“I don’t write negative reviews often and I don’t say this lightly. Owning a business, I know how entitled customers can be these days, so you really have to do something extremely messed up to tick me off. Well this is beyond that. We purchased a pair of shoes for a gift (Christmas) and when the gift was opened, the shoes were different size!! As though that was not bad enough, we’ve been dealing with their customer support for nearly 3 months now! The absolute horrible blunt responses you’ll ever hear/read. Will probably end up with no resolution by the signs of it. There shouldn’t be this much time and nerves wasted over hundreds of dollars. STAY AWAY!”
“If I can help just 1 person losing their hard earned money it will be of some consolation.
Bought a high priced skirt with a flaw in the material at the front, it also stank of perfume.I tried to return it and after 3 months of almost generic emails they returned my skirt with no notification.So I emailed them, they said I would not be getting a refund because the tags had been removed.I absolutely DID NOT remove the tags ! This is a LIE.
It is something they can say and do which cannot be proved..so be warned ! I now have a skirt which I cannot wear and they have my money
SHAME ON THEM !!”
“They are a scam - DON'T order from them. They use DHL and the courrier service pretends to deliver but doesn't saying things like "address is incorrect" or "no one home". We have a video system and no DHL delivery guy came and the address is correct. Then, Cettire will charge you return shipping and taxes without you receiving the order! Their customer service is absolutely TERRIBLE.”
“I wish I could give zero! There is a reason they are cheap! Because they so sneakily steal your money! They do NOT accept ANY returns! BeWARE! They don’t have any address for your to return anything! They don’t have a phone! They don’t answer emails!!!”
“The worst online shopping experience. They received my return more than 30 days ago but did not refund the money without any reason. Horrible service, customer be aware, do not shop Cettire.”
“Hello, the Cettire online store is the biggest scam I have ever encountered. I bought a Burberry hat at the beginning of December 2023. I returned the product on time. In January, I received an e-mail that I returned the product incorrectly (apparently the location was wrong and the wrong product was returned). I didn't have the option to choose the location and if I entered a product that I supposedly returned incorrectly, why did the label print correctly? So far - and today is February 23, 2024 - I have not received a refund. I warn everyone against making purchases on the Cettire website!!!! !!!!!”
“Cettire is dishonest, horrible company. Don’t even bother purchasing anything from them. They only care about themselves not the customer. They ship damaged items then refuse to give a refund. Don’t waste your money and time shopping at Cettire.”
“This is one of the worse company I ever shop with.if you don't mind the headache and bs you can shop with them and wait for 3wks or more to never receive your item then they will finally refund your money. service was a little better last yr now its horrible.return process is even a headache omg.all there information is misleading .ohh and there is no way to communicate by phone only email and they supposedly always have a high volume so even that is a issue🙄🙄🙄”
“Zostałam oszukana na kwotę ponad 1000 Euro!!złodzieje!złożyłam zamówienie za pomocą Giropay. Po czym dostaje maila ze Girpay wstrzymało moje zamowienie !kontaktuję się z Giropay twierdzą że żadnego zamówienia nie wstrzymywanie i też będą się kontaktować że sklepie! Uwaga na zlodzieji nic nie zamawiajcie! Sprawa zosraje zgłoszona policji i do sądu! UŻYJ TRANSLATORA!”
“Sent me damaged earrings and offerd 5% refund! Customer services takes ages to respond and very unhelpful.
STAY AWAY from CETTIRE. There are far better options out there”
“Do not buy from them! Same problem everyone here is reporting: They’re sending wrong and incomplete deliveries and then deny or delay refunds. Customer service nonexistent. This company is obviously a fraud!”
“Hey, I just wanted to give you a heads up. If you're thinking of buying anything from this website, be cautious. I recently purchased an item that turned out to be fake, and when I tried to return it, they barely refunded me anything. Out of the $300 I spent, they only refunded around $60 to $70, claiming the items were stained. When I asked for evidence or photos, they never provided any. My advice is to stick to authentic stores when making purchases and not fall for the lure of better prices.”
