AWARD RV SUPERSTORE Reviews

Name: AWARD RV SUPERSTORE
Address: 924 Burwood Hwy, ,, Ferntree Gully
Rating: 4.54

4.5 Rating 1,950 Reviews

88 %

of reviewers recommend AWARD RV SUPERSTORE

Visit Website

Phone:

397535511

Email:

sales@awardrv.com.au

Location:

924 Burwood Hwy, ,
Ferntree Gully
3156

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AWARD RV SUPERSTORE 5 star review on 11th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have only purchased one item so far. A bit disappointed to find that my purchased item was out of stock, with no suggestion of this that I could see on the website. However, the delay was only a couple of weeks and whilst we were forced into purchasing a temporary microwave, the NCE is now installed in our motorhome.”

Helpful Report

Posted 4 years ago

“Very fast postage .. easy to deal with”

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Posted 4 years ago

“Great to deal with. Phone calls are informative. Website is great. Postage is good price. Freight options are good and payment options are varied. Products are good. Will use again.”

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Posted 4 years ago

“As advertised good products”

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Posted 4 years ago

“excellent service and product”

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Posted 4 years ago

“Fans are fantastic what an investment to our caravan”

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Posted 4 years ago

“Great product selection, extremely helpful and friendly advice, good prices. Highly recommend!”

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Posted 4 years ago

“Great range of products and speedy delivery.”

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Posted 4 years ago

“Good fast service but let down by products quality.”

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Posted 4 years ago

“Worst online I have experienced. Order was posted as in stock though most was out of stock when some items were posted with no invoice or paperwork attached. Called store to be advised that they had no idea when stocks would be available. I was patient for another 2 and a bit weeks then sent email to cancel remainder of items not supplied, also called the store the following day to confirm my cancellation to be advise remainder of order was being posted that day. Advised staff person to send out and ignore previous cancellation request. Waited 6 days for delivery to arrive via post (didn"t come). Phoned store an actually was able to be advised by Trish (very nice person, however by this time I was not so nice [apologies to Trish], whom advised that my remainder of order was still sitting with the store and that 4 of the items we still out of stock. You can guess my mood from here on of what I think of Award RV Superstore! I am still awaiting the 2 delivery of my order and have received a credit for the non-supplied items.”

Helpful Report

Posted 4 years ago

Hi Randy, Thank you for taking the time to review our service. We truly value the opinions of our customers and we apologise that we did not meet your expectations on this occasion. Due Covid-19 our suppliers are having stock issues. This has been particularly challenging for our company. Again, I would like to apologise for the inconvenience. Providing our customers with the best possible service has always been our mission. I have attempted to contact you by phone to discuss this further. I also tracked your item it is sitting at the post office and has been there for quite sometime. If you decide to do business with our store. I would love to have the opportunity to speak with you directly, so please ask for me. We hope to see you again in the future and wish you the very best. Thank you, Renee

Posted 4 years ago

“Supply issues caused by Covid-19 did slow down the delivery of some of the things ordered with the delivery now completed as communicated very happy.”

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Posted 4 years ago

“Great discounted price, and prompt delivery. Highly recommend”

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Posted 4 years ago

“Awesome service, from the user friendly website to the express delivery. Thanks Award RV, love what you do!!”

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Posted 4 years ago

“Took a long time to receive product and was advised of its progress once it was sent. Would have liked some update on the progress of product being available. Very happy with product”

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Posted 4 years ago

“Shipped & arrival quickly. Well done.”

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Posted 4 years ago

“All the items arrived very quickly and in great condition. Shopping for the items was very easy .”

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Posted 4 years ago

“The store answered all of my questions and my products arrived when they said they would.”

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Posted 4 years ago

“Excellent service. Order arrived really fast with Australia Post. Highly recommed this company.”

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Posted 4 years ago

“The caravan step description was accurate and priced fairly and arrived within a reasonable time frame (2 weeks) only due to Covid. Thanks, very happy with it.”

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Posted 4 years ago

“Although it took 4 months to receive our sirocco fan when I rang RV to find out about delivery I was told it would not arrive until they had received their next shipment After 3 phone calls and a couple of shipments later we finally received our fan Each phone all was met with a helpful sales person and I understood the situation with receiving stock from overseas”

Helpful Report

Posted 4 years ago

AWARD RV SUPERSTORE is rated 4.5 based on 1,950 reviews