Day Owl Reviews

Name: Day Owl
Rating: 4.78

4.8 Rating 748 Reviews

95 %

of reviewers recommend Day Owl

4.8

Based on 748 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This backpack sucks works better at attracting lint dust and hair better than a lint roller. Too small in all the wrong places”

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Posted 5 months ago

“terrible customer service.”

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Posted 1 year ago

Luka, It's important for anybody reading this to see that you have been asking for your money back despite your bag being delivered and UPS documenting it's delivery. You've sent countless emails to our customer service person asking for a refund for bags that you very clearly received. While we'd love to give our bags for free, we just can't do it. Thanks for the review. Ian CEO

Posted 1 year ago

“You send the product to NH not NJ and you aren't responding to emails. You have NO phone number. I will never order from you again.”

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Posted 1 year ago

“I never received backpack, tracking information still says it's damaged somewhere in the northeast, and the company has been 100% nonresponsive to email, which is the only means of making contact that they provide. I was very excited about this purchase, now I'm just angry and out ~$100.”

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Posted 2 years ago

Hey There. I'm so so sorry to hear about this. About the time you had your issue, despite the company growing fast, because of the weirdness in the markets, it became impossible to get inventory financing. We had to lay off just about 100% of our team in order to keep the company alive. While it was a rough time and all quite sudden, it's not an excuse for you to have had a bad experience, and it's not up to our standard. My name is Ian, I'm the CEO and founder of the company. If you're open to letting us work with you to fix this, text me at 724.312.1012 with your order number and name. Free bag on us.

Posted 2 years ago

“Horrible experience with this company's products and customer service. I was so excited about the descriptions of the backpack and the company, so I expected to love my new bag. Unfortunately, the quality was not as I expected. The bag was incredibly uncomfortable to wear, the fabric came scuffed, and some threads were loose. I returned my bag and pouch only to be ghosted by the company. Despite proof of my return, an email to their customer support, and a DM to their social media, I've received no response and no refund. I cannot warn people about this brand enough!”

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Posted 2 years ago

Sarah, First, thanks for considering us and making a purchase. It truly means a lot that you found us and bought a bag. Next, I apologize. This is squarely on me. You had your issue at a time when we had faced a really difficult time for our company. Despite the company growing quickly, because of the weirdness in the financial markets, it became impossible to borrow money to buy our inventory. We had to lay off nearly all of our team and things got missed. While it was a rough time and all quite sudden, it's not an excuse for you to have had a bad experience. That's not who we are. My name is Ian, I'm the CEO and founder of the company. We're proud to be back, and f you're open to letting us work with you to fix this, text me at 724.312.1012 with your order number and name. We'll get you squared away. We'll get you your bag AND a refund. Free bag on us.

Posted 2 years ago

“Customer service with Day Owl is HORRIBLE. I ordered a slim backpack but it turned out to be too small to fit my work supplies in. I have emailed them multiple times to ask if can exchange it for a larger size, and have not heard back from ANYONE. They also advertise that they have a live chat available, but I haven’t been able to utilize that feature at all. I am extremely frustrated and disappointed with this company, and will not be ordering anything from them again.”

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Posted 2 years ago

Hey Nikki, First, thanks for considering us and making a purchase. It truly means a lot that you found us and bought a bag. Next, I apologize. This is squarely on me. You had your issue at a time when we had faced a really difficult time for our company. Despite the company growing quickly, because of the weirdness in the financial markets, it became impossible to borrow money to buy our inventory. We had to lay off nearly all of our team and things got missed. While it was a rough time and all quite sudden, it's not an excuse for you to have had a bad experience. That's not who we are. My name is Ian, I'm the CEO and founder of the company. We're proud to be back, and f you're open to letting us work with you to fix this, text me at 724.312.1012 with your order number and name. We'll get you squared away. You can keep the smaller bag if you want, and new larger bag on us. Thanks, Ian

Posted 1 year ago

“i bought a bag but the color did not match what I had seen online, and I tried to make an exchange for a color I had seen in person and felt would suit me better, but the people who reached out were pretty curt with their response and did not give me any alternative resolution to my issue or try to find any other way to help. I wasnt asking for a refund, just a simple exchange, so I could at least justify the amount spent with how much use I would actually get out of the backpack. This was my first time shopping with this brand, but with how inflexible they seem to be I don't think I'd recommend it to anyone else. especially since its only online and we wouldnt have any way of seeing the product in person or have any ease of return/exchange”

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Posted 2 years ago

Hey Beatrix! So sorry to hear you weren't happy with the process. There was a period when we weren't taking exchanges or returns. That's changed, so if you still want to turn the old one in, we'll take care of you. Brand new bag on us. 724.312.1012 is my cell number. Just send a text. All the best Ian

Posted 1 year ago

“I thoughts the pouch I bought looked awkward and not at all like the pictures. I wanted to return it was told I couldn't. I will never order from your site again. chg”

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Posted 2 years ago

Sorry to hear it! We're bummed the purchase didn't work out for you. There was a period where we weren't taking returns or exchanges last year. That's changed, so if you'd still like to return it, we'll take it back no questions asked. If it's a color thing, we're also happy to send you a new one on us. 724.312.1012 is my cell. Text and we'll get your sorted. Thanks for caring enough to write a review Ian

Posted 1 year ago

“The backpack is too small.”

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Posted 2 years ago

“It's a really bad experience. The bag is full of scratches. I emailed two times but got no reply. Then I have to return it and pay for the extra processing fee ($7) although it's DAY OWL's quality issue. It's really disappointing. I don't know what's wrong with the customer service.”

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Posted 2 years ago

“Didn’t get my stuff that I ordered yet! Contacted you folks and didn’t hear back. No update. Will complete another review when I receive the items.”

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Posted 3 years ago

“This bag is absurdly small for a normal size person. Not happy at all with what I received.”

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Posted 3 years ago

Day Owl is rated 4.8 based on 748 reviews