“I wanted to cancel my subscription from buster box after 4 months, unfortunately said I can’t until 2 more billing cycles go past, I waited and today buster box charged me for 2 boxes at once, and when I logged on to see when it will cancel it showed up saying that it will cancel in 7 billing cycles, the products are okay quality but I would never subscribe again.”
“Signed up for the first free box which advertises you can cancel at any time. Now the cancellation page shows "Current cancellation is set to take place in 6 billing cycles". Journey of pages and form filling showed no reference to 6 billing cycles, until this point. So really I've just been scammed.”
“Do not use this company! Customer service is very unhelpful all they want is your money, they will not care about their customers and simply you will not be able to cancel any payments. I had to ring my bank to cancel the payments!”
“Thank god for the reviews!. My mother has this for her lab cross and said it will brilliant. Her first box she got 2 months worth and she seemed happy. However the quality of the subsequent boxes were poor. Agree that you could purchase all the content for less money. After looking on the site I was willing to give it a go for our new pup with the welcome offer of just paying the £1 p&p but thought best to check out the reviews first. Seems that in order to get this you must pay a minimum of a 6 months subscription hidden in the T and Cs which of course noone reads... thanks to you all .. ive decided just to do my own box every month and save a fortune and guess what I cancel that whenever I want!”
“Awfull rubbish sent that probably totalled £4.00. Customer service is arrogant, defensive and rude, after complaining I was accused fraud by using my own debit card to pay for it... disgracefull”
“Love my monthly delivery for my dog Monty. He adores all his toys and the treats are always a big hit. Never had an issue but the company is always reaching out for feedback via email and Facebook. Highly recommend!”
“Busterbox is amazing and the best product ive ever bought for my dog. Just seeing her get excited when the box comes is good enough for me! Great quality products and anytime Ive had a question the customer service has been amazing!”
“Busterbox is barely one step up from a scam. the treats are ok, thought not even nearly worth the price and the toys are pound shop garbage that is not safe for dogs. You can cancel your subscription and they just keep taking your money regardless. Avoid at all costs, I regret ever hearing about this god awful company.”
“Do not buy I repeat do not buy my first busterbox was really good they then took a bank payment for the next one on the 23rd of April I’ve sent several emails still have no reply and 3 1/2 weeks later I still do not have the busterbox so I’m £20 down and I have nothing for my dogs this person is not happy with this company I will say again do not buy!!!”
“So far they've taken the payment, sent me a box at a random time, after insisting they will only send around the 15th, that they didnt know they had sent and didn't know what was in it ( concerning when they send you stuff that your dog eats). not taken any responsibility, all though did apologise. Blamed it on Hermes which I told them in advance would fail them and asked they use another corriour for me. they've not really listened to anything I've had to say, not taken responcilbity and they don't offer substantial solutions to problems. I will change this review as and when they fix up.”
“Avoid! Do not buy!!! Not worth the money and then they tie you into a so called subscription plan, a complete rip off company!
A lot of their good reviews on other sites come from they run competitions for people to leave 5 star reviews. A disgraceful company!”
“Leon received his first busterbox today and it was a huge success! 3 bags of treats and 2 toys. He was really interested in everything. I thought it was really good value and a bit of excitement and a treat every month. Great idea! Thanks busterbox”
“AVOID!!
I never leave negative reviews of companies but this had to be done. I signed up for the first free box, advertised that you could cancel at any point. Hidden right in the T&Cs it states that you have to pay for 6/12 months. The box was average... Dog destroyed the toy in minutes. When emailed to complain, received a generic reply which did not address any of the points raised. Terrible.”
“Total rip off!!!!
They charge you £27 a month yet send you the equivalent of £15 worth of goods. Even when I confirmed with them that I had 8 week olds pups they still sent wholly inappropriate treats for adult dogs. This is the second box I’ve received from them with inappropriate contents.
