Console Cloud Reviews

Name: Console Cloud
Address: 145, Ann Street, 145, Ann Street, Brisbane City
Rating: 4.69

4.7 Rating 196 Reviews

94 %

of reviewers recommend Console Cloud

Company Reviews

Metrics

Info

4.7

Based on 196 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Console Cloud:

Console Cloud is a leading property management and trust accounting software powering successful real estate agencies to do less administration, make more money and grow more.

Designed to revolutionise property management with a suite of smarter workflows and features and powerful integrations that enable radical productivity gains and empower agencies to provide a superior level of customer service.

Console Cloud gives property managers the tools to do what they do best.

Visit Website

Write Your review

Tell us how Console Cloud made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Console Cloud 5 star review on 21st September 2021

Kyoko Howard

Console Cloud 5 star review on 5th November 2020

Jo-Anne Oliveri

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I was fortunate enough to be one of the first users of Console Cloud. Having had a brief overview of Console Gateway, the opportunity to work with Cloud in my first endeavour in the property management industry, took a large degree of stress out of most processes that we encountered. The growth and development of Cloud through subsequent years continues to aid in making processes seamless and this in turn provides additional time to focus on strategic areas of the business. A big thank you to the whole Console team for this powerful business tool and the ongoing improvements you provide.”

Helpful Report

Posted 2 years ago

“Horrific app for a Tennent intimidated to use by managing agent. Delayed upto 5 days for cleared payments resulting notices from agent, Agent slow to response to maintenance request through this app, no action on anything relevant to lease through this app”

Helpful Report

Posted 6 months ago

“The system is easier to use than Gateway, but unfortunately their reporting is completely inadequate for our needs as a community housing provider and is costing us more time and money than before.”

Helpful Report

Posted 10 months ago

“they have a pricing page that doesn't even have prices on it - its just a sales funnel so they can get you to talk to a salesperson who will reel in that lead (sell you on thier product)”

Helpful Report

Posted 11 months ago

“Console is easy to use and friendly to all users. As this is Cloud base, we can use it as long as we are online and less interference experienced. Console Support is very useful that can resolve most of our queries and give very quick respond”

Helpful Report

Posted 2 years ago

“Console is user friendly, simple yet provides enough adequate information. The live chat is amazing and saves me so much time in my busy day.”

Helpful Report

Posted 2 years ago

“The customer service, specifically Troy is absolutely disgusting. He spoke down to me, insulted me and then hung up on me.”

Helpful Report

Posted 2 years ago

“Robert Kenyon did our training for the new inspection app in cloud and we just love the app and we enjoyed the training. The photos are so clear and the app is very very easy to use. Thanks Robert for the great session”

Helpful Report

Posted 2 years ago

“Apart from the software having limited functionality, particularly in the accounting areas, the worst part of dealing with Console is the absolute lack of customer support. Phone wait times are greater than 50 minutes by which time we give up. If you ask to have a call-back it never happens. Emails generate a case number which is never responded to. Don't touch these guys.”

Helpful Report

Posted 2 years ago

“We have only just started working with Console Cloud however it appears to be a rich product that integrates with all our usual suppliers. We are very impressed and hopeful of a long association.”

Helpful Report

Posted 3 years ago

“So easy to use and saves so much time. Support is amazing. I love the live chat process. Very friendly and supportive staff.”

Helpful Report

Posted 3 years ago

“We have recently switched over to Console Pay and the whole process was seamless! We would highly recommend using Console Pay to anyone. It is quick and easy from start to finish. The support we received through Console support and Live chat was second to none. Thank you! The Team at CLK Echuca”

Helpful Report

Posted 3 years ago

Thanks for your review of Console Pay, Team CLK Echuca. We appreciate your feedback on how simple it was to transition to Console Pay and the service experience you received. All the best!

Posted 3 years ago

“We have been using gateway for a number of years and it worked well for our company. We changed over to Console cloud and so far the functions it offers look great and will make things a lot easier however we are still in the process of learning these functions. Would recommend.”

Helpful Report

Posted 3 years ago

Thanks for your review and recommendation, Laura. Welcome to the Console Cloud community.

