 6 years ago
Debra
Verified Reviewer
“Twice I ordered something excited to get it and cancel your order without getting back to you why, very unprofessional, will not use again.”
Helpful Report
Posted 6 years ago
CM Barravecchio
Unverified Reviewer
“This place is a scam and a fraud! I placed an order on 4/10 and a charge was made to my credit card, which I received a bill for. I have never heard from them and never received my order. Nobody has ever responded to my e-mails. Criminals and thieves.”
Helpful Report
Posted 6 years ago
Aleesuh
Verified Reviewer
“I RECEIVED SOMEONE ELSES ORDER! I live in Missouri and revived someone’s order form Oregon. I had ordered TWO custom pandemic face masks. And the one mask of the Two, the stitching was all unraveling and terrible quality!!!! I contacted customer service over a week ago. All I received was a generic response. I provided pictures of EVERYTHING. ALSO, the masks took wayyyyy longer than the estimated shipping said it would take. I originally reached out to customer service when I was waiting and waiting for them to arrive for weeks. All I got was some generic email about “Your order will be there in blah blah blah.” Now that I reached out again because I got the wrong order, I still have yet to receive anything about them solving this and giving me a refund. It’s says 2-3 days. 2-3 days my Ass. Even if it was business days, it has been well over the time! I emailed again today. I am so furious. Waste of $20. Don’t even bother with this company. Don’t buy from them, go somewhere else with your money and business.”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“Placed an order on April 21. Check status has not been updated for 2 weeks. Sat on the phone to ask about order and no one answered. DO NOT ORDER FROM THIS COMPANY!”
Helpful Report
Posted 6 years ago
Zazzle is rated 4.6 based on 8,442 reviews
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