Login
Start Free Trial Are you a business? Click Here

Zazzle Reviews

4.6 Rating 7,715 Reviews
89 %
of reviewers recommend Zazzle
Company Reviews Questions Metrics
4.6
Based on 7,715 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 51%
Accurate And Undamaged Orders
Greater than 84%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Read Zazzle Reviews
Visit Website

Phone:

888-892-9953

Write Your review

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Patrick
Verified Reviewer
“When I say the worst, I mean the absolute WORST. If I could give zero stars, I would. Placed my order for masks on April 18th and it is now June 13th and still no masks!!! They are quick to put your order in "making" status, because at that point, you can't cancel the order. You can call the customer service help line, but that is nothing more than an exercise in futility, because no one every answers. And don't believe their estimated delivery times, as they are deeply embellished. All of these negative reviews don't lie...Save yourself the aggravation and stay far, far away.”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“I placed my order 3 month ago and I still have not received it!! I was on hold today for 3 hours and NO ONE ever answers!!”
Helpful Report
Posted 5 years ago
Anonymous
Verified Reviewer
“I WAS ON HOLD FOR 3 HOURS AND NO EVER ANSWERED THE PHONE!!!! I PLACED MY ORDER 3 MONTHS AGO AND STILL NO MASKS!!!”
Helpful Report
Posted 5 years ago
Tara
Unverified Reviewer
“They don't answer the phone and the products are garbage quality.”
Helpful Report
Posted 5 years ago
Cynthia G.
Verified Reviewer
“I have a small business. I ordered a special order fabric In order to make a special order for a customer who needed this by June 19th. The order was supposedly shipped on May 31. It is the evening of June 11th and I have yet to receive. I am getting nothing but run around. They do not state accurate shipping times. If they had I either would not have ordered from them or I would have paid for expedited shipping. I will not order from them again in the future.”
Helpful Report
Posted 5 years ago
Rhonda W.
Verified Reviewer
“I bought two personalized flags for my son's 8th grade graduation. The delivery took longer than promised and came just 2 days before I needed it. One of the plastic stops on the flag was warped and I was told a new one would be sent out. It did not come by the graduation so I put tape on the warped one. Ironically, it was the non-warped one that allowed the flag fly off in the street. I had just gotten off the freeway so I guess it was lucky that I didn't lose it on the freeway. I will not buy another personalized flag and would not recommend that anyone buy one from you.”
Helpful Report
Posted 5 years ago
Henrietta
Unverified Reviewer
“5 minutes after I ordered I asked to switch to a different pattern They never answer the phone or email until it shipped and said sorry too late THEY WERE TOO LATE THE PRODUCT WAS VERY POOR QUALITY. TOO Don’t order from them horrible”
Helpful Report
Posted 5 years ago
Anonymous
Verified Reviewer
“ZERO STARS!!!!! I have called for days with no one answering. I have emailed them 3 times!!! I have messaged them On Facebook and Instagram! What the hell is going on?!?!?”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“I would not order ever again from Zazzle. I ordered 3 face masks on May 5th. They have not been delivered and it is June 11th today. They say they are making them, but other companies are making the same masks, and you get them in a week. By the time I get them, I will not need them.”
Helpful Report
Posted 5 years ago
X
Verified Reviewer
“Horrible customer service. Charged my account have not received my stuff. Refused requests for updates. Do not order from these people.”
Helpful Report
Posted 5 years ago
Sam
Unverified Reviewer
“I ordered 3 personalized surgical masks. The first 2 arrived and were correct the third came later. It was not mask I ordered in fact it had another persons name and was a different design. Trying to resolve this is impossible when you call a recording tells you they are having technical problems for days? My email is unanswered. Stay away Sam.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Reviewer
“Zazzle is the worst. If I could give it zero stars I would. One small item as yet not received. Was told shipped on 5/29. Now it’s 6/10 and still no package. 12 days and still not here. Zazzle get your shipping act together! Not ordering from them again. They stink!”
Helpful Report
Posted 5 years ago
Angela F
Verified Reviewer
“This company took my money on April 28th and still has not shipped my order and it is June 10th. Originally my delivery date was June 2nd which I agreed to when I paid for the item. They keep responding with the same scripted response that they're sorry but can't even give me an ETA. I would not recommend this company. I think it's a scam. I have made complaints with consumer agencies also.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Reviewer
“There is no customer service!! Also no delivery of items ordered and paid for. Do not use this company!!!”
Helpful Report
Posted 5 years ago
Anonymous
Verified Reviewer
“Really bad customer service, they respond 5 days later while your order is on hold”
Helpful Report
Posted 5 years ago
Anonymous
Verified Reviewer
“I ordered two masks on April 20th, original estimated delivery date was May19th. Then after that date passed I contacted them and was told due to increased volume shipping was delayed, ok fine that's understandable but a week later I was notified it was a manufacturing issue that was holding up my order. I was told my order was finally shipped last week and today got a notification that it had been delivered to my mailbox, but it's has not. So now I have no maks, I'm out the money and time I wasted waiting on them and was repeatedly mislead about the status of my order. I really wish I could give 0 stars, this company is a rip off”
Helpful Report
Posted 5 years ago
Jess
Unverified Reviewer
“THE WORST. Didn’t get my order, Stole my money . Phones are not operating, can’t get ahold of anyone. Email response 6 days later and it does t even make sense and looks pre generated . Still don’t have my wedding invites. FRAUD”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“Ordered on April 26 th , paid extra for faster shipping , ( May 21 /May 29 th) , it’s now June 8 th , and I haven’t received my order ! They charged me right away , but no product ! Received several canned email apologizing for the delay ! Just stay away from that company !”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“I ordered 2 masks April 21st for my Grandson, never got em, it's June 7th. I received an email almost 2 weeks ago and they said they were going to be shipped 5 to 7 days. Ugh. So frustrating.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Reviewer
“Insider here: Zazzle is notorious for delivering orders extermely late during holiday seasons(in these case GLOBAL PANDEMIC) ie, Christmas, Mother's/Father's Day. Once they take your money the clock STOPS ticking regarding when you will receive your order and becomes "IF" you will receive your order. As far as customer service, they just turn off phones and redirect to recordings. It's unfortunate they choose to profit from this crisis and take the same approach with people's health/safety as they do with late Christmas cards. Regardless, they still have your money and you have no product. They have extremely poor(being generous) manufacturing planning. Marketing is never aligned with manufacturing at the cost of on time delivery to the customer. I believe their selling point was 24hr turn-around. Last point a friend purchased masks and had the same experience. Mask order came a month after ordering and had a very visible unsightly white box around image. Overly priced as well. Good luck all, be safe and don't count on Zazzle.”
Helpful Report
Posted 5 years ago
Zazzle is rated 4.6 based on 7,715 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request