American Candy Co Reviews

Name: American Candy Co
Address: 179A Oxford Road, Reading, Reading
Rating: 2.52

2.5 Rating 548 Reviews

32 %

of reviewers recommend American Candy Co

Company Reviews

Questions

Metrics

2.5

Based on 548 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5

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Phone:

Email:

support@americancandyco.co.uk

Location:

179A Oxford Road,
Reading
Reading
RG1 7UZ

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American Candy Co 1 star review on 31st May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service from start to finish. Great communication and really happy with the items. Keep up the good work!”

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Posted 1 year ago

Thank you for your review.

Posted 1 year ago

“Had some issues with tracking info and delivery but all is resolved”

Helpful Report

Posted 1 year ago

Hello Zak, Thank you for your review. You can track your order on the Royal Mail website using tracking number GG630223351GB. Kind regards Customer support

Posted 1 year ago

“Easy to order and good delivery time”

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Posted 1 year ago

Thank you for your review.

Posted 1 year ago

“Good products and fast delivery. Can’t ask for more.”

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Posted 1 year ago

Thank you for your review.

Posted 1 year ago

“Really happy with my order and arrived sooner than expected. One of the only sites that sells Froot Loops marshmallow so couldn’t wait to get my things. They have a phone line which I called for my tracking number and the person of the phone was really helpful. Would definitely order again.”

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Posted 1 year ago

Thank you for your review.

Posted 1 year ago

“Large variety of items all with a good date. A great place for some unknown to me food and beverage items. Delicious and well priced. Great communication also.”

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Posted 1 year ago

Thank you for your review.

Posted 1 year ago

“Sadly a poor rating. Overall the food I DID receive was of good quality however 4 items were missing and I had received an incorrect flavour of crisps which weren’t too nice. Initially I had emailed and received a response with the option of delivery or refund, I opted for delivery. Getting on practically 3 weeks later and having emailed yet again requesting a refund, I have been ignored. Good product, quite poor service sadly.”

Helpful Report

Posted 1 year ago

Hello Brad, Thank you for your review and I'm glad to hear you were happy with the items received. Unfortunately X4 Jiffy Pop were out of stock when your order was picked and we later gave the option to either replace when our new stock arrived or refund. Although we agreed with yourself to resend, due to an oversight on our end this was sadly missed. However, I have looked into the order details and can see a full refund has been issued for these items. Please accept our apologies for any inconvenience caused. Kind regards Customer Support

Posted 1 year ago

“A super product! Grandson loves it!”

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Posted 1 year ago

Thank you for your review.

Posted 1 year ago

“Long delivery time. One bag of my crisps came open but i couldn't get a refund for this as i hadn't taken a photo of it open in box. However, great selection and a reasonable price !”

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Posted 1 year ago

“Products were great first time trying both cap’n crunch and Cinnamon toast crunch, cap’n crunch is now my fav cereal ever! Only issue I have is pricing but can understand import costs etc, would genuinely buy one box a week of it wasn’t for price lol, great service though!”

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Posted 1 year ago

“Good selection of sweets and snacks at really good prices, delivered quickly. Would use again”

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Posted 1 year ago

“Very slow at getting ordered out and you never get next day delivery even when you pay for it. I’m a bit disappointed!”

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Posted 1 year ago

Hello Isabella, Thank you for your review and I'm sorry to hear your next day order did not arrive within the expected time frame. After looking into this I can see your order was delayed on route due to a missed connection but was delivered on the next day. I can see you have ordered with us on numerous occasions since this occurrence so we appreciate your continued custom! If you have any further queries, please don't hesitate to contact us. Kind regards Customer support

Posted 1 year ago

“Wasn’t overly impressed with the content of the mystery box, didn’t think it was value for money. Packaging and presentation non existent. Had far better. Item for a gift”

Helpful Report

Posted 1 year ago

Hello Toni, Thank you for your review. Your feedback is appreciated and we will look to improve the presentation of the mystery box so they are more appropriate for gifts. If you have any queries or concerns, please don't hesitate to contact us. Kind regards Customer Support

Posted 1 year ago

“Ordered almost 2 weeks ago. And order has still not arrived. Emailed to ask where it could be and no response as of yet.”

Helpful Report

Posted 1 year ago

Hello Nicola, Thank you for your review. Your parcel has been delivered by Royal Mail on 13-03-2024 at 18:33PM. You can view proof of delivery on the Royal Mail website using tracking number GG630203547GB. We hope you enjoyed your order! Kind regards Customer support

Posted 1 year ago

“Purchased pop tarts and new Oreo Space dunk from here. Kids loved them!”

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Posted 1 year ago

Hello, Thank you for your review. Kind regards American Candy Co.

Posted 1 year ago

“Good service, received everything and delivery was quick.”

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Posted 1 year ago

Hello Mohammad, Thank you for your review. Kind regards American Candy Co.

Posted 1 year ago

“Very happy with my order. Quick deliver and good items.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. Kind regards American Candy Co.

Posted 1 year ago

“Ordered a bunch of goodies from here and all arrived promptly with no issues. I’ve used a few sites and have found American Candy Co to have the best selection and most reasonable prices. Good quality and long dates, will definitely order again. Thanks!”

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Posted 1 year ago

Hello Bethany, Thank you for your review. Kind regards American Candy Co.

Posted 1 year ago

“Ordered a bag of lifesavers. Came promptly in the post. As tasty as I remember eating the sweets in Canada”

Helpful Report

Posted 1 year ago

Hello Phoebe, Thank you for your review. Kind regards American Candy Co.

Posted 1 year ago

American Candy Co is rated 2.5 based on 548 reviews