“I attended the Broughty Ferry branch last Thursday afternoon for my check up. The service provided by all of the members of staff was absolutely outstanding - exemplary. It is clear that you have perfected the art of customer care and delivered this to the highest possible standard. It is greatly appreciated. Thank you!”
“Emma was welcoming and gave my glasses a much-needed clean. I found Rebecca very thorough and efficient with my eye test. Thankfully no need yet for replacement glasses.”
“The eye test was very thorough. I received very good and friendly service and help to find the frames and lenses best suited to me. I was very pleased with my new glasses.”
“Staff were welcoming when I arrived. I thought the optician Sarah was excellent. She made me feel relaxed, asked key questions and explained everything clearly. I would say it was by far the best eye examination I have had. I think it would have been better if I had been given the option to return at a different time to choose my frames. My eyes are very sensitive and although Sarah gave me weaker drops I struggled to see clearly & felt my concentration wasn’t good. The coffee was much appreciated. My preference is for simple styles and I felt the choice was very limited. When choosing the frames I wasn’t made aware of the price & had to ask for lens prices to be read to me. I felt the total cost was expensive as I usually have about 4 pairs in different locations. I would also have preferred to have someone with me to help me in my choice. I will be more prepared next time.”
“As always, a professional team and a warm welcome. The Optometrist has a lovely manner and explained clearly the purpose and results of the various tests and the scan.”
