“Bad Experience with AddCar, Car Rental Company in Podgorica Airport -
For our visit in Montenegro on July 2023 we ordered in advance, through Discovercars, a van from AddCar/Podgorica airport-car rental company. This company has no office or any kind of counter in the airport and we had to go around the place and ask people looking for its representatives who appeared at last. To prevent any payments in case of an accident we payed additional sum for full insurance/full coverage. The representatives explained that in case of an accident we have to involve the police, but if the damage to the car is minor we can skip the police.
During our visit the car got too close to a fence and had minor scratches on one of its sides. As we estimated it a minor damage, we didn't involve the police.
At the end of our visit we return the van to a driver of the company in Tivat air port. We show him the scratches and he sent a picture of it to the company's representatives who decided that we have to pay 500 Euro as we didn't call the police. We were told that we can avoid the payment if we invite the police even now, but it will take the police an hour and a half to get there. This was irrelevant as our flight was about to take off and we paid the sum although we had full coverage. Our demand to get back the money we paid for full coverage was refused.
Please, take it in consideration when renting a car in Podgorica airport from this company.
Date of experience: July 29, 2023”
“Zero stars is the only score they get from me, but this is unfortunately not possible. This isn’t a car rental company, but a pure scam. I could only pick up the car if I paid an extra insurance of 499,- euro for 11 days!! So I refused, but lost a day of my holiday arguing there and get an other car. The financial consequences I have to see if I can get my deposit back, but I fear they won’t pay this back.”
“Absolute scammers. They change paperwork on their iPad after you sign it, charge 400euro for 2cm general wear and tear paint chip, told us we didn’t need to buy a toll sticker because the car already had one and said we could drive anywhere without worry as long as it was in Austria except we arrived home from our holiday with a bill for a toll, when we questioned them based on what they told us in person they said that some roads are included in the toll sticker and sent us a map of those areas?? After we drove the car, no when we picked up the car? Customer service response is also disgusting, they don’t address anything you have said in your email, they respond with nonsense and talk to you like you’re dumb. I hope that this review and all the negative ones before mine are enough to keep you away from this garbage rip off company”
“Dont get fooled by lower rates as compared to their competitors - there is no such thing as a free lunch!
This company is using the lower rates to attract their victims and then charge them for damages.
I was given very much damaged car and took a lot of photos. I took the car and went straight to the highway. One hour later on i got an indicator for а flat tire - stopped at a gas station and although all 4 tires looked ok, i pumped all 4. Indicator was ok after this. Arrived at destination and was about to take off when it was already dark and noticed the right headlight was not working at all. Replaced the light at my own cost at the first gas station! The car rental did not reimburse this expense at all!
Next day - same experience with the tire, after driving for a while indicator on, again gas station pumping, indicator ok. Then the next day again the same story until i get fed up and asked someone at the gas station to change my tire with the spare one.
When i returned the car i shared my experience with the employee. They checked the car and then found a small dot/crack on the front-shield saying this is new damage, i verified my photos taken during check in and saw spot in the same location. The employee said they will verify this later, released my deposit and brought me out. Next day my credit card got suddenly charged and i requested explanation. I was responded 1 day later with a bill for the presumed damage disregarding the evidence from my photos.
I was lucky not to trust the company good will and luckily purchased a full insurance while booking the car through a third-party website. The insurance will return my loss but i feel it is my duty to share my negative experience with both technical condition of the vehicles they are offering + my experience with the damage claim.
The seemingly cheaper price is deceitful - these people are feeding on insurance money. Hopefully with more reviews and more awareness less people will become victims of such criminal business model.”
“I would not recommend this company to anyone. My experience with them has been incredibly frustrating. They charged $1,000 euros to my credit card without my authorization and have yet to return my deposit, which was supposed to be refunded over a month ago. Despite multiple attempts to contact them, I have not received any response or indication that they are addressing the issue. This lack of transparency and accountability is unacceptable for any business.”
“Son ladrones, engañan a la gente, no son los coches que aparecen en los anuncios, siempre quieren cobrar más.
Ce sont des voleurs, ils trompent les gens, ce ne sont pas les voitures qui apparaissent dans les publicités, ils veulent toujours faire payer plus.
They are thieves, they cheat people, they are not the cars that appear in the advertisements, they always want to charge more.”
“I should have checked this site before making a booking with addcarrentals. They commited fraud on me as described by other users here. STAY AWAY FROM THEM, THEY ARE THIEVES!”
“THIEVES
I hired a car through AddCar in Marrakesh.
