ElectroCity Reviews

Name: ElectroCity
Address: Ormonde Retail Park, Purcellsinch, Dublin Road, Ormonde Retail Park, Purcellsinch, Dublin Road, Kilkenny
Rating: 4.71

4.7 Rating 2,499 Reviews

93 %

of reviewers recommend ElectroCity

4.7

Based on 2,499 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About ElectroCity:

With stores in Kilkenny, Carlow and Waterford, ElectroCity is one of the largest independent electrical retailers in Ireland. Established in 1993, we now employ over 50 people across the south east and pride ourselves on the quality of products we sell and excellence of service we provide.

Visit Website

Phone:

0599188069

Email:

help@electrocity.ie

Location:

Ormonde Retail Park, Purcellsinch, Dublin Road,
Ormonde Retail Park, Purcellsinch, Dublin Road
Kilkenny
R95 X795

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ElectroCity 5 star review on 16th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Stay away, the store only has a 28-day warranty. Although when you buy it, it says that you have a one-year warranty. You can't return the product you bought to the store, they refer you to consultants in England, with whom I had to fight for half a day, because they sent me instructions to repair an electronic device that doesn't respond to anything. That's why I buy in a local store, so that in the event of a failure I can return it under warranty, they wash their hands of it and you have to do the work for them yourself. I DO NOT RECOMMEND”

Helpful Report

Posted 3 months ago

Hi Marcin, Thank you for sharing your feedback. We take all customer concerns seriously and would like to clarify our warranty process. All our products include a full manufacturer's warranty of at least 12 months. While we handle issues directly in the first 28 days, working with manufacturers after this period actually provides the fastest resolution because their technical teams can diagnose issues immediately and speak directly with customers about the specific problem. We understand this might seem like we're not taking responsibility, but it's the opposite — we're here to help throughout the entire warranty period. Once a manufacturer confirms a fault, we process repairs or replacements quickly. We can also contact manufacturers on customers' behalf, though this does take longer as the manufacturer will be passing queries through us to you, which creates a lag in the process. This would be normal of any similar retailer and does not affect your rights as our valued customer. If you'd like our assistance with your printer, please email help@electrocity.ie with your order details and we'll be happy to help. — The ElectroCity.ie Team ⚡

Posted 3 months ago

“Really bad experience returning a Tv which was faulty in Carlow store, had to travel 20mins journey back to the store 1 hour after purchase. Staff made me feel like i was the issue, made me wait around making calls and not very understanding or proactive in providing a positive outcome, not a good customer service experience to be honest.”

Helpful Report

Posted 4 months ago

“You advertised the heater I bought as the wrong wattage.The Delonghi dragon you have claims to be a higher output than it actually is.”

Helpful Report

Posted 4 months ago

Thanks for bringing this to our attention! We do apologise for the incorrect power output listed for the Dragon radiator, this has now been updated to the correct 2000W. Do feel free to reach out to us at help@electrocity.ie if you have any further questions or concerns. — The ElectroCity Team ⚡

Posted 4 months ago

“I have no recieved my orderhave contacted the courier and they have no record of the order yet I recieved email from electrocity on the 11th November to say it was processed and out for delivery I have paid I full for my dryer and am very frustrated and want what I paid for ,there is no customer support at all and no contact details Show quoted text”

Helpful Report

Posted 5 months ago

“Bought online. Next day price reduced by €20. Then at the weekend, further price reduction of €50. Same machine cost me €70 more within the space of 2-3 days. Staff were very helpful and friendly but the huge price difference of €70 from a Wednesday to a Friday is a bitter pill to swallow.”

Helpful Report

Posted 5 months ago

“I was waiting for fridge no 1 left me know that it wasn’t in stock and that they where waiting for it to come in”

Helpful Report

Posted 6 months ago

“Your delivery mən kept complaining about my gate even though I went all the way to help them out. They reversed the outer door of the fridge and left the freezer door as it is, so had to do it myself. Very poor work.”

Helpful Report

Posted 6 months ago

“Ordered a tv online . Collected from Carlow store . The customer service was disappointing, the retail assistant got my order from a stock room and asked me to sign my name to say I had received and then walked off. Didn’t offer help bring tv out to the car.”

