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ElectroCity Reviews

4.7 Rating 1,999 Reviews

93 %

of reviewers recommend ElectroCity

Company Reviews

Product Reviews

4.7

Based on 1,999 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About ElectroCity:

With stores in Kilkenny, Carlow and Waterford, ElectroCity is one of the largest independent electrical retailers in Ireland. Established in 1993, we now employ over 50 people across the south east and pride ourselves on the quality of products we sell and excellence of service we provide.

Visit Website

Phone:

0599188069

Email:

help@electrocity.ie

Location:

Ormonde Retail Park, Purcellsinch, Dublin Road,
Ormonde Retail Park, Purcellsinch, Dublin Road
Kilkenny
R95 X795

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ElectroCity 5 star review on 5th April 2024

ElectroCity 5 star review on 1st April 2024

ElectroCity 5 star review on 19th February 2024

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ElectroCity 5 star review on 15th December 2023

ElectroCity 5 star review on 11th December 2023

ElectroCity 3 star review on 17th October 2023

41

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Very unfriendly delivery guy let you down”

Posted 2 months ago

“New machine came works perfectly but they wouldn't take the old machine away”

Posted 2 months ago

“Waiting week for item when I taught click and collect would only take day or two”

Posted 4 months ago

“not too bad”

Posted 4 months ago

“Grand did what it said on the tin. Said they'd come back to collect my old machine, but they haven't so far”

Posted 9 months ago

“Fridge freezer”

Posted 9 months ago

“Poor communication for online orders and a long lead time.”

Posted 11 months ago

“I'm still waiting for my product and there could have been more communication about delivery dates and when Mastercare would contact me. I had to call you to chase them up. Cheers”

Posted 11 months ago

“Product was not in shop when ready for collection and had to be collected in warehouse- small item!”

Posted 1 year ago

“!!!!!!!!!!!”

Posted 1 year ago

“The manufactured goods were to specification. There was no reply to my email regarding delivery. Ordered Feb 28, 2023 Delivery type Free Delivery Delivered on 07/3/2023 There's really no use asking after the delivery what my thoughts are. My thoughts are important while I'm waiting on the delivery. You should really answer your received mails. Hugh”

Posted 1 year ago

Hi Hugh, Sorry to read of your review, we pride ourselves in that all emails are replied to without fail, and we measure this carefully, It is surprising to hear that you could not reach us and we do not see any mail correspondance on our system, the correct email address for any direct queries would be help@electrocity.ie, so I wonder was this the address you sent us the mail to? We can also be reached easily on our support line 059-9188069 during working hours, Do reach out to us to let us know, and we can clarify for you, I see that the Large item was delivered within the 5 working days, however we're sorry we weren't aware of any pre-delivery queries you may have had, Kind Regards, Ronan McDermott Online Operations Manager

Posted 1 year ago

“I would not order online again as you can't pick up the same day even you have paid for your item by bank card. You have to wait until you get a email to collect your item. I ordered my oven on a Sunday and could not pick it up until Monday was not happy with that. If I had to go down to the shop I would of got it on same day. I would just have to ring them first see is the item in stock. Online I would not recommend. We picked up the item ourselves.”

Posted 1 year ago

“Was expecting far more prompt delivery from a local store only 5 minutes drive away. Disappointing overall.”

Posted 1 year ago

“While ordering was easy, next day delivery didn't happen and when item was delivered I received no call to say it was on the way, no one knocked the door just left an electrical item on back door step in the rain. Very disappointed”

Posted 1 year ago

Hi Ellen, Thanks so much for your feedback, just to note we offer a 1-2 working day delivery on small tems as referenced on site, some items can arrive next day if ordered before 1pm, however in this case the order was placed at 5.40pm on Wednesday evening and delivered at 8.40am on Friday morning, DPD are passed your details in order to text and email a delivery window to you in advance, and rest assured we have reached out to DPD to look into this directly for us, Kind Regards, ElectroCity Team

Posted 1 year ago

“Went to your store buy fitbit none there bought one on Amazon quarter price I will go there again”

Posted 1 year ago

“Ordered lg 55" tv online . Product wasn't insured to view. When box was opened it was an older model with fixed legs.if I saw in store ,I wouldn't have bought. Wasn't worth the hassle of returning”

Posted 1 year ago

Hi Seamus, thank you for your review. I can see you ordered the 2022 model of this TV and the description online mentions this along with images of the legs. We do have the UQ7500 model on display in Kilkenny, albeit in the 50" version but there are no differences beside the screen size. If you believe there was a mistake with the TV you received we'd be more than happy to help you. If you could email pictures of the model number on the rear of the TV to help@electrocity.ie someone will be back to you today 🙂

Posted 1 year ago

“Delivery was prompt, but as often my request to text or ring at the allocated time Before delivery doesn't happen. I didn't get a call at all, just a doorbell call at 9am. I would suggest that use clear plastic wrapping, instead of black, as It is more suitable for the recycling bin. I am not sure if the black can be recycled.”

Posted 1 year ago

“Why do I need to pay BEFORE finding out if an item is immediately available for collection?”

Posted 1 year ago

“Everything good only when l arrived to pick it up it wasn’t ready so had to wait another 15 mins even though I got a message saying it was ready”

Posted 1 year ago

“I was not happy with the way the delivery was organized. I also found it very difficult to obtain a copy of the invoice.”

Posted 1 year ago

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ElectroCity is rated 4.7 based on 1,999 reviews