Zazzle Reviews

Name: Zazzle
Rating: 4.55

4.6 Rating 7,035 Reviews

89 %

of reviewers recommend Zazzle

Company Reviews

Questions

Metrics

4.6

Based on 7,035 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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888-892-9953

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252

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On May 9, 2020 I placed an order on Zazzle for custom printed fabric. I never received an order confirmation. On their website, when I check the order status, it says that no order was placed. I’ve called the customer service number 3 times in the past week, and the auto message says they can’t take calls due to technical difficulties. I’ve tried to email and there’s a drop down menu that never gets me to sending an email. I’m very disappointed and wonder if this site is legit or if my fabric will actually arrive.”

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Posted 4 years ago

“I placed an order 4/21 and have had zero info sent to me except tons of emails wanting me to buy more. I have tried to log in to find order status but site says my email address is not correct, funny they are sending me emails everyday. Sent message to customer service 3 days ago. Crickets. I guess my only option is to dispute the cc charges. Poor service.”

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Posted 4 years ago

“No way to reach customer service. My masks were due a week ago and still show being made. I can't reach anyone. They don't answer the phone, they don't respond to email. And they've had my $ for a month. Worst customer service EVER”

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Posted 4 years ago

“I am livid!!!!! I ordered a personalized Mother's day plaque customized with photos and my mother did not receive it on Mother's Day. This is ridiculous, I ordered on 5/3/2020 and it is 5/15/2020. The fact that I cannot contact anyone at Zazzle is frustrating. I WILL NEVER ORDER FROM ZAZZLE AGAIN!!!!!!! HORRIBLE CUSTOMER SERVICE!!!!!!!”

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Posted 4 years ago

“Customer service phone lines have been "down" for weeks. Red flag. Cheap products. Red flag. Ripoff "VIP" program. Red flag. I could go on, but this should say enough.”

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Posted 4 years ago

“My order placed on 4/16 for masks is still pending. I have written two emails inquiring, talked to an agent who blew me off even though he promised he would get back to me. Now today, no phone contact is available and no chat. Very, very disappointed in what appears to be a lack of honesty in dealing with customers. I believe they are still taking orders on line, but from other reviews it doesn't seem like they are "delivering" either goods or service.”

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Posted 4 years ago

“Nobody to chat to, nobody answering their phones, no response to email sent 4 days ago... Order is to arrive no later than tomorrow, but the site says it’s still being made. Garbage company.”

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Posted 4 years ago

“If I could give it 0 stars I would, I ordered a customized mug selected pictures to be on it, the mug came BLACK, yes. BLACK, so you could BARELY see the pictures and the inside of the mug? WHITE. Yep makes sense.. what a waste of time and money, TERRIBLE WILL NEVER RECOMMEND”

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Posted 4 years ago

“Don't do it, use someone else. I am on my third attempt for them to make a shirt correctly, they fail everytime. They use different shirts, the designs do not come out as you create them and they offer terrible customer service. When they screw up your order (and they will) DO NOT accept a credit. Once you accept a credit you can never get your money back. Always insist on a refund and then reread my first sentence.”

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Posted 4 years ago

“I can't express how upset I am. I placed my order on 5/1 for a product that supposedly takes 1-2 days to produce (based on their website) and then ships after production. I contacted customer service on 5/7 and they told me yes it's still in 'making' status ( yea thanks I can see that on my order page) and they upgraded my shipping to 2 day at no charge. So now it's 5/11 and it still hasn't shipped! I called again today and they apologized and said they would make my order today and ship today via overnight at no additional charge, and I should have it tomorrow. Well, they've now closed for the day and my order never shipped. Not a good partner to have if you're a business owner because they're not reliable. I'm now losing sales thanks to Zazzle dropping the ball. You can't get a hold of anyone during regular business hours (supposed to be 9am-5pm) because they close early and take 3 business days to respond to emails. Buy at your own risk business owners....you've been warned.”

