“Smooth ordering and delivery which was timely and well communicated. We paid for a 7x7 Dutch barn shed and also paid for it to be treated in preservative at a total cost of more than £1200, good value but certainly still a lot of money to us. The shed arrived and the first thing we noticed was that the preservative was still tacky as we unloaded the shed sections. The driver said that this was because it was still being painted as it was being loaded for delivery. Some pieces were well stuck together and pulled the preservative off of some of the pieces when we pulled them apart. I had to purchase more preservative at additional cost to rectify. During assembly we had a big issue with the corner sections not pulling together as they were very bowed even though we assembled the shed within 24 hours of delivery. We ended up bolting the sections together as their was no way the supplied screws were ever going to achieve this. We had two roof bearers missing (one was broken through a knot in the wood but had still been painted in preservative and sent even though it was in two pieces??) I had to go to my local timber yard and get replacements at my own cost. The roofing felt was like paper and tore when you moved it, I ended up replacing this along with the supplied glass which was again very thin and brittle. (I didn’t feel happy leaving in the supplied glass as the kids go into the shed and I was concerned about safety) All in all, not a great product or assembly experience, in my opinion the quality is best described as cheap. A shame because with better quality materials and a few more quid on the asking price it could have been so much better. I did not feedback to elbec at the time and have only been prompted to leave this review after receiving a follow up email from elbec asking me to leave feedback some 3 months after delivery. I did not contact elbec as be honest I didn’t want to have to wait for redelivery of faulty parts mid build and to be honest if a company is happy to send out such a poor quality product, I don’t really want anything further to do with them as they will not be getting any further business from me.”
“Great company to deal with. We were able to find exactly what we wanted, and it was delivered promptly and efficiently. I was particularly impressed with the communications concerning delivery which kept us completely up dated so we knew exactly what to expect. The shed is good quality and suits our requirements well.”
“I bought the Biohort Europa 2A shed and Biohort Storemax 190 bike shed. I assembled the Storemax myself and paid to get the Europa 2A and Smartbase assembled. Products : Excellent. Precision made so self assembly even for a relative novice was easy - all the pieces fitted without amendment, filing, etc. Once assembled the sheds feel solid and likely to last. Lots off useful add ons and while the sheds are expensive they look and feel worth the money. Elbec: Easy to use website with great product choice. Good communication and great customer service - the Elbec team made sure a smaller truck was used to deliver my sheds as I live on a narrow road. Delivery and assembly service : once the sheds are ordered, the multistage delivery and then assembly service seemed complicated and likely to go wrong. In fact delivery was earlier than guided, although only to my drive, so it involved moving some quite heavy boxes to the back of the house. Arranging the Assembly service was the weakest bit of the entire purchase process as i had to wait nearly three weeks for assembly and the person coordinating this service (third party contractor) was not very good at communicating. But the team of two that eventually turned up were excellent - great work and super helpful, so the important bit - the actual assembly - was done very well. Overall : its quite a long and expensive process from start to finish but the Elbec team make it easy and the sheds themselves are first class. Very happy with my purchases.”
“I found that Elbec Garden Buildings were the cheapest I could find online for the Premium Stain I needed for my new Log Cabin. The delivery was much quicker than I expected too, and free! Very pleased with the service, Thank You!”
“The delivery was on time professionally packed, all pieces where there. Instructions were easy to follow and all went together well with no gaps or problems. Very happy with this considering their was no contact with anyone just internet.”
“Thank you again. This was a further purchase as we were so pleased with our first experience. Excellent service. East to order. Fast delivery. Good notification of delivery, Very competitive price. well pleased.”
“Kept well informed along the way re delivery. On the day, delivery was made by Paul the driver on time and he was very helpful. The instructions re construction look comprehensive and easy to follow and although not up yet the parts of our new summerhouse/shed look very good quality.”
“The product itself was quite good value but things like the screws supplied to put it together were to be honest....rubbish. I was supplied with the exact amount to do the job, of these 6 were already bent about 5/8 of an inch from the top. Although not overly expensive it was a pain having to go to a DIY store 7 miles away to buy more. As well as this it proved really difficult to screw the the lattice sides to the main uprights using a power screwdriver as it was impossible to put them in straight as the lattice struts got in the way. It would be far better if the lattice sides came already screwed together. Product quite good......assembling could be much easier. Quite a few of the lattice struts had knots that had fallen out which will leave it much to easier to break if it accidently had any amount of pressure put on it.”
