Zazzle Reviews

Name: Zazzle
Rating: 4.58

4.6 Rating 8,185 Reviews

90 %

of reviewers recommend Zazzle

Company Reviews

Questions

Metrics

4.6

Based on 8,185 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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888-892-9953

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Zazzle 5 star review on 16th February 2026

Patrice A Beppler

Zazzle 5 star review on 9th October 2025

Anonymous

Zazzle 5 star review on 6th September 2025

Ashley M.

Zazzle 5 star review on 29th August 2025

Haritini Prionas

262

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered face masks on April 14 and still have not received them as of June 24th! Unacceptable!!”

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Posted 5 years ago

“Rubbish product. Really, you ought to be ashamed!!! Quality is non-existent. A tray - acrylic - which I knew it was, adorned with a piece of paper that would have been trashed with the first wash... Avoid, avoid, avoid, is my advice!!!”

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Posted 5 years ago

“The masks took 52 days to arrive, were made of polyester unlike cdc’s recommendation for cotton, the elastic ear bands were too small and therefore too tight, and the quality of sewing was substandard on every one (9) of them. And they are not returnable. Communication with company has been unsatisfactory and unproductive. A major mistake to have bought them.”

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Posted 5 years ago

“Ordered face masks on May 8th. It is now June 24th and still no delivery ? And no information on when and if it will be delivered !”

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Posted 5 years ago

“One star is too generous but there was nothing else to choose from. I placed an order for masks on 4/17/2020. It is now 6/24/2020 and I still don't have my order. I have contacted them several times but still don't have my order. I do not believe they will ever ship my order. I would not recommend zazzle to anyone.”

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Posted 5 years ago

“Ordered my 3 face masks on April 23rd, they charged my card then put it in the “making” stage. They’ve been making these 3 masks for exactly 2 months now. I’ve sent emails to the customer service who sent me an email telling me to be patient, that was on 06/04. I emailed them twice to cancel since it’s clear I may never get them. I will be disputing this charge with my credit card company since I have still not received a response to my 2 cancellation requests. Do NOT order from zazzle!!!!”

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Posted 5 years ago

“Horrible customer service, never answer phone or emails. Sent me wrong items. Ordered baby shower invites got graduation invites.... now will be too late to send them. Never deal with this company”

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Posted 5 years ago

“Great selection. I'm sure it is a good product. I will never know I ordered April 23 still haven't received them. I have cancelled my order.”

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Posted 5 years ago

“Sister and I both ordered masks on 4/18. She ordered 3; I ordered 10. She finally received her email that the items were shipped last week (June 12th) and they arrived within 5 days later. I have not recieved a "shipped" email nor has my status changed since they went into production in late April.”

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Posted 5 years ago

“I ordered face mask for my family on May 8th, 2020. It is June 21st and we have not received one mask yet. What angers me the most is their website is still taking orders for masks and saying that they will be delivered in 10 to 14 days. How can they say that they will deliver new orders when they can not get the previous orders filled out.”

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Posted 5 years ago

“I ordered 1 mask in early May and still have not received it. But they have taken the money from my Account. The delivery date was supposed to be June 8th, then June 16th, then they said they couldn’t give me a date. I’d like to just get my money back, but you can’t get through to them. Hopefully they resolve these issues, and they are not Really as shady as they are starting to look...”

Helpful Report

Posted 5 years ago

“I ordered a Biden Face mask on May 14 and Zazzle charged my credit card account on May 15. I never received the mask, even though my Zazzle account indicated that the mask had been shipped. When I wrote to the company, I received a form letter in return indicating they would contact me in 3-5 business days. Never heard a word. TOTAL RIPOFF! BE CAREFUL WITH ZAZZLE!”

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Posted 5 years ago

“Peeps pls trust all the 1 star review here, stop buying from Zazzle! Ordered my masks early May and it has been more than a month I hv yet to receive anything! Emailed their customer service and get crappy standard copy and paste reply!”

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Posted 5 years ago

“On April 27th I ordered 2 face masks. To date I have not received either one. Please be smart unfortunately not like me and DO NOT ORDER FRON ZAZZLE!”

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Posted 5 years ago

“I ordered 2 items on May 5th, paid to have them overnighted. Did not get either one overnight, asked for a refund for the over night, never got it, and never got the 2nd order, it is June 20th.”

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Posted 5 years ago

“Wish I had read reviews before I placed my order. Ordered two masks as a gift for my niece who is a nurse. Was told outside delivery date would be 6/15. Status shows it is “in production.” Emailed company & received worthless response, blaming high volume of orders, with no offer of a date when delivery might be expected. They’ve got my money, though. Not sure where this company is based by the Attorney General of the state where they are based might want to investigate these guys for fraud.”

Helpful Report

Posted 5 years ago

“I ordered a Fathers Day gift on 6/5 I left town on 6/19 ( wanted to take it with me) did not get it. It was made in America, not Shipped from overseas. That was my first and last order from Zazzle”

Helpful Report

Posted 5 years ago

“Approaching 60 days and the items have not shipped. The company will not even provide an estimated ship date. I will allow a full 60 days and then will have to work to decide how to proceed.”

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Posted 5 years ago

“Ordered 2 items, only mug was in box, no tshirt. Hung up after waiting 20 mins on hold, have sent 3 emails with no response as to where my tshirt is. The last few months, not only from Zazzle, but other online orders I've place don't even deserve one star.”

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Posted 5 years ago

“I ordered face masks with my company logo on it. The masks were delivered to me a month later and they came out blurry. I requested a refund but they refused to give me a refund saying that my original image was blurry, not true because I used the exact same image for t-shirts that came out fine.”

Helpful Report

Posted 5 years ago

Zazzle is rated 4.6 based on 8,185 reviews