Cettire Reviews

"I ordered a pair of Gucci loafers. The came, I tried them on, they were too big, so I returned them almost immediately. I ordered, from Cettire, a size smaller. Cettire would not refund me the money because they claimed that the shoes had been used or damaged. They sent photos, which are attached. I do not see anything that suggests that these shoes were used or damaged. Now I am stuck with a pair of shoes that do not fit, albeit in perfect condition, that they have charged me $800 for. Despite my emailing them, they remain resolute. I have no recourse."

"I ordered a pair of Gucci loafers. The came, I tried them on, they were too big, so I returned them almost immediately. I ordered, from Cettire, a size smaller. Cettire would not refund me the money because they claimed that the shoes had been used or damaged. They sent photos, which are attached. I do not see anything that suggests that these shoes were used or damaged. Now I am stuck with a pair of shoes that do not fit, albeit in perfect condition, that they have charged me $800 for. Despite my emailing them, they remain resolute. I have no recourse."

"I ordered a pair of Gucci loafers. The came, I tried them on, they were too big, so I returned them almost immediately. I ordered, from Cettire, a size smaller. Cettire would not refund me the money because they claimed that the shoes had been used or damaged. They sent photos, which are attached. I do not see anything that suggests that these shoes were used or damaged. Now I am stuck with a pair of shoes that do not fit, albeit in perfect condition, that they have charged me $800 for. Despite my emailing them, they remain resolute. I have no recourse."

"Worst ever customer service! It\u2019s ridiculous! They sent me a defective product and are asking me to pay $35 to return it!!!"

"Worst ever customer service! It\u2019s ridiculous! They sent me a defective product and are asking me to pay $35 to return it!!!"

"I have been Cettire's customer since 2018. I have never had any problems with my orders until my last order this February. I ordered a Gucci hairclip. When I opened the box, I found a white carton Gucci box with a burgundy box inside. The latter had a pink pouch, booklets, a clear bag with tissue paper but no hair clip inside.\r\n\r\nI contacted customer service right away. Cettire has no phone number so the only way to contact them was via email. After 12 days of back and fourth emails (they respond within 48 hours) with the same message \"we haven't heard back from the team.\" Today I received a message from a supervisor saying that the team confirmed that the item was shipped to me and I received it with the item inside. The case is closed and they will no longer answer my emails.\r\n\r\nJust like that! No investigation, no courtesy replacement. I have made very expensive purchases with them in the past. I guess I should be happy to find out with this less expensive order, how they treat their customers when something goes wrong! They just lost a customer of 7 years! In the meantime, I am initiating a chargeback with Klarna."

"End of January 24th i purchased a lanvin enfant t shirt from cettire. It\u2019s February 16th and i haven\u2019t still recieved my order. I sent it a lot of emails with to get the same result about processing. Like it\u2019s been over 10 business days. I haven\u2019t even gotten a confirmation nothing . Like i either need to get the shirt or a refund cause it doesn\u2019t take a month"