Helpful Report

Posted 4 years ago

“WORST Company to deal with. Order a puzzle they billed my CC and it takes 8 weeks to get. After 7 weeks I called on hold for 62 mins. chatted with a rep who couldn't answer the question on when my puzzled that they billed 7 weeks ago was. Ask for a supervisor who also couldn't answer the question. The only thing she could say was HOW BUSY they are.... WOW.... Glad they are busy but when needed answers I expect a supervisor to help...BTW customer service was so non pro-active. Skip this company and move on to a company who care about there customers!!!”

Helpful Report

Posted 5 years ago

“Cannot reach anyone!!!Sent wrong size iphone case..Gave me a credit which dissapeared from the site within 5 minutes.I have emailed messaged NO response,TERRIBLE COMPANY!!!”

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Posted 5 years ago

“I ordered a few personalized mugs from here. Got two of them. Still waiting on 2 more. Says shipped date 4/20 and it's now 5/5 and says out for destination when I check tracking. I will NEVER order from Zazzle again!! This is ridiculous!!! I understand that we are under hard times, but I would expect honesty!!!!”

Helpful Report

Posted 5 years ago

“Completely disappointed! I absolutely understand that companies selling puzzles are overwhelmed right now, however i ordered a puzzle...not customized mind you...with an estimated shipping date of a month. Understanding the current situation i waited patiently. Delivery was scheduled for tomorrow and my order was still listed as being made. When I called they said it could be another few weeks!! Super annoyed because I've received a minimum of 20 emails asking me to refer my friends but not 1 saying they needed more time to complete my order! I'll never 9rder from here again!”

Helpful Report

Posted 5 years ago

“Ordered a banner for my son's college graduation and it was due to arrive 4/30. It is now 5/4 and order status still shows making. It's a preprinted banner not a intricate made trophy. Will never order from this company again. Oh and I should get a refund on the expedited fee I paid as well since the product did NOT arrive as stated.”

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Posted 5 years ago

“As we were in lockdown & unable to go to the shops I bought a birthday card online from Zazzle. The card eventually arrived....but without an envelope to post it! I contacted customer care immediately & they replied that they would sent me an envelope & that was on the 19th March. I am still waiting for the envelope to arrive & it is now 3rd of May- too late for my friend's birthday. Rubbish service. Won't buy from this site again.”

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Posted 5 years ago

“Will never deal with this company again. I am really disappointed in this company I don’t think I will ever order from them again. First turnover is to long then shipping keeps delaying. First it’s supposed to arrive May 1 then May 2 now it’s May 4th. Now excuse is corona virus. Close the company If you can’t deliver and stop laying. You are wasting our time. Found alternative company to deal with with my future orders.”

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Posted 5 years ago

“I ordered products that were dated to be delivered a few days ago. I then contacted customer support to inquire about the delay with my order after seeing it had not even been manufactured by the delivery date window. I have received no response as to when I can receive my order. I have no idea what is happening with my order, or if I will even ever receive it. I understand there may be COVID-19 related issues with delivery, manufacturing ect., however if that is the case than I should have been notified before placing my order, otherwise I wouldn't have purchased anything from this website. I feel that It's a completely misleading and an abusive consumer practice to not notify customers about possible delays or issues in fulfilling orders, as this is what I based my purchasing decision on. This is a warning to other consumers to please consider my experience with Zazzle before you order anything from this website.”

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Posted 5 years ago

“Waited a month to get 3 puzzles. They are the worst quality...so small (7x7 at the most)!!! They came in one piece...some pieces broke while separating them. I spent $70 for them. Didn’t finish the first one and threw it away. Waste of money.”

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Posted 5 years ago

“7 attempts to order cards.. each time unable to save.. new hoops to jump thru.. never saved info.,SO ANNOYING !!! Not a user friendly site!!!! Back to Vista Print !!!”

Helpful Report

Posted 5 years ago

Zazzle is rated 4.6 based on 7,035 reviews