Zazzle Reviews

Name: Zazzle
Rating: 4.58

4.6 Rating 8,185 Reviews

90 %

of reviewers recommend Zazzle

Company Reviews

Questions

Metrics

4.6

Based on 8,185 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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888-892-9953

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Zazzle 5 star review on 16th February 2026

Patrice A Beppler

Zazzle 5 star review on 9th October 2025

Anonymous

Zazzle 5 star review on 6th September 2025

Ashley M.

Zazzle 5 star review on 29th August 2025

Haritini Prionas

262

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would not order ever again from Zazzle. I ordered 3 face masks on May 5th. They have not been delivered and it is June 11th today. They say they are making them, but other companies are making the same masks, and you get them in a week. By the time I get them, I will not need them.”

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Posted 5 years ago

“Horrible customer service. Charged my account have not received my stuff. Refused requests for updates. Do not order from these people.”

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Posted 5 years ago

“I ordered 3 personalized surgical masks. The first 2 arrived and were correct the third came later. It was not mask I ordered in fact it had another persons name and was a different design. Trying to resolve this is impossible when you call a recording tells you they are having technical problems for days? My email is unanswered. Stay away Sam.”

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Posted 5 years ago

“Zazzle is the worst. If I could give it zero stars I would. One small item as yet not received. Was told shipped on 5/29. Now it’s 6/10 and still no package. 12 days and still not here. Zazzle get your shipping act together! Not ordering from them again. They stink!”

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Posted 5 years ago

“This company took my money on April 28th and still has not shipped my order and it is June 10th. Originally my delivery date was June 2nd which I agreed to when I paid for the item. They keep responding with the same scripted response that they're sorry but can't even give me an ETA. I would not recommend this company. I think it's a scam. I have made complaints with consumer agencies also.”

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Posted 5 years ago

“There is no customer service!! Also no delivery of items ordered and paid for. Do not use this company!!!”

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Posted 5 years ago

“Really bad customer service, they respond 5 days later while your order is on hold”

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Posted 5 years ago

“I ordered two masks on April 20th, original estimated delivery date was May19th. Then after that date passed I contacted them and was told due to increased volume shipping was delayed, ok fine that's understandable but a week later I was notified it was a manufacturing issue that was holding up my order. I was told my order was finally shipped last week and today got a notification that it had been delivered to my mailbox, but it's has not. So now I have no maks, I'm out the money and time I wasted waiting on them and was repeatedly mislead about the status of my order. I really wish I could give 0 stars, this company is a rip off”

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Posted 5 years ago

“THE WORST. Didn’t get my order, Stole my money . Phones are not operating, can’t get ahold of anyone. Email response 6 days later and it does t even make sense and looks pre generated . Still don’t have my wedding invites. FRAUD”

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Posted 5 years ago

“Ordered on April 26 th , paid extra for faster shipping , ( May 21 /May 29 th) , it’s now June 8 th , and I haven’t received my order ! They charged me right away , but no product ! Received several canned email apologizing for the delay ! Just stay away from that company !”

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Posted 5 years ago

“I ordered 2 masks April 21st for my Grandson, never got em, it's June 7th. I received an email almost 2 weeks ago and they said they were going to be shipped 5 to 7 days. Ugh. So frustrating.”

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Posted 5 years ago

“Insider here: Zazzle is notorious for delivering orders extermely late during holiday seasons(in these case GLOBAL PANDEMIC) ie, Christmas, Mother's/Father's Day. Once they take your money the clock STOPS ticking regarding when you will receive your order and becomes "IF" you will receive your order. As far as customer service, they just turn off phones and redirect to recordings. It's unfortunate they choose to profit from this crisis and take the same approach with people's health/safety as they do with late Christmas cards. Regardless, they still have your money and you have no product. They have extremely poor(being generous) manufacturing planning. Marketing is never aligned with manufacturing at the cost of on time delivery to the customer. I believe their selling point was 24hr turn-around. Last point a friend purchased masks and had the same experience. Mask order came a month after ordering and had a very visible unsightly white box around image. Overly priced as well. Good luck all, be safe and don't count on Zazzle.”

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Posted 5 years ago

“I ordered masks back in April. Have not heard from or seen them. I want a full refund since I already got masks.”

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Posted 5 years ago

“I ordered face masks on 3/14/20. Status is still at "making". Its 6/5/20. Emailed company yesterday. Very dissatisfied.”

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Posted 5 years ago

“I will never shop with them I ordered over a month and only got half my order I been constantly trying to contact but have received no response”

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Posted 5 years ago

“I ordered 2 items they claim 1 shipped on 5/19 and I still don't have. the other item I ordered was to arrive 6/3 - 6/9, but it hasn't shipped. Have tried to contact them by phone and email for over a week and no response and they don't answer the phone. Chat is not available.”

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Posted 5 years ago

“I ordered several masks on April 18, it is now June 3rd and I am still waiting for them. I will not be shopping with them again. I told them if I don't receive them by 6-8-20, I will expect a full refund. I guess I will see how that goes.”

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Posted 5 years ago

“I placed an order on 4/12 for masks. Said they would deliver in 2 weeks. The sent another email stating. Delay up to 2 more weeks. Today is 6/3 still no masks and no response to several emails requesting updates. I will be calling my credit card company to file a complaint in the am. I want to make sure the charge didn’t process when they went into making over 6 weeks ago! Scammers”

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Posted 5 years ago

“One of the items I ordered and paid for was missing when I received the package. You cannot reach anyone at the phone number listed, the chat button on the website does not work, multiple emails have gone unanswered, I only ask for the item I paid for. Do not waste your money or time with this unreputable company!”

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Posted 5 years ago

“I ordered masks from Zazzle because it was a company that I had heard of before (friends had ordered invitations and were satisfied customers). What a joke. I ordered masks on April 24 and the estimated delivery date was between May 22-June 2. We’ll, they never arrived. Do not order from this company. They are taking advantage of the Covid-19 situation to scam customers!”

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Posted 5 years ago

Zazzle is rated 4.6 based on 8,185 reviews