ElectroCity Reviews

Name: ElectroCity
Address: Ormonde Retail Park, Purcellsinch, Dublin Road, Ormonde Retail Park, Purcellsinch, Dublin Road, Kilkenny
Rating: 4.71

4.7 Rating 2,499 Reviews

93 %

of reviewers recommend ElectroCity

4.7

Based on 2,499 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About ElectroCity:

With stores in Kilkenny, Carlow and Waterford, ElectroCity is one of the largest independent electrical retailers in Ireland. Established in 1993, we now employ over 50 people across the south east and pride ourselves on the quality of products we sell and excellence of service we provide.

Visit Website

Phone:

0599188069

Email:

help@electrocity.ie

Location:

Ormonde Retail Park, Purcellsinch, Dublin Road,
Ormonde Retail Park, Purcellsinch, Dublin Road
Kilkenny
R95 X795

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ElectroCity 5 star review on 16th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“If the actual delivery timeline matched what they say on the website they would get a higher rating. A company employee wasn’t even able to give a delivery date for a small item which I thought was strange so I bought my item elsewhere.”

Helpful Report

Posted 5 days ago

“Good dealing with Elctrocity but the Courier company were abysmal. Sent package to wrong house and they will not speak to resolve over the phone”

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Posted 1 month ago

“I got my cooker but wasn't installed was told I needed a cable to connect to electric still waiting on installer to call back with cable not happy at all they should come with a wire new when you purchase a cooker 3 days later still no working cooker”

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Posted 2 months ago

“While the service and the product were really good the delivery did not happen. I contacted the delivery company multiple times and in the end I had to drive to the depot to collect the item.”

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Posted 2 months ago

“Not sure if it was down to the way it was pack or the way it was delivery but I received my package open and the black bag was ripped have a quick look device seem to be ok but could not tru check as it a gift from the big man otherwise from that you were very informed and even send a discount code which I appreciate thank you”

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Posted 4 months ago

“I opted for Klarna but waa charged full pruce upfront which I did not expect . If it is not ckear and transpare t ehick Klarna payments will be honoured or not, this is somewhat of a deterrent to my shopping with Electrocity in future.”

Helpful Report

Posted 8 months ago

Hi James, thank you for your review. Our apologies for any confusion with your payment. Any decision on whether the payment would be split or paid in one go would be made by Klarna on a case by case basis and would be displayed before making any payments. We have taken your feedback on board and will communicate this with Klarna. If you need anything else, or have any questions, let us know at help@electrocity.ie. – The ElectroCity Team ⚡

Posted 8 months ago

“very poor delivery (wrong address to the wrong person)”

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Posted 11 months ago

“Very unfriendly delivery guy let you down”

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Posted 1 year ago

“New machine came works perfectly but they wouldn't take the old machine away”

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Posted 1 year ago

“Waiting week for item when I taught click and collect would only take day or two”

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Posted 1 year ago

“not too bad”

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Posted 1 year ago

“Grand did what it said on the tin. Said they'd come back to collect my old machine, but they haven't so far”

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Posted 1 year ago

“Fridge freezer”

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Posted 1 year ago

“Poor communication for online orders and a long lead time.”

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Posted 1 year ago

“I'm still waiting for my product and there could have been more communication about delivery dates and when Mastercare would contact me. I had to call you to chase them up. Cheers”

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Posted 1 year ago

“Product was not in shop when ready for collection and had to be collected in warehouse- small item!”

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Posted 2 years ago

“!!!!!!!!!!!”

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Posted 2 years ago

“The manufactured goods were to specification. There was no reply to my email regarding delivery. Ordered Feb 28, 2023 Delivery type Free Delivery Delivered on 07/3/2023 There's really no use asking after the delivery what my thoughts are. My thoughts are important while I'm waiting on the delivery. You should really answer your received mails. Hugh”

Helpful Report

Posted 2 years ago

Hi Hugh, Sorry to read of your review, we pride ourselves in that all emails are replied to without fail, and we measure this carefully, It is surprising to hear that you could not reach us and we do not see any mail correspondance on our system, the correct email address for any direct queries would be help@electrocity.ie, so I wonder was this the address you sent us the mail to? We can also be reached easily on our support line 059-9188069 during working hours, Do reach out to us to let us know, and we can clarify for you, I see that the Large item was delivered within the 5 working days, however we're sorry we weren't aware of any pre-delivery queries you may have had, Kind Regards, Ronan McDermott Online Operations Manager

Posted 2 years ago

“I would not order online again as you can't pick up the same day even you have paid for your item by bank card. You have to wait until you get a email to collect your item. I ordered my oven on a Sunday and could not pick it up until Monday was not happy with that. If I had to go down to the shop I would of got it on same day. I would just have to ring them first see is the item in stock. Online I would not recommend. We picked up the item ourselves.”

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Posted 2 years ago

“Was expecting far more prompt delivery from a local store only 5 minutes drive away. Disappointing overall.”

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Posted 2 years ago

ElectroCity is rated 4.7 based on 2,499 reviews