BloomLocal Reviews

Name: BloomLocal
Address: 7, 11 Wimborne Road, Bournemouth,, Bournemouth
Rating: 4.21

4.2 Rating 1,800 Reviews

79 %

of reviewers recommend BloomLocal

Company Reviews

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Phone:

3301 743162

Email:

contact@bloomlocal.co.uk

Location:

7, 11 Wimborne Road,
Bournemouth,
Bournemouth
BH2 6LY

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BloomLocal 5 star review on 23rd June 2023

Andrew

BloomLocal 5 star review on 8th March 2023

Anonymous

BloomLocal 5 star review on 30th December 2022

Bruce

112

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have used the service twice now and have been very happy, they always deliver on time and use good quality florists in the local area.”

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Posted 1 year ago

“Really poor value. See the photos - left one £45 from Bloom Local plus £7.50 delivery. Right hand one £10.00 from local Co-op and a LOT fresher!”

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Posted 1 year ago

I wanted to reach out and personally thank you for taking the time to leave us your feedback regarding your recent purchase. I am truly sorry to hear that the value of the bouquet you received did not meet your expectations. Please know that we take all customer feedback seriously and are committed to making improvements to ensure that we provide high-quality products and services. I have shared your comments with our team, and we are taking immediate action to investigate the matter further and make the necessary adjustments to our offerings.

Posted 1 year ago

“Not what i ordered and delivered to the wrong address”

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Posted 1 year ago

Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your order was not what you had expected and was delivered to the wrong address. We understand how important it is for our customers to receive their orders on time and as expected, and we apologize for falling short of your expectations in this regard. Please know that we take full responsibility for this mistake, and we have taken immediate action to rectify the situation. We are happy to have been able to resolve the issue for you, and we hope that you are now satisfied with the outcome. We appreciate your understanding and patience in this matter, and we value your feedback as it helps us to improve our service. If there is anything else we can do to assist you, please do not hesitate to contact us directly. Thank you again for choosing our service, and we hope to have the opportunity to serve you better in the future. Best regards,

Posted 1 year ago

“Flowers were ordered on the day and delivered on time. Gorgeous arrangement and extremely pleased with the overall quality. Website very easy to use. Great service and would definitely recommend and use again.”

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Posted 1 year ago

“Flowers were beautiful and arrived right on time. Will definitely order again”

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Posted 1 year ago

“Great service and beautiful flowers. They lasted a good while too. I will definitely be using you guys again.”

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Posted 1 year ago

“The delivery was done in good time and the quality of the bouquet was great!”

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Posted 1 year ago

“Flowers delivered on time and as advertised.”

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Posted 1 year ago

“I expected the flowers to be sent with the vase just like the photo. It came to my surprise that they didn’t and we’re sent looking very bad and unpleasant. I am very unsatisfied because it is rather embarrassing.”

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Posted 1 year ago

We would like to extend our sincere apologies for any confusion caused regarding the product photo of your recent purchase. We understand that you expected the vase to be included with the flowers, but please note that it was only used for display purposes. We apologize for any inconvenience or disappointment this may have caused. Furthermore, we are deeply sorry to hear that the flowers arrived in poor condition. We always strive to provide high-quality products and services, and we understand that this fell short of your expectations. We assure you that we take customer satisfaction seriously and would like to make things right for you. Thank you for bringing this to our attention, and we hope to have the opportunity to make this a positive experience for you. Best regards

Posted 1 year ago

“My Oder arrived quickly and was very good value for money, will def use again”

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Posted 1 year ago

“I ordered a bunch of flowers for my mum to be delivered on her birthday, I received a confirmation of order and over the next couple of days thought no more of it. At 08.40 in the morning of my mum’s birthday i was telephoned and informed that my flowers would not be delivered to my mum as there were no florists in the area. What a terrible service you offer especially as i Sure that this would have become evident prior to the day of delivery and I could have made alternate arrangements. Thank you for letting me down so badly and I suppose I will now have to wait to receive my refund too! Not impressed and very obviously i will not be recommending nor returning.”

Helpful Report

Posted 1 year ago

Thank you for bringing this to our attention, and we apologize for the inconvenience and disappointment caused by our service. We understand that your experience was far from satisfactory, and we would like to assure you that this is not the level of service we aim to provide to our valued customers. We are sorry to hear that your order was not fulfilled on your mother's birthday. We can understand how frustrating and disappointing it must have been for you and your mother. Unfortunately, we were unable to find a local florist to fulfill your order on such short notice. However, we acknowledge that this is not an excuse, and we deeply regret the impact this had on your special occasion. We are happy to have made things right for you and offer a full refund. We understand that this is not a replacement for the inconvenience caused, but we hope it can help make amends. Please know that we take your feedback seriously and will take measures to ensure that similar incidents do not happen again in the future. We hope that you will consider giving us another chance to serve you and provide you with the exceptional service we strive for. Thank you again for taking the time to bring this to our attention.

