ElectroCity Reviews

Name: ElectroCity
Address: Ormonde Retail Park, Purcellsinch, Dublin Road, Ormonde Retail Park, Purcellsinch, Dublin Road, Kilkenny
Rating: 4.71

4.7 Rating 2,499 Reviews

93 %

of reviewers recommend ElectroCity

4.7

Based on 2,499 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About ElectroCity:

With stores in Kilkenny, Carlow and Waterford, ElectroCity is one of the largest independent electrical retailers in Ireland. Established in 1993, we now employ over 50 people across the south east and pride ourselves on the quality of products we sell and excellence of service we provide.

Visit Website

Phone:

0599188069

Email:

help@electrocity.ie

Location:

Ormonde Retail Park, Purcellsinch, Dublin Road,
Ormonde Retail Park, Purcellsinch, Dublin Road
Kilkenny
R95 X795

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ElectroCity 5 star review on 16th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Won't be ordering from you again. Horrendous service”

Helpful Report

Posted 2 years ago

“Still waiting, unusual for Electrocity I know! I realize that you are waiting for stock”

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Posted 2 years ago

“I’m sick of all the emails asking me to rate you. I’ve already done it but will never shop with you again. I’m blocking your mails.”

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Posted 2 years ago

“do not use their delivery system, took 6 days to deliver my tv from kilkenny to kerry, a 2 hour drive”

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Posted 2 years ago

“Don't buy an electric cooker like I did and it broke down after 6 weeks and they told me the glass door isn't covered under warranty. 4 mts later nothing is happening so be careful”

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Posted 2 years ago

“Tv has a big white shadow on the black screen, girl supposed to arrange for me to get it sorted and never heard anything back. I'll never buy from you again.”

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Posted 2 years ago

Hi Steven, We're very sorry to hear about your experience. We had arranged to collect this TV from you but, as you couldn't be without it for the couple of days it would take for us to collect and replace the TV, we made an exception in your case. We were in contact with you on the 11th of May letting you know you could drop this TV back at your local store and pick up a replacement, but this doesn't seem to have happened as of yet and we have received no further emails from you. If you would like to drop it back still, we would be more than happy to accommodate you.

Posted 2 years ago

“Wrong item sent and took many emails to sort out. It’s fine to make a mistake but when it’s not fixed and the customer has to chase it makes you sure you’ll never order again”

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Posted 2 years ago

“You didn’t receive TV,, I couldn't check when it was coming, I couldn't track the delivery, I called them and they said they'd be delivered, and they did Irish family business, so I trusted them and ordered it, but I'll never order it here again.”

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Posted 3 years ago

“Very poor service. Paid for express delivery 2-3 days , chased the 4th day and I was advised that I would be contacted back with updates. Nobody contacted back. Phoned 5th day , twice same again. Only when I have managed to get in contact with the manager , things started to move. So , I would give a 10 to the Manager only, but to all the rest of the staff a 1 as got my item on the 6th day”

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Posted 3 years ago

“I emailed Help on 7th Feb in relation to a problem I have with a less than 6-months old Samsung Cordless Vacuum Cleaner. No one replied to me 10 days later.”

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Posted 3 years ago

“I ordered this Samsung tablet only to find out 2 days later that it was out of stock. I was told my refund was being processed immediately but it took over a month for the money to return to my account. When I called to query when my refund would return to my account I was given an apology for the delay and reassured I would get the money back in the coming days. This was in December. The person I spoke to said they would email me a discount to use in future as a token of apology. This never arrived. Terrible service from start to finish which is disappointing when trying to shop local. Also, a poor reflection of your organisation to send me an email asking me to review the product I was never sent in order to get 10% off..”

Helpful Report

Posted 3 years ago

“Ordered a steam cleaner online as a gift. No sign after ten days. I had to chase it up. Manager replied apologising saying he would sort it. Weeks passed I had to email for my money back. Manager replied no problem- awful service. No apology .”

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Posted 3 years ago

“Never respond to a request for information on an order. Won’t buy off them again and still haven’t received the items.”

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Posted 3 years ago

“Had problems with new TV. Took numerous calls to electrocity and lg suppliers to sort, plus a lot of time wasted dealing with it. Not good for a new product 😕😐”

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Posted 3 years ago

“Order did not arrive as stated, said it was signed for, impossible as we live behind electric gates and no attempt was made to deliver order”

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Posted 3 years ago

“Not happy,had to pay customs vat and you suggest you are Ireland site.”

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Posted 3 years ago

“The service provided was very poor it took 10 days to deliver a dis washer and another 2 days for it to fitted. I was told when ordering it would be delivered in 3/4 days .”

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Posted 3 years ago

Hi Fiona, Thank you for leaving us a review, sorry to read that the delivery time-frame may have been missed on this occasion, in relation to installations this can add on some additional days to your delivery, as we deliver to the installer first, who then completes the delivery and install together from their side based on their current install schedule, However, we have now noted this on our installation option on the website to avoid any confusion going forward, and will feed this back to our delivery partners, Kind Regards, Ronan McDermott Online Department Manager

Posted 3 years ago

“Hello 186067 order number Wall Mount never arrived!!! What happens??? 79.95€”

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Posted 3 years ago

Hi Béla, Thanks for getting in contact with us, Sorry to hear that the bracket did not arrive with you, this was ordered directly with our supplier at the time so we would have expected this to be already with you, We haven't been able to reach you by phone so please do contact us at help@electrocity.ie and we will have another dispatched without delay to you, Kind Regards, Ronan McDermott Online Department Manager

Posted 3 years ago

“The product was ordered as it was in stock. It took two weeks and several phone calls until I received an email informing me that the product was on its way.”

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Posted 3 years ago

Dear Reviewer, Thank you for leaving us your feedback, So sorry to read that the delivery took longer than usual, we have fed this back to our delivery partners as delivery should take 5-7 days even to outlying areas, also our system should automatically have kept you updated on this process, so our team are checking back on this to investigate, Kind Regards, Ronan McDermott Online Department Manager

Posted 3 years ago

“Customer Service is utterly poor, it's because click and collect take a long days of waiting without even any call or message about the reason of delayed....I log in ffor the live chat then an operator start the conversation...when I ask about my order it makes me waiting for 4minutes until it closed without even getting me back for a chat...very disappointing.. If you have click and collect do not take the payment unless you have the stock of supply to produce so that the customer has a choice to look for other alternative.”

Helpful Report

Posted 3 years ago

Dear Reviewer, Thank you for your feedback of your previous experience with our Click and Collect service, sorry to read that there was a problem at the time, however you can be rest assured that since your order was placed in March 2020 that our entire Click and Collect and Live Chat process has been streamlined, We are confident that no such problems would be experienced should you choose to place another Click and collect order with us again, Kind Regards, Ronan McDermott Online Department Manager

Posted 3 years ago

ElectroCity is rated 4.7 based on 2,499 reviews