American Candy Co Reviews

Name: American Candy Co
Address: 179A Oxford Road, Reading, Reading
Rating: 2.52

2.5 Rating 548 Reviews

32 %

of reviewers recommend American Candy Co

Company Reviews

Questions

Metrics

2.5

Based on 548 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5

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Phone:

Email:

support@americancandyco.co.uk

Location:

179A Oxford Road,
Reading
Reading
RG1 7UZ

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American Candy Co 1 star review on 31st May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One item missing and one wrong item tried calling seven times and email twice and my wife called two times and emailed once with no response and no calls answered. Was try to reach out as was no refund for missing item and try returning the incorrect item and get the correct one. Hopefully my review will get some traction But despite everything was good price and was pretty quick turn around once or if I get a repose my review would change to a four star”

Helpful Report

Posted 1 year ago

“Acceptable order. Just missed the m&m peanuts costing about £21.00. I emailed them lots nothing then I got onto my bank and funny enough they emailed to say your refund is on your way”

Helpful Report

Posted 1 year ago

“The order arrived just in time. So fair play. I would definitely recommend and buy from this store again. Keep up the good work.”

Helpful Report

Posted 1 year ago

“Not a good experience for me. I made an order and they forgot 1 of my items. I then contacted you by email and I still haven’t had a reply which is now nearly 2 weeks on.”

Helpful Report

Posted 1 year ago

“Ordered 2 items for my girlfriends birthday, took over 1 week to arrive to then have one of the items missing, no proper customer service no sorry nothing for selling me something and no having it, got a refund for missing item but still poor service in terms of communication”

Helpful Report

Posted 1 year ago

“Packaged nicely with paper. Very sustainable. Arrived on time. Tasted fresh with best before date being far in the future. Would recommend!”

Helpful Report

Posted 1 year ago

“I ordered a big quantity of chocolates and when they arrived I was shocked to find that they will expire within 3-4 weeks. So I’ve sent several email to the company asking to return them but heated nothing back”

Helpful Report

Posted 1 year ago

“Perfect!!!!!!!!!”

Helpful Report

Posted 1 year ago

“Really good selection available and postage was quicker than expected!”

Helpful Report

Posted 1 year ago

“Not received order and they are not responding to emails for updates”

Helpful Report

Posted 1 year ago

“I have had previous orders that have been successful and have been happy with the products. My latest order has been most frustrating. I placed the order on 7th May. When my parcel arrived on 13th May it had less than half of the ordered products in it and I immediately emailed support. I had to follow up 2 more times before getting a response on 17th May. The response merely asked me how many parcels I received. I replied again with one parcel and what the missing items were. On 20th May I was told the other parcel was lost in transit. This was confusing because I only had one dispatch email with all products on it. I feel like notice that it was coming in two parcels would have been useful since I have to manage my time around receiving deliveries. I was told they were going to get in touch with the warehouse to see if the items I ordered were still available. I had to chase two more times until I got an email on 23rd May to say they only had a couple of items in stock and they could refund the rest. I emailed the same day saying that as the items that are out of stock are the ones I particularly wanted I would like a refund for all my missing items Since then I have followed up asking for the refund on 29th May, 30th May, 6th June & 7th June and have had no response. It's been 5.5 weeks since I placed my order. I still don't have the products I ordered or the refund on the money I paid for them. Very disappointing indeed”

Helpful Report

Posted 1 year ago

“I’m allergic to nuts and 80% of my items were peanut related. Also a few items out of date so not happy in the slightest for a £100 box.”

Helpful Report

Posted 1 year ago

“Shipping was a week late, ( they state it’s next day delivery before 3pm). Missing items that had been left out and didn’t let me know when it was getting picked, I had to email them myself for them to tell me items were left out.”

Helpful Report

Posted 1 year ago

“Great experience from start to finish. Items were dispatched quickly and received in good condition with plenty of date left. Had an issue with 1 item which I contacted the support team about and they offered me a discount to keep it which was appreciated.”

Helpful Report

Posted 1 year ago

Thank you for your review.

Posted 1 year ago

“Good service, items arrived promptly and long dates.”

Helpful Report

Posted 1 year ago

Thank you for your review.

Posted 1 year ago

“Brilliant service from American Candy Co. Called them as I mistakenly chosen standard delivery but needed my order the next day. Even though it was past their 3pm cut off, they managed to get the order dispatched and upgraded to next day delivery free of charge! My son was really happy with the sweets. Would recommend.”

Helpful Report

Posted 1 year ago

Hello Lucy, Thank you for your review and I’m glad to hear your son enjoyed his order! Kind regards Customer Support

Posted 1 year ago

“Excellent service and quick delivery. I order American sweets and drinks regularly and this company has the best range and prices I’ve found. Have never been let down.”

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Posted 1 year ago

Thank you for your review.

Posted 1 year ago

“Thank you for fast and efficient delivery.”

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Posted 1 year ago

Thank you for your review.

Posted 1 year ago

“The service from ordering to delivery is great. I should however mention that the prices of some items are high when u compare a larger box of cereal bought locally in half the cost of a 300g box.”

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Posted 1 year ago

Thank you for your review.

Posted 1 year ago

“I order 4 different mixed bags of hi chew sweets, they cost £4.99 each for what you get they are not worth the money.”

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Posted 1 year ago

Thank you for your review.

Posted 1 year ago

American Candy Co is rated 2.5 based on 548 reviews