I purchased the insurance when I booked the car which covered me for everything.
When I picked up the car they told me I need to pay €1000 euro deposit because I didn’t book insurance. They tried talking me into getting extra insurance with them which was bulls**t. Then when I returned the car they tried telling me I had damaged it because of some tiny scratches which were there when I hired it!!! They then asked for my card to process the refund of my deposit and instead of doing that they took the full deposit amount from my card!! He lied to my face and then denied doing it. Thieving scumbags this company are. Don’t use them. Exploit them. Close this company.”
“The worst experience of our lives. I would not recommend ADDCAR company to my worst enemy. They lured me into buying second insurance policy in addition to what I had already paid for, they failed to explain that damages don't count, only for collisions. This extra obviously fake "policy" was 105 eur, explaining to me It is the only chance and I was liable up to 500 eur in damages.
When returning the car, they pointed out to an invisible scratch on the front plastic bumper. I was schocked to find out they implied I caused it, when I am sure I did not. And for this bumper anomaly which didnt even look like a scratch but more of a print caused by machines cutting the plastic in factory, they charged me 350 EUR!!!!
So to sum up, after paying online advance of 70 eur, adding 205 eur renting fee (which already included full insurance!), 105 eur for extra insurance, and the 350 eur for the 'scratch', the rental for 6 days cost me around 720 eur!!! That's for a crossover car, not a luxury model, which is what would have cost me if I rented a 100k car...They should go to jail for this and lose licence permanently!”
“Terrible. Booked 24h in advance and then tell me on arrival they are fully booked and denied me a refund. Terrible horrible experience. Rather walk then work with them again!”
“People , DO NOT RENT A CAR HERE AT ADDCAR. They will rip you off.
My plane was delayed in Miami just one hour and ADDCAR refused to help me. I lost my car and my entire money, $350. Thats how the earn their money, by scamming people.”
“Very bed company. Sarajevo in Bosnia office is so bed and arrogant that you can believe.
They will have you pay insurance you don't need, they will not return you deposit.
So budem line if you can avoid do it”
“Hired car from AddCar in Marrakech from 12-17 Feb 2023 via RyanAir portal. Everything wrong & fraudulent with this vendor - collected the from the airport on Feb 12th - the agent was pushy and arrogant and forced me to buy their own insurance product costing an additional £80. He mentioned that the insurance bought from RyanAir is 'no good' in Morocco. Also, their insurance covers all additional costs with no excesses. Going by the general notion of driving in Morocco can be an 'armed combat' and traveling with a kid, I couldn't take a chance and paid for the extra insurance policy - when asked for paperwork, he just wrote down his phone number on a piece of paper. The car itself was filled with dirt and they didn't even bother to wash it before giving it to a new customer. I paid for a sat nav and all they offer d me was a 'derelict' mobile phone with 1% charge with Google maps installed in it. The first thing I did after collecting the car was to take it to the nearest car wash. Now, moving on, on Feb 14th, I was in Rabat with my family when suddenly the tyre exploded in the middle of the city. I called up the number (that was written on a piece of paper) and to my terror he just couldn't understand English. I asked a local person to interpret and as understood I was asked to replace the tyre with a spare that was in the boot - no other support offered. I had no choice but replaced the tyre myself, then drove to a local tyre store to ensure that the rest of the tyres are in driving condition ( as I was 350 Kms away from Marrakech) and then drive back. Now on the day of return (Feb 17th) I met that guy at the airport, told him of the ordeal I had in Rabat... He said that there will be no charges and all will be covered under the additional insurance that I purchased. There was no apology from him. Come Feb 22nd ( back in the UK), I see that there has been an additional transaction of £418 from addcar. Till date, I have been trying to reach their number but there has been no response. I know it's gone be a long and most likely a futile exercise. Lesson Learnt - do not hire a car in Morocco from a local vendor like AddCar. - Avis, Budget, etc. are way more reliable & professional.”
“The office opened 30 minutes late for drop-off and the customer service was extremely poor. The staff showed no urgency to help us or get the airport shuttle bus started, we almost missed our flight as a result. After contacting the CEO to report this experience he was full of excuses and didn’t even acknowledge mistakes made by his staff. Will
Never use this company again.”
“It is very incorrect company. They didn’t accept the insurance I had made through Rentalcars and forced me to make another one for €120 (I paid €60 for the car rent and €50 for the full insurance) to reduce the deposit from €1000 to €500.
II don’t recommend them if you can get another one.”
