ElectroCity Reviews

Name: ElectroCity
Address: Ormonde Retail Park, Purcellsinch, Dublin Road, Ormonde Retail Park, Purcellsinch, Dublin Road, Kilkenny
Rating: 4.71

4.7 Rating 2,499 Reviews

93 %

of reviewers recommend ElectroCity

4.7

Based on 2,499 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About ElectroCity:

With stores in Kilkenny, Carlow and Waterford, ElectroCity is one of the largest independent electrical retailers in Ireland. Established in 1993, we now employ over 50 people across the south east and pride ourselves on the quality of products we sell and excellence of service we provide.

Visit Website

Phone:

0599188069

Email:

help@electrocity.ie

Location:

Ormonde Retail Park, Purcellsinch, Dublin Road,
Ormonde Retail Park, Purcellsinch, Dublin Road
Kilkenny
R95 X795

Write Your review

Tell us how ElectroCity made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

ElectroCity 5 star review on 16th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Phone arrived with a crack on the screen other that I would of rated higher”

Helpful Report

Posted 4 months ago

“Just miss my order i was waiting for nothing till when i rang them my self.”

Helpful Report

Posted 6 months ago

“It took 5 days from point of ordering to collection. No communication in between. It was only a hob. Not great.”

Helpful Report

Posted 7 months ago

“Online order, received email to say my product was ready , called to shop, 30 mins staff looking for product, no product, told it would be 3 days, told they would ring/email when ready, no call no email”

Helpful Report

(ElectroCity Waterford) - Posted 7 months ago

“Ordered two identical products, one had been opened, wasn’t internal packaging had been removed and cable was missing.”

Helpful Report

Posted 9 months ago

“The store manager of the Waterford store is extremely rude and needs to control his attitude with both customers and staff, I was purchasing a handheld hoover a couple months back and he was completely disrespectful to a young blonde lady that worked there and she was only trying to help me. The other staff members were extremely helpful and a pleasure, I will be going to them next time.”

Helpful Report

(ElectroCity Waterford) - Posted 1 year ago

Hi Roisin, Thank you for taking the time to leave a review. We're very sorry about the experience you had in our Waterford store, this is not the norm and we're confident your next visit will be far better. Feel free to reach out to us for anything at help@electrocity.ie This has been passed on and will be followed up on with everyone involved. ⚡ The ElectroCity Team

Posted 1 year ago

“I was happy with the product.. only problem was it would have only cost me 99.99 in heavins electrical which was a huge price difference. I should have shopped around.”

Helpful Report

Posted 1 year ago

“I have no problem with the service I received from ElectroCity, I do have an issue with the bosh Tassimo coffee maker I bought as it is not the current model but an older one. Other than the fact I had visitors staying for a family funeral I would have returned it but had to use it so therefore can't. I bought it to replace my as I thought older one which in actual fact was a newer model than the one I bought.”

Helpful Report

Posted 1 year ago

“You could have given a data cable to connect the laptop to the printer. We could not install the HP Smart app in our phone due to net connection issue. We also tried to install the app in our laptop. But the compatible software was not available in the App Store. When we emailed you requesting for a data cable, your team member replied that the cable was not part of the standard package. It is very sad that we could not make full use of the product we purchased and thus didn't receive full value for the money spent.”

Helpful Report

Posted 2 years ago

“Hi, just so you know, the package was delivered to 280 Crumlin Rd. as opposed to Clonard Rd., probably needs to be taken up with the courier company. Was just by chance I managed to get the delivery. Other than the delivery issue the product is as described, thank you.”

Helpful Report

Posted 2 years ago

“Second purchase from you where old appliance hasn't been collected.”

Helpful Report

Posted 2 years ago

“Bloomberg machines on the ElectroCity web attract sales by implying there is a 5 year warranty. When registering the machine the warranty is stated as 3 years. I made my purchase based on this incorrect information!!”

Helpful Report

Posted 2 years ago

“Product not as advertised. Got a flimsy repay when I pursued the fault. Will be leaving a negative review on the product on the website”

Helpful Report

Posted 2 years ago

Hi Craig, Thank you for your review. We're sorry to hear you didn't find our reply explaining the new energy labels satisfactory. As explained, the energy labels have transitioned to a new scale meaning the older A+++ rating is a D rating on the new scale. The appliance uses the same amount of energy and costs no more to run. The new scale is intended to incentivise manufacturers to produce even more energy efficient machines in the future. Please find the link to our page explaining this once again here: https://www.electrocity.ie/the-new-energy-label-explained/ If you have any questions do please reach out to our original email to you, or call us on the direct line provided in mentioned email. Kind regards, ElectroCity

Posted 2 years ago

“So, so slow to deliver even when the item was shown as in stock.”

Helpful Report

Posted 2 years ago

“Initial phone order was fine, I was told large fridge freezers were a two person lift & delivery turned up & driver was on his own & refused to even call the office, turned up a second time same thing one driver & had to bring it in myself with him. Not good enough really.”

Helpful Report

Posted 2 years ago

“It took almost three weeks to get my very simple ordered delivered. It took several phone calls to move things along and no one in your store seemed to take much interest in finding a solution to the delay.”

Helpful Report

Posted 2 years ago

“Product very good; 3rd party delivery company really excellent; ordering process very laborious-each stage having to be followed up by me as I experienced a consistent lack of response/ communications regarding the status of my order. I doubt if I ever have had to put in as much time into ordering a product online to delivery (and I order online a lot) as I have with ElectroCity.”

Helpful Report

Posted 3 years ago

“I requested information about the product but that information turned out to be incorrect. However I am happy enough with the product”

Helpful Report

Posted 3 years ago

“Happy Christmas”

Helpful Report

Posted 3 years ago

“I was disappointed with the response I got or rather lack of response from Electrocity when I phoned in to report a fault with my washing machine. someone was supposed to phone me back but never did. I have bought a lot of electrical products from Electrocity in the past.”

Helpful Report

Posted 3 years ago

ElectroCity is rated 4.7 based on 2,499 reviews