Helpful Report

(ElectroCity Carlow) - Posted 7 months ago

Hello, Thank you for taking the time to share your feedback with us. We are sorry to hear about your experience at our Carlow store. We pride ourselves on our service and apologise for the oversight. We have addressed this matter with our entire in-store team to ensure that all staff are aware. If there's anything we can do to help you further, please don't hesitate to reach out to us at help@electrocity.ie. — The ElectroCity Team ⚡

Posted 7 months ago

“I ordered a tumble dryer which is working fine but I was promised my old dryer would be taken away. I am still waiting, having sent subsequent e mails. This is now going on for several weeks.”

Helpful Report

Posted 7 months ago

Hi Valerie, Thank you for taking the time to leave us a review. We do apologise for the delay with collection of your old appliance. Your request was forwarded to the courier immediately after you reached out to us and we were unaware this hadn't happened since. We will be following this up with them and will keep you updated. If you need anything else in the meantime do let us know at help@electrocity.ie. — The ElectroCity Team ⚡

Posted 7 months ago

“Six staff members standing around, the one at the counter playing with her nails , walked out”

Helpful Report

(ElectroCity Kilkenny) - Posted 8 months ago

“Good range of products and competitive prices but poor customer service.”

Helpful Report

(ElectroCity Kilkenny) - Posted 8 months ago

“I was ensured the product was going to send from original package however i received a display product”

Helpful Report

Posted 9 months ago

Hi Ozkan, Thank you for taking the time to leave us a review, we take all feedback on board! We're sorry to hear you may have received a display model, we never sell display models unless explicitly mentioned. We will be reviewing footage from our fulfilment center to see how a display model may have been sent to you and to prevent it happening in the future. In the meantime please do reach out to us at help@electrocity.ie and we'll be more than happy to discuss this further. - The ElectroCity Team ⚡

Posted 9 months ago

“Online is suppose to be fast and efficient far from it with this delivery and I have always bought from this company as I’m on records in Carlow store”

Helpful Report

Posted 1 year ago

“Everthing was excelent except I need a receipt for tax purposes. I am told when I ask for a receipt that the invoice is the receipt. Thats a new one on me and I´m sure the tax man will not accept it. My scores reflect the refusal to provide a receipt. If I got a receipt my scores would be much more favorable. Such a pity . All that is required is to add two lines to the Invoice. Payment Received € 328.99 Outstanding balance € 0.00”

Helpful Report

Posted 1 year ago

Hi Mervyn, Thank you for your review. We're sorry to hear the order invoice/receipt is not suitable for you, any businesses we have dealt with in the past have had no issue using it. We do see in our previous emails we explained that it could be used for your purposes, but asked if you needed anything else to let us know and haven't heard from you since. This was not us drawing a line under the matter, we're always more than happy to help! We'll reply separately to our previous email shortly and hopefully get this issue sorted. - The ElectroCity Team ⚡

Posted 1 year ago

“Awful service, I have a washing machine 21 days and to get it exchanged it shocking, will not ever step foot in the place again”

Helpful Report

Posted 1 year ago

“Had to get item changed 3 times all faulty and had to arrange collection and delivery myself not once was I offered anything in competition for my kitchen been distroyed in water because of these faulty dishwasher and washing machine they where only purchased in August 23won't be back again”

Helpful Report

Posted 1 year ago

“I had to ring the store for my order, the date that reflected to be delivered when l placed an order was 2 days being delayed,no one bothered to ring or email me. Until l did”

Helpful Report

Posted 1 year ago

“Very poor experience from waterford store”

Helpful Report

(ElectroCity Waterford) - Posted 1 year ago

“I selected collect in carlow and it says same on invoice but the package was sent to my billing address which was my previous address and it was a headache to sort it out”

Helpful Report

Posted 1 year ago

“Ten days after order still no sign of cooker.. so cold food yet again. Was supposed to be delivered today but just had a call to say will now be tomorrow! You couldn't make this up! Appalling.”

Helpful Report

Posted 1 year ago

Hi David, Thank you for taking the time to leave a review. We're very sorry to hear about the delay with your delivery. Our delivery times are something we take pride in, as our other reviews show. Having spoken with the courier it sounds like this was delivered to you today in 9 working days, more than our 7 working day maximum. We always strive to get any issues sorted for our customers as soon as they arise and would encourage you, or any customer, in the future to reach out to us so we can arrange alternative delivery, etc. We're always available by phone, live chat or at help@electrocity.ie. We are confident that if you were to order with us again you would experience the service that so many of our customers have. - The ElectoCity Team ⚡

Posted 1 year ago

ElectroCity is rated 4.7 based on 2,499 reviews