“AVOID this company like the plague. Absolutely the worst conveyancing firm I've ever had the misfortune to come across. 2 months nearly of thrm asking for an indemnity that they've already had. They won't answer the phones, they won't reply via email. No one cares about you complaining. A joke”
“Lack of response. Our buyers file has been sat unreviewed for weeks and no response to Estate agents calls or their clients chasing up. The constant delays and lack of response is very worrying. If we do not see a quick turn around this could cause the chain to collapse. All ready to exchange contracts and just sat waiting! I would never recommend, and can not understand why this is a preferred supplier for the Estate agents we have used.”
“DC Law has failed on their service and will affect mental health!
Due to no fault of our own our whole moving process is about to collapse!
The 7 months leading to this point has been totally unacceptable. We have sent at least 10 emails and left several messages to DC Law that have totally been ignored leading to further unnecessary delays. Your office phone and main number barely gets answered and the lack of proactivity on our case is not what we agreed when instructing DC Law.
The fact that parties involved had no chain is unsatisfactory that it’s taken this long with no result.
We spent at least 3 months of our own time calling for an answer on questions or updates and frankly, that isn’t our job.
Your conveyancing on this matter completely failed due to the case only being active when we did finally get through to ask for progression, only to lead to further emails and calls being ignored without any further updates leaving us completely in the dark and unnecessarily stressed.
The detrimental effect on our health is very serious. Also, the lack of sleep causing work to be affected and being depressed would have been avoidable if the case were acted on correctly, you will kill someone soon with your actions and for everything, we hold you, DC Law fully responsible.”
“DC Law do not answer the phone, or respond to emails. We are at the point where buyers are going to pull out.
Our Estate Agent has pulled all referrals to DC Law. I have been told by our solicitor that DC Law have asked their own employees to write good reviews (on trust pilot) in order to counteract the hundreds of bad reviews coming in.
Our solicitor alone has 15 other clients that are in the same position as us, where DC Law will not respond.
Avoid at all costs. You will greatly regret going anywhere near them. Don't do it.”
“DO NOT USE!!
Firstly; DC Law seems to have an employee responding to bad reviews immediately, but is failing to respond to their own clients.
If your estate agent refers you to DC Law. REFUSE IMMEDIATELY. I warn you now.
DC Law offers Estate Agents financial 'kickbacks' if they refer people. DO NOT USE.
They do not respond to emails or phone calls, we are 6 MONTHS down the line and our buyers are threatening to pull out.
DC LAW has taken on too many clients, out of GREED and now they are responsible for many people losing sales. I suggest a class action lawsuit.
NOTE for DC Law. Do not reply to this message, use your time to help paying clients”
“If I could give 0 stars I would.
We used DC Law on our original purchase 3.5 on our estate agents recommendation and they were absolutely useless. We’ve now sold our property and our buyer has used DC Law (on different estate agents recommendation). Our sale has been delayed by over 7 weeks already due to DC Law being useless, not answering emails, not answering our buyers calls.
They couldn’t even send basic client information requested by my solicitors after 3 weeks of contacting. They requested a change to our lease (shared ownership property) that they “cannot complete without”. But we used DC Law during our original purchase and this “issue with our lease” was the same during our original purchase but they didn’t pick up on it. Therefore incriminating themselves as negligent. (How could we complete with it 3.5 years ago but our buyer can’t?). The change to lease required a deed of variation from the shared ownership companies solicitor, which if they had requested when they first picked up on the issue (7th august) could have been completed 4 weeks late, but they decided not to request it until a week before completion (beginning of OCTOBER) causing another 3 weeks delay. The deed of variation is now complete after a lot of chasing from myself and my solicitor so we were hoping to agree a completion date today for next week. But today they have decided to send more unrelated enquiries. They take weeks to approve basic enquiries and send more pointless ones weeks later, why not send them all at once? We’re months into the process and they still aren’t capable of basic tasks or even answering the phone or email. Avoid at ALL COSTS!!!!!! Pay the extra money and go with a local solicitor, no matter what your estate agent tries to recommend!!!! AVOID AVOID AVOID THEY DON’T EVEN POSESS BASIC COMMON SENSE”
“Not helpful what so ever. Racicist workers. No update unless you call them 3 4 times a week. Very Very Very slow process. They just don't give a shitt. Unless it's regarding payments.”