Posted 1 year ago

“Didn’t deliver on time. Claimed they sent and email and didn’t. When I spoke with them they offered a refund or delivery. I asked them to deliver the flowers then again 24 hours later they said they couldn’t. Post that. 5-10 business days for a refund. Shocking. Never again.”

Helpful Report

Posted 1 year ago

We are sorry for the inconvenience and disappointment you experienced with our service. We understand how important it is to receive your order on time, and we apologize for falling short of your expectations. We're glad to hear that we were able to offer you a refund. However, we acknowledge that the delay in processing the refund was unacceptable, and we apologize for any inconvenience caused. Please know that we are taking steps to improve our service and ensure that similar incidents do not occur in the future. We regret that we were unable to fulfill your request for redelivery and apologize for any inconvenience this may have caused. We value your feedback and will use it to improve our service. We hope that you will consider giving us another chance to provide you with a better experience in the future.

Posted 1 year ago

“I ordered flowers on 15th feb to be delivered next day to my Girlfriends work place, the delivery Is between 9 and 6 she finished work at 4 the flowers had not arrived by then, so I drove 15 miles to her workplace and waited till 6/15 no flowers, I rang them next day was told they would be delivered on Friday or 1st thing Monday, I chose Monday 20th feb, I spoke to someone he guaranteed they would be there, 3/30 the flowers ain’t arrived so again I drove to her workplace after getting a email saying they would be there, I sat till 6/15 again no flowers , I made over 50 calls but phone one past 9/15 goes to answer machine all day, i managed to get through 1st thing on 21st feb sorry sir we will investigate to see what’s gone wrong, I asked for my money back they said they would get back to me, so here’s todays review and u will put one up everyday letting u all know if I get my money back won’t recommend or use Bloomlocal again, thanks for reading have nice day”

Helpful Report

Posted 1 year ago

We apologize for the inconvenience caused and the negative experience you had with our service. We understand how important it is to receive your order on time, especially when it comes to special occasions. We can imagine the disappointment and frustration you must have felt when the flowers didn't arrive as expected. We have issued a full refund for your order, and we hope this has been processed to your satisfaction. We acknowledge that this does not make up for the inconvenience caused, and we deeply regret the impact this had on your special occasion. Please know that we take your feedback seriously and are taking measures to ensure that similar incidents do not occur in the future. We hope that you will consider giving us another chance to provide you with the exceptional service we strive for. Thank you again for taking the time to bring this to our attention.

Posted 1 year ago

“Order was placed with positive confirmation it would be delivered from 9 am to 6 pm the follow day. The order was never delivered. I have contacted the support multiple times over the day following the failed delivery. I have received no response. No explanation for the failure to deliver my order or refund my charges. At the very least a refund should have been offered. I will no longer work with Bloomlocal for anymore purchases.”

Helpful Report

Posted 1 year ago

We are sorry to hear that your recent experience with our service did not meet your expectations. We understand how frustrating it can be to have an order not delivered as promised and we apologize for any inconvenience caused. We are currently investigating the issue and taking steps to ensure that such incidents do not occur in the future. We have issued a refund for your order and hope that this has been processed to your satisfaction. We take your feedback seriously and appreciate you bringing this to our attention. Please know that we are committed to providing the best possible service and will continue to work towards improving our processes. Thank you for giving us the opportunity to make this right for you.

Posted 1 year ago

“***** I am very pleased with the service and will be my first choice when sending flowers. The flowers are beautiful and delivery is fast.”

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Posted 1 year ago

“Delivered to the next door, flowers had a slight browning to them. Didn’t last long at all, really disappointed due to this is my second order and my first one was brilliant.”

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Posted 1 year ago

Hello and thank you for sharing your feedback today. I'm very sorry to hear that this happened to you and there seems to have been a problem with the flowers quality. I would like to reach out to you privately and ensure that your trust is restored and work out a solution together.

Posted 1 year ago

“Good service and a great product.”

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Posted 1 year ago

“Lovely seasonal flowers. Easy to deal with. Great service”

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Posted 1 year ago

“The flowers didn't look fresh flowers they only lasted 4 days and for £55 I'm not happy with this purchase poor selection of flowers didn't looking nothing from your site.”

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Posted 1 year ago

Hello, and thank you for sharing your feedback. I shall be contacting you privately to discuss your order and the quality of the product received. Our sincere apologies for this and I hope to be able to rectify the situation together.

Posted 1 year ago

“It’s a minefield trying to get anything done with this shoddy company, they obviously don’t want to make money, I’ll go elsewhere to get a more professional attitude”

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Posted 1 year ago

Hello and thank you for sharing your feedback today, after being a repeat customer and ordering multiple times, I'm sorry you feel this way. I will be reaching out to you privately and hope to be able to restore your faith in our company. Customer Service

Posted 1 year ago

BloomLocal is rated 4.2 based on 1,800 reviews