As for the £5 free trial - breaking the misrepresentation Act and sale of good act here as they’ll charge you an additional £18.99 if you want to cancel and the boxes are certainly not fit for purpose
As for emails - be prepared to be bombarded by so many emails that they start affecting your inbox- they are a total nuisance. Even if the contents were suitable the amount of emails really really annoy you
They’ve been told 4 times today already to cancel and delete my account - they locked my account on receipt on my first complaint - they’re still not complying. They just send you the same email over and over totally ignoring your instructions to cancel and delete the account - that probably breaks GDPR regulations too
Don’t buy from these people. They take your money and don’t care - and by sending adult treats for 8 week pups they certainly don’t care about your animals either
BUYERS BEWARE !!!!”
“Thought I would try the box as it was on offer.
It really wasn't worth the money, I searched for the products that I received and I could get them for half the price of the box.
I went to cancel only to find that I have to pay for 6 months. I am now stuck paying for a box that is no good to me. The treats (most of them) have ingredients that my dogs can't have, the toys are destroyed really quickly.
Don't use this company!!!”
“Totally fed up with this company...tried several times to cancel my subscription due to job loss and can no longer afford it yet they continue to take my money.....
.emailed several times never get a reply....I will NEVER recommend this to anyone !!”
“Absolute joke
UPDATED AGAIN- I have now received an email from them practically bribing me to edit my review and for me to sympathise as it's a small company, if I were to do this they would send me a free box or give me a refund for the last box I'd received in august, it makes me think of how many bad reviews were actually given and taken down for this bribery. Apologies but I also own a small business and to act like this is just unprofessional in my opinion.
UPDATED- They flagged my review as they said it wasn't a genuine experience and tried to remove it. Luckily I'd saved all the emails, really a terrible company.
I wrote a review a year ago on the experience of signing up to them, it was a hassle as the advertisement was misleading and unfortunately I didn't read the t's and c's. I asked if I could cancel and they said no so I was stuck paying £18.99 a month for 12 months, I would have been okay with this if the first box was great but it was just awful and poor quality.
The boxes however did get better, the "free" box at the beginning was obviously just a cheap way to get out of giving you a box that had some worth to it.
Some of the boxes throughout the year were still disappointing and the treats got worse and worse even though I told them my dogs could only have natural treats, they will still send you things with grain in and salt and vegetable glycerine (it may say natural on the packaging but make sure you check the ingredients list). Some of the toys were great though easily destroyed, some were very cheap and were very underwhelming rope toys or rubber balls.
Anyhow now my subscription has ended I was upset but not shocked that they had charged me yet again, I was quick to email them when I realised they'd taken payment and said they couldn't find me on the system with my name and email address (which is funny because I still got emails from them). When I replied with these are my only details I want it refunded and I don't want any more boxes, I didn't get a reply until I emailed again asking for a reply, after which I'd received an email from hermes to say my parcel was on its way to me ugh. Their reply stated that I was on the system but my subscription had been cancelled and this was the last box they would send me "thanks for your support", this is absolutely ridiculous, I've emailed once again saying I'm owed a refund and to cancel the delivery, awaiting a reply.
Funny how I wasn't on their system yet were happily taking money from me.. then all of a sudden I magically appeared.”
“Oh my goodness I wish that I had read the reviews. We received our first Buster Box today and what a load of old tat, I could have bought better and cheaper at B and M or the Range. Customer services want to charge me £19.99 for breaking contract but their website says no commitment, they say that this is old info but yet still readily available. Avoid!!”
“I signed up for 6 months and then I cancelled but it looks like they are going to charge me for another 6 months before/if they cancel, total rip off/scam, I will be advising all I know not to deal with these scammers”
“Ordered what I thought was a one off box for £5.00 via a Facebook ad. 2 days after the box arrived £19.99 was taken from my bank account. I emailed to say I didn't want to subscribe, but was told I had a 6 month subscription! Lots of emails back and forth, and I've ended up paying almost £25.00 for a box of tat. I honestly couldve bought better from the pound shop. They ask what size dog you have, i ticked the "big and burly" option, yet they sent tiny wee training treats, and 2 toys which were destroyed within seconds. I really wish id read reviews before dealing with this company. £25.00 mightnt seem a fortune in the grand scheme of things, but its left me with nothing till pay day.”
