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ElectroCity Reviews

4.7 Rating 2,000 Reviews

93 %

of reviewers recommend ElectroCity

Company Reviews

Product Reviews

4.7

Based on 2,000 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About ElectroCity:

With stores in Kilkenny, Carlow and Waterford, ElectroCity is one of the largest independent electrical retailers in Ireland. Established in 1993, we now employ over 50 people across the south east and pride ourselves on the quality of products we sell and excellence of service we provide.

Visit Website

Phone:

0599188069

Email:

help@electrocity.ie

Location:

Ormonde Retail Park, Purcellsinch, Dublin Road,
Ormonde Retail Park, Purcellsinch, Dublin Road
Kilkenny
R95 X795

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ElectroCity 5 star review on 5th April 2024

ElectroCity 5 star review on 1st April 2024

ElectroCity 5 star review on 19th February 2024

ElectroCity 5 star review on 7th February 2024

ElectroCity 5 star review on 15th December 2023

ElectroCity 5 star review on 11th December 2023

ElectroCity 3 star review on 17th October 2023

41

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Online is suppose to be fast and efficient far from it with this delivery and I have always bought from this company as I’m on records in Carlow store”

Posted 1 month ago

“Everthing was excelent except I need a receipt for tax purposes. I am told when I ask for a receipt that the invoice is the receipt. Thats a new one on me and I´m sure the tax man will not accept it. My scores reflect the refusal to provide a receipt. If I got a receipt my scores would be much more favorable. Such a pity . All that is required is to add two lines to the Invoice. Payment Received € 328.99 Outstanding balance € 0.00”

Posted 1 month ago

Hi Mervyn, Thank you for your review. We're sorry to hear the order invoice/receipt is not suitable for you, any businesses we have dealt with in the past have had no issue using it. We do see in our previous emails we explained that it could be used for your purposes, but asked if you needed anything else to let us know and haven't heard from you since. This was not us drawing a line under the matter, we're always more than happy to help! We'll reply separately to our previous email shortly and hopefully get this issue sorted. - The ElectroCity Team ⚡

Posted 1 month ago

“Awful service, I have a washing machine 21 days and to get it exchanged it shocking, will not ever step foot in the place again”

Posted 2 months ago

“Had to get item changed 3 times all faulty and had to arrange collection and delivery myself not once was I offered anything in competition for my kitchen been distroyed in water because of these faulty dishwasher and washing machine they where only purchased in August 23won't be back again”

Posted 2 months ago

“I had to ring the store for my order, the date that reflected to be delivered when l placed an order was 2 days being delayed,no one bothered to ring or email me. Until l did”

Posted 2 months ago

“Very poor experience from waterford store”

(ElectroCity Waterford) - Posted 3 months ago

“I selected collect in carlow and it says same on invoice but the package was sent to my billing address which was my previous address and it was a headache to sort it out”

Posted 4 months ago

“Ten days after order still no sign of cooker.. so cold food yet again. Was supposed to be delivered today but just had a call to say will now be tomorrow! You couldn't make this up! Appalling.”

Posted 4 months ago

Hi David, Thank you for taking the time to leave a review. We're very sorry to hear about the delay with your delivery. Our delivery times are something we take pride in, as our other reviews show. Having spoken with the courier it sounds like this was delivered to you today in 9 working days, more than our 7 working day maximum. We always strive to get any issues sorted for our customers as soon as they arise and would encourage you, or any customer, in the future to reach out to us so we can arrange alternative delivery, etc. We're always available by phone, live chat or at help@electrocity.ie. We are confident that if you were to order with us again you would experience the service that so many of our customers have. - The ElectoCity Team ⚡

Posted 4 months ago

“Very disappointing - still waiting on delivery / installation so I certainly will not use ElectroCity again, nor would I recommend them. Donal Hogan”

Posted 5 months ago

“I bought a washer/dryer from electricity the first time I used it a burning smell came from it . It doesn't dry the clothes and the door opens sometimes. An engineer called out for 2hours he was trying to fix it bits of it all over the floor. When I called them saying it still is working and I wanted my money back a woman called Mary screamed at me saying " you're not getting your money back" to say she was rude is an understatement she has no manner for the public. I'm out of pocket now with no washing machine or dryer because of them . AVOID this place they will SCAM you”

Posted 5 months ago

“Dreadful customer service. Left waiting at desk while an ignorant receptionist joked with a colleague and then took a phonecall🤨”

Posted 5 months ago

“Very slow delivery”

Posted 5 months ago

“Difficult to impossible to return goods without having to pay for opening it ( which you have to to see if it's what you want) and pay for return delivery. I'd never buy anything from them.”

Posted 5 months ago

“I ordered a washing machine and also paid for it to be installed. Their couriers, Caulfield Transport and their plumbing contractor, Master Care, don't communicate as they don't install in my area despite me paying for this service at checkout. I thought I'd go with an Irish owned company instead of the big guys at Curry's or DID and give them a chance.. I regret putting my faith in this company. I will never use them again.”

Posted 5 months ago

Hi Martin, Thank you for taking the time to leave a review of your ordering experience with us. It appears there may have been a misunderstanding or error during the ordering process, as we unfortunately do not offer installation services in all areas. This is made clear when choosing the installation option where a list of areas we serve is shown. A customer would need to choose the desired area for installation from here here before continuing. We strive to provide the best service possible to all our customers and in this instance the installation service on your order was missed by us. Typically you would have been contacted before this was dispatched to be made aware of the situation and a solution would have been found. As soon as we were made aware we made contact with several installers to try and get this sorted for you on a one-off basis. Unfortunately, none were available at the time and a full refund of your installation was offered along with help with the washing machine installation over the phone. We do appreciate every customer, as you said we are a small Irish owned company, and we're very proud of the great reviews from thousands of customers we have helped over the years. We are confident that if you were to order from us again you would see why what happened on this occasion was a one-off. ⚡ The ElectroCity Team

Posted 5 months ago

“This was my first time ordering from Electro City and I am not happy at all. What I ordered from the website is not what I received hence I give it a 1 star”

Posted 6 months ago

“Quick delivery good prices thanks”

Posted 6 months ago

“Still haven’t received order 10 days later!!!”

Posted 7 months ago

“I haven't received my order”

Posted 7 months ago

“When I spoke to the manager at Waterford store, he told me that I would only get the manufacturers guarantee of 1 year: I believe that under EU regulations it should be 2 years. Other than that the Electro City offer good value”

(ElectroCity Waterford) - Posted 8 months ago

“Unfortunately I ordered my fridge on 14th of June expecting it in 3-4 days I got a text 21/6 to say it will be with me before 12 on 22/6. I then missed a phone call at 8 ( I was sleeping) when I rang back I didn't get an answer rang direct to be told it has to be rescheduled. I am still without a fridge & very upset about the whole thing & sorry now that I bought from you.. very very dissapointed customer. Won't be using you again & will let my 8 siblings know to never use electricity.”

Posted 9 months ago

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ElectroCity is rated 4.7 based on 2,000 reviews