Day Owl Reviews

Name: Day Owl
Rating: 4.78

4.8 Rating 748 Reviews

95 %

of reviewers recommend Day Owl

4.8

Based on 748 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“While this back pack can be used as a personal item, but it could be a bit bigger. With the water bottle holder being tucked inside, it takes up valuable space . I would much rather have the bottle in an outside pouch. Improvements could be outside daisy chain loops to attach carabiner clips. Good padding on shoulder straps.”

Helpful Report

Posted 9 months ago

Hi There, Thanks for your support, and for taking the time to leave a review. We appreciate it. Your feedback is important to us. I'll be sure to pass it on to our production team. You are a valued customer and we are glad to have you in our community. Nina Customer Care

Posted 9 months ago

“Not the worst, not the best. I was given an Amazon option, which just gathered my information from Amazon, it did not give me Prime shipping, no benefit there. With that option, I was not given the option of an expedited shipping, as I have read, that is an option with other shipping options. Day Owl used UPS, the absolute worst shipping service for customer service. UPS has no customer helpful customer serice. I could see my item was on the truck and to be delivered that day. UPS delayed delivery 2 or 3 days after it was put on the truck and it was out for delivery. They have no way to get a hold of them except the general 800 number where the reps can only tell you its out for delivery. And while the item showed up "within" acceptable delivery timeframes, it was not acceptable to me to be told it was out for deliver and then not delivered for days.Day Owl could care less about this.”

Helpful Report

Posted 11 months ago

Hi Carol, thanks for your support and for taking the time to leave us a detailed review. We do appreciate it. I am glad to hear your package was delivered within an acceptable timeframe. However, I'm sorry to hear you had a frustrating experience with UPS carrier service. I certainly understand. Unfortunately, their delivery timelines and updates are out of our control. We have to depend on them just like our customers. When a customer reaches out to let us know their package has not been delivered by the delivery date, we do our very best to make sure the customer receives their package as quickly as possible. If you should need our assistance in the future, you can reach us at Help@dayowl.com. You are a valued customer. Nina Customer Care

Posted 10 months ago

“Mostly okay. I'm a new customer, so my expectations are just average. My experience so far has been the same.”

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Posted 1 year ago

Hi There! Thanks for taking the time to give a review. Your feedback is very important to us. We truly appreciate you. Welcome to the Day Owl community. Nina Customer Care

Posted 1 year ago

“The backpack is great, but I was disheartened to receive my package in plastic. I thought your mission was sustainability? Very poor presentation.”

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Posted 1 year ago

Hi Marta, Thanks for taking the time to reach out to us. Your feedback is very important to us. Let me start by saying we totally get it!! We HATE clear plastic polybags, but we need a waterproof way to be able to get the product to our customers without it being destroyed during transportation. And the packaging industry isn't full enough of options yet. The balance we're striking is finding something durable enough to hold up to the mail but cheap enough to not have to raise the price for the customer. I hope this helps:) You are a valued customer and we are glad to have you in the Day Owl community. Nina Customer Care

Posted 1 year ago

“Overall purchase experience was good.”

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Posted 1 year ago

Hey Tyler, glad to hear it! Let us know what we need to do to add a couple of stars to this review. We want to hear your feedback. 724.312.1012 is my cell. Feel free to text. Ian

Posted 1 year ago

“Communication with customer service has been very slow. When they replied, it was helpful.”

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Posted 2 years ago

“The bag is well made, but much more shallow then I expected looking at reviews and photos. This is a bag for someone who carries real basic things, and not a great every day carry for someone with laptop, notebooks, pouches. I picked this model based on my height and some reviews. I was disappointed that I couldn't exchange it for the larger size and pay the difference, as now I have a bag I will never use and don't want to buy the large bag (and end up paying for 2 bags). Costumer service was nice, but it was frustrating in the end.”

Helpful Report

Posted 2 years ago

Hey Mercedes, I'm so sorry to hear you had a bad experience last year. There was a period when we weren't doing exchanges or returns. That's changed, so if you're still interested in a larger bag, we've got your back. It's on us. 724.312.1012 is my cell. Just text and we'll get you sorted. Thanks for caring enough to write a review, Ian

Posted 1 year ago

“easy ordering.”

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Posted 2 years ago

“The backpack itself is comfortable but the pocket space for the water bottle isn’t big enough.”

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Posted 2 years ago

“No issues with ordering or shipping.”

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Posted 2 years ago

“I first purchased the slim backpack, but it was too small for my needs. The exchange process to get a regular backpack was very easy and both of the backpacks I ordered came quickly. However, I'm giving three stars because (1) the regular backpack could not be adjusted to be small enough to fit my torso (I'm average height for a woman) and (2) I was charged a $7.00 handling fee for returning. It's disappointing that there is a handling fee for a regular return to get your money back, but not a $7.00 fee if you opt for store credit... very frustrating. If there's a handling fee for a regular return, please just have a standard handling fee for all returns.”

Helpful Report

Posted 2 years ago

“As a whole, I like the backpack that I received from Day Owl. It was clean and came as described without any notable flaws. After receiving the backpack, however, I found out that the used backpack - which I paid $37.00 for on Day Owl - retails new for under $20 on Amazon and even less than that for a used version. While I would much rather support a company like Day Owl over Amazon, it was a little disheartening to realize that I did not receive a great value. This is really more on me for not doing more research on the product I was purchasing, but I would tell people to look at other avenues for used backpacks in order to get more 'value.'”

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Posted 2 years ago

“My experience with Day Owl was great! Ordering was easy and delivery came fast.”

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Posted 3 years ago

“Quality of product was poor, but did allow returns.”

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Posted 3 years ago

“I love this bag, the way it was packaged, and quickly sent. However, I had one unexpected issue after the first use. The adjustable straps only can be shortened to a certain extent, as they loop instead of having loose ends. As someone who is 5'3, the shortest that the strap can go is still too big for me. I wish the straps were designed with enough leeway to be adjustable for someone with a petit figure, so that the bag hung where I would like it to on my back.”

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Posted 3 years ago

“Good selection of colors. I did appreciate the quick shipping.”

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Posted 3 years ago

Day Owl is rated 4.8 based on 748 reviews