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ElectroCity Reviews

4.7 Rating 2,007 Reviews

93 %

of reviewers recommend ElectroCity

Company Reviews

Product Reviews

4.7

Based on 2,007 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About ElectroCity:

With stores in Kilkenny, Carlow and Waterford, ElectroCity is one of the largest independent electrical retailers in Ireland. Established in 1993, we now employ over 50 people across the south east and pride ourselves on the quality of products we sell and excellence of service we provide.

Visit Website

Phone:

0599188069

Email:

help@electrocity.ie

Location:

Ormonde Retail Park, Purcellsinch, Dublin Road,
Ormonde Retail Park, Purcellsinch, Dublin Road
Kilkenny
R95 X795

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ElectroCity 5 star review on 26th April 2024

ElectroCity 5 star review on 22nd April 2024

ElectroCity 5 star review on 5th April 2024

ElectroCity 5 star review on 1st April 2024

ElectroCity 5 star review on 19th February 2024

ElectroCity 5 star review on 7th February 2024

ElectroCity 5 star review on 15th December 2023

43

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“had two washing replaced in matter of months, should have been given replacement after first one but wasnt, tried repairing but that was a disaster, second one the same, very poor merchandise, will not shop there again.”

Posted 1 year ago

“horrible shipping”

Posted 1 year ago

“Bought a washing machine less than 6 months ago and it blew up,it's going on 3 weeks now and still have no answers to what is going on regarding an engineer call out ect,I've 2 small children so it's a disaster to be without a washing machine.and the matter of fact that it blew up which is dangerous I could be taking it further.im sick of ringing beko the shop shoulder sorting this for me as thats who I bought it from.”

Posted 1 year ago

“Wouldn’t recommend, purchased a fridge on line which said in stock. Waited a week with no delivery. Was then told it would be in by the end of the week, but it wasn’t so they told me they had same in silver. I had no choice I had to take it as I was now waiting a week without a fridge.”

Posted 1 year ago

“Very Bad experience. Oustbof stock dishwasher advertised and finanace is agreed and they don't have any option to give me different one and money will return after few days. Already process don't for 10days nearly.”

Posted 1 year ago

“no words can express my disappointment wtih your staff and verbal promises to be broken.. at last a very kind manager agree and saw our point of view but not before many calls and e mails on my part. sick of fighting with people in this country, i am over it and will never ever buy here again or recommend anyone buy from them. however the appliance is great.”

Posted 1 year ago

“Simply for the fact that my query has been sweeped under the bed and forgotten about”

Posted 1 year ago

“I've ordered a laptop which came in 2 days but the box was open the pen was missing and different laptop all together Second one was different colour so I just can't understand what is going on”

Posted 1 year ago

“Won't be ordering from you again. Horrendous service”

Posted 1 year ago

“Still waiting, unusual for Electrocity I know! I realize that you are waiting for stock”

Posted 1 year ago

“I’m sick of all the emails asking me to rate you. I’ve already done it but will never shop with you again. I’m blocking your mails.”

Posted 1 year ago

“do not use their delivery system, took 6 days to deliver my tv from kilkenny to kerry, a 2 hour drive”

Posted 1 year ago

“Don't buy an electric cooker like I did and it broke down after 6 weeks and they told me the glass door isn't covered under warranty. 4 mts later nothing is happening so be careful”

Posted 1 year ago

“Tv has a big white shadow on the black screen, girl supposed to arrange for me to get it sorted and never heard anything back. I'll never buy from you again.”

Posted 1 year ago

Hi Steven, We're very sorry to hear about your experience. We had arranged to collect this TV from you but, as you couldn't be without it for the couple of days it would take for us to collect and replace the TV, we made an exception in your case. We were in contact with you on the 11th of May letting you know you could drop this TV back at your local store and pick up a replacement, but this doesn't seem to have happened as of yet and we have received no further emails from you. If you would like to drop it back still, we would be more than happy to accommodate you.

Posted 1 year ago

“Wrong item sent and took many emails to sort out. It’s fine to make a mistake but when it’s not fixed and the customer has to chase it makes you sure you’ll never order again”

Posted 1 year ago

“You didn’t receive TV,, I couldn't check when it was coming, I couldn't track the delivery, I called them and they said they'd be delivered, and they did Irish family business, so I trusted them and ordered it, but I'll never order it here again.”

Posted 2 years ago

“Very poor service. Paid for express delivery 2-3 days , chased the 4th day and I was advised that I would be contacted back with updates. Nobody contacted back. Phoned 5th day , twice same again. Only when I have managed to get in contact with the manager , things started to move. So , I would give a 10 to the Manager only, but to all the rest of the staff a 1 as got my item on the 6th day”

Posted 2 years ago

“I emailed Help on 7th Feb in relation to a problem I have with a less than 6-months old Samsung Cordless Vacuum Cleaner. No one replied to me 10 days later.”

Posted 2 years ago

“I ordered this Samsung tablet only to find out 2 days later that it was out of stock. I was told my refund was being processed immediately but it took over a month for the money to return to my account. When I called to query when my refund would return to my account I was given an apology for the delay and reassured I would get the money back in the coming days. This was in December. The person I spoke to said they would email me a discount to use in future as a token of apology. This never arrived. Terrible service from start to finish which is disappointing when trying to shop local. Also, a poor reflection of your organisation to send me an email asking me to review the product I was never sent in order to get 10% off..”

Posted 2 years ago

“Ordered a steam cleaner online as a gift. No sign after ten days. I had to chase it up. Manager replied apologising saying he would sort it. Weeks passed I had to email for my money back. Manager replied no problem- awful service. No apology .”

Posted 2 years ago

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ElectroCity is rated 4.7 based on 2,007 reviews