Posted 3 years ago

“We have been using Console Gateway for many years and migration with Alex went through without any hiccup. Our situation is a bit different to other agencies because the owner collects the rent and disburse the agent (me). I would be very happy to see a little arrow button to move amounts in Payments/Once Off ... where a bigger amount is paid to one account from more properties so I could move the small amounts with one click (by clicking on an arrow for example) without typing or ctrlC+ctrlV the amount. It is not easy to list the transactions in Tenant's file, because the transactions are not found here. This may be my fault, as it is always blank (despite of the given dates and receipted rents), I will go through the knowledge base again. Special Thanks to Robert at the support team who quickly understood my bad accent and our special set up with the agency fees and also the disbursement and helped me out via phone and email. It is fantastic that I can access the Console Cloud from home as I am currently on maternity leave and Cloud in our office is a huge step forward. I think our small team will be good friend of Cloud. I can recommend it to any property managers.”

Helpful Report

Posted 3 years ago

Thanks for your review, and your honest assessment of the change involved when onboarding to a new platform like Console Cloud. We welcome you to the Console Cloud community and look forward to a partnership where Console Cloud supports your team and business.

Posted 3 years ago

“I have previously used Gateway continuously for 18 years. Superb service in the conversion process provided by Michelle Jakovac. Nothing too hard for her. Good software for PM-focused businesses. Easy to learn for new staff. Navigation between components is logical with one exception being you cannot see tenant transactions under the tenant card. Auto arrears system helping with rent collection. Inspection module easy to use and report format clear. Sales module very limited. The program is being continuously improved too and I have seen new features roll out already even though only using it for one month so far.”

Helpful Report

Posted 3 years ago

Thanks for your review of Console Cloud. Pleased to hear about your experience with the platform and the team. Welcome to the Console Cloud community.

Posted 3 years ago

“Easy to use. Friendly staff to help along the way. Thank you”

Helpful Report

Posted 3 years ago

Thanks for your review! Welcome to the Console Cloud community.

Posted 3 years ago

“Certainly saves time! And time is money! It's a very valuable property management program and well worth learning and implementing into your business.”

Helpful Report

Posted 3 years ago

Thanks for your review, Alice. Great to hear you are finding the time savings from using Console Cloud.

Posted 3 years ago

“Somethings console cloud does well, other things not so much. The knowledge base and live chat are very helpful and the migration over we had help every step of the way. We did have teething problems but that has since fixed it self. From a commercial property management and trust account point of view, there are features in gateway that haven't come across to cloud that would be useful. Journal function, allowing us to allocate the tenants credit within the tenant invoice”

Helpful Report

Posted 3 years ago

Thank you for your review. Your feedback is important to us and helps drive our roadmap for the further development of Console Cloud.

Posted 3 years ago

“We changed over to Cloud from Gateway and have found the system to be far superior - not only with the ease of use but also the workflows and automation that are integrated. The Owner and Tenant Portals have also proved to be great in providing better service to our Clients. Working remotely is now much easier. The Team at Console made the upgrade to Cloud effortless and any queries that we've had have been answered promptly and efficiently by their Support Team.”

Helpful Report

Posted 3 years ago

Thanks for your review, Olivia. Great to hear you have found the platform easy to use and are able to deliver a better service to your owners and tenants with the apps and portals of Console Cloud.

Posted 3 years ago

“We had only been a Console Cloud customer for a short 12months due to our business being sold. During that time we found Console Cloud meet our expectations and more. We enjoyed every Webinar that was available and good see how progressive Console Cloud was. The personal face to face contact we got from Cloud was fantastic. We now had the faces to relate to that had been behind the scene previously. I would highly recommend Console Cloud to any business that is thinking of making the change. It is a business that is growing that will allow you to grow your business. Trust Accounting and the stat reporting that is on offer is fantastic you can easily see how your staff, landlords and tenants are contributing to your business. This software is an asset to any Real Estate business. Roslyn”

Helpful Report

Posted 3 years ago

Thanks for your review of Console Cloud, and thank you for your feedback on Cloud's product development and webinars. The team at Console enjoys reaching our Cloud community through these webinars, so pleased to hear you found them useful.

Posted 3 years ago

Console Cloud is rated 4.7 based on 196 reviews