Day Owl Reviews

Name: Day Owl
Rating: 4.78

4.8 Rating 748 Reviews

95 %

of reviewers recommend Day Owl

4.8

Based on 748 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve been extremely pleased with with the customer service. The bags are high quality. Day owl for life!!”

Helpful Report

Posted 3 months ago

Hi Wendy! Thanks for choosing Day Owl. We truly appreciate your continued support and kind words! You are a valued customer and we are glad to have you in our community. Nina Customer Care

Posted 2 months ago

“good customer service”

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Posted 7 months ago

Hi There! Thank you so much for your kind words. It was my pleasure to work with you! We are glad to have you in our community. Nina Customer Care

Posted 7 months ago

“Order was received in about a week.”

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Posted 8 months ago

“Great purchasing experience, a bit pricey but nothing crazy crazy. Shipping was fast enough.”

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Posted 8 months ago

Hi There! Thanks so much for your support and kind words:) Our team always enjoys reading reviews like yours. It lets us know we are making our customers happy. You are a valued customer and we are glad to have you in our community. Nina Customer Care

Posted 7 months ago

“Great company I love what you guys stand for!”

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Posted 8 months ago

“Great design and fast shipping. My only complaint is that my backpack is constantly covered with lint, which I’ve never had happen to me with any other bag!”

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Posted 9 months ago

“Website was pretty nice, and the shipping was pretty speedy considering I don’t live all that close to California. :)”

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Posted 10 months ago

Hey There! Thanks so much for your support and kind words:) Our team always enjoys reading reviews like yours. It lets us know we are making our customers happy. You are a valued customer and we are glad to have you in our community. Nina Customer Care

Posted 10 months ago

“This backpack has many of the features I’ve been looking for, but it’s a too small. I’m using it for travel and have a large laptop, and packing and unpacking it is a challenge because everything is so snug. The pockets all fit in the interior, so when they’re full the pack is stuffed. Would be perfect if it were 10-20% bigger.”

Helpful Report

Posted 10 months ago

Hi Kristin! Thanks so much for your support. Our team always enjoys reading reviews like yours. Your feedback is important to us. Make sure to keep an eye on your email for future product updates. You are a valued customer and we are glad to have you in our community. Nina Customer Care

Posted 10 months ago

“Day Owl seems like a really good company for the environment. It did take a long time to ship, but when I inquired about that by email, I was responded to promptly. The product seems to be quality workmanship.”

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Posted 10 months ago

Hey Michelle! Thanks so much for your support and patience. Our team always enjoys reading reviews like yours. Your feedback is important to us. You are a valued customer and we are glad to have you in our community. Nina Customer Care

Posted 10 months ago

“When my original Kickstarter backpack wore out I was happy to buy another one but I'm stuck in a bit of a Goldilocks situation. The Pro is too big but the Slim Pro, a similar size to my original, is missing a crucial pocket, and significantly smaller in the main compartment (due to being "slim").”

Helpful Report

Posted 10 months ago

Hey There! Thanks so much for your support. Your feedback is important to us. Make sure to keep an eye on your email for future product updates. You are a valued customer and we are glad to have you in our community. Nina Customer Care

Posted 10 months ago

“It’s a gift for someone else. It does look and feel nice.”

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Posted 1 year ago

Hi There! Thanks so much for your support! We truly appreciate it! Nina Customer Care

Posted 1 year ago

“I love how functional and stylish this backpack is. It fit my existing 24oz water bottle and all my laptops books iPads etc. the only downside is that the backing isn’t super comfortable”

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Posted 1 year ago

Hi Tina! Thanks for your support. We truly appreciate your feedback. I have passed it on to our production team. You are a valued customer and we are glad you are in the community. Nina Customer Care

Posted 1 year ago

“No complaints about the experience!”

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Posted 1 year ago

Hi Joshua! We really appreciate it! Your feedback is important to us, and we are glad to have you in the community. Nina Customer Care

Posted 1 year ago

“I wish there was more communication when the store closed about what the plan would be for the future, no one really knew what was going on and if they should be waiting for the store to reopen or not. Once I was able to order my backpack I had an excellent experience.”

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Posted 1 year ago

Hey! Thanks for taking the time to write this. Fair push. As it was, you were experiencing it the same was I was. I wasn't sure what was going to happen either, and I didn't want to say that we were done if we weren't or vice versa, so I just put my head down and worked my butt off to figure out a path forward. While I'm so proud that we have and so happy that you stuck with us (and love your bag), we can always do better. I could have communicated more regularly with y'all during the tough time. Have a great afternoon! Ian CEO

Posted 1 year ago

“Pretty good at following up with the delivery information. Such as date of delivery, tracking number etc.”

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Posted 1 year ago

“There were several hiccups during the shipping process of both backpacks but I’m glad Day Owl made it right both times. I would encourage more timely responses to emails sent to the hello @ dayowl address. Also, please consider adding credit card slots do the top part of the side pocket of The Backpack! 🙏🏽”

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Posted 1 year ago

“The crossbody holds a lot, but the strap is a bit short.”

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Posted 2 years ago

“Super easy shopping experience and fast shipping!”

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Posted 2 years ago

“While I LOVE most of the features, there are a couple things that make the backpack a bit difficult. The water bottle pocket does not fit my standard 32oz bottle, which is a bummer. But what's more of a bummer is that even if I don't have a water bottle in the pouch, the pouch still takes up so much room inside the backpack because the waterproof fabric is so thick. It's like half the backpack room is gone because of that fabric. Also I really wish the top pocket could fit a passport. I took it traveling last week and I still had to dig for my passport. That's a huge bummer because it would be so great to actually utilize that top pocket for my quick grab travel necessities.”

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Posted 2 years ago

“Day Owl is now on my list of "go-to-first" companys for my bag carry. I love the items I purchased. I also feel that I made a purchase that was good for the earth.”

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Posted 2 years ago

Day Owl is rated 4.8 based on 748 reviews