“REGRETTABLY I CANNOT RECOMMEND DC LAW, AND I WOULD ADVISE EVERYBODY TO AVOID THIS COMPANY FOR PROPERTY CONVEYANCING. ABSOLUTELY IMPOSSIBLE TO CONTACT ON THE PHONE AND VERY RARELY REPLY TO EMAILS.
AT THE MOMENT BATTLING WITH THEM TO GET A REFUND OF 2,000 POUNDS RADON BOND DUE TO ME IN SEPTEMBER, BUT I EXPECT NOT TO RECIEVE THIS, WHICH I THINK IS PROBABLY ILLEGAL.
THEY WERE RECOMMENDED BY PURPLE BRICKS, WHO I HAVE COMPLAINED TO, BUT WITH OF COURSE NO RESPONSE.”
“If you wish to waste a lot of time, money and nerves, this is where you go to sell/buy your house.
Luck of communication and response is below imagination. I can't get to my solicitor Tamanna Chowdhury for more than a month and our sale was supposed to happen at the beginning of July, 26 days later I don't even know where we are. It looks like the sale is going to fall apart because this company doesn't take responsibility for their employer I'm calling every day and trying to get to Tamanna or her manager, but they are too busy to deal with the customer.
Just DON'T GO there.”
“Buyer was using this solicitor and have been impossible for them or our solicitor to contact. Held up the process for many weeks and caused lots of stress. Avoid”
“I have been dealing with Nancy pomfret Nancy Pomfret atDC law …
I have been dealing with DC law for the sale of a house, they have made the whole process a nightmare, there is never any answer from calls , it is virtually impossible to speak to your so called solicitor, they answer their so called office phone or personal phone, never answer emails.I did not choose this company myself, that was done my other family members but if I or they had read the reviews on here obviously we wouldn’t have used them. I would strongly advise not to use
Updated now how do I leave case number as can’t find option
Have updated with all information asked for in reply , I’m now waiting for DCLaw to respond again.”
“Do not use this company. We are supposed to complete on our purchase today and have still not received the contract. We have removals booked and I cannot get hold of anybody by phone or email to let me know what is happening. I will be homeless tonight.”
“I used dc law to sell a house and it went through with no problem, Well done Nancy Pomfret, so when I needed to use them again I was surprised that the experience was totally different. I have NEVER experienced such a level of incompetence, it took six weeks from the sale agreement to even manage to make contact, as that was the fault of Purple Bricks not even sending them the details of the sale. Since then I have had a contract to sign which did not even have anywhere to sign it as it was missing from the form, made at least 20 phone calls and got through a total of nil times, threatened to raise an official complaint which prompted a grovelling call the next day, agreed a way ahead and it has not been followed, still cant get through.
If you get a good case handler it is ok, but if not then it is a nightmare. The company are a complete joke, if you use them then you are asking for a bad experience. Unfortunately the star rating does not let you put negative ratings.”
“Don't know how correctly certified copy of power of attorney letter looks like and takes over 20 weeks to find out.
Nobody answers the phone when you ring them and they don't answer to your emails. When they are on holiday you won't even get out of office notification”
“1 star is 1 to many!
AVOID!!!! We were told we had to use them as part of purple bricks agreement, so I wouldn’t use them either!
Lily Irvine has no communication or organising skills what do ever. Never returns calls, answers emails and requests information she has already had!
I have read DC Law are rubbish employers and do not support staff, if this is the case I do feel sorry for staff however your integrity is yours!”
“AWFUL Company, I've been trying to get hold of them for a simple enquiry now for days and many, many phone calls but have failed to get through even once!”
“Diabolical, cowboy company. DO NOT WASTE YOUR TIME. After nearly 5 months of absolutely no movement with our sale, and no one answering the phone we have instructed new solicitors. If the lack of communication and progress wasn't bad enough, when you finally do get through, the attitude on the other end is disgraceful. Unprofessional, untrained and miserable employees. Why didn't I read the 6 pages of 1 star reviews first?!”
