ElectroCity Reviews

Name: ElectroCity
Address: Ormonde Retail Park, Purcellsinch, Dublin Road, Ormonde Retail Park, Purcellsinch, Dublin Road, Kilkenny
Rating: 4.71

4.7 Rating 2,499 Reviews

93 %

of reviewers recommend ElectroCity

4.7

Based on 2,499 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About ElectroCity:

With stores in Kilkenny, Carlow and Waterford, ElectroCity is one of the largest independent electrical retailers in Ireland. Established in 1993, we now employ over 50 people across the south east and pride ourselves on the quality of products we sell and excellence of service we provide.

Visit Website

Phone:

0599188069

Email:

help@electrocity.ie

Location:

Ormonde Retail Park, Purcellsinch, Dublin Road,
Ormonde Retail Park, Purcellsinch, Dublin Road
Kilkenny
R95 X795

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ElectroCity 5 star review on 16th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Very disappointing - still waiting on delivery / installation so I certainly will not use ElectroCity again, nor would I recommend them. Donal Hogan”

Helpful Report

Posted 1 year ago

“I bought a washer/dryer from electricity the first time I used it a burning smell came from it . It doesn't dry the clothes and the door opens sometimes. An engineer called out for 2hours he was trying to fix it bits of it all over the floor. When I called them saying it still is working and I wanted my money back a woman called Mary screamed at me saying " you're not getting your money back" to say she was rude is an understatement she has no manner for the public. I'm out of pocket now with no washing machine or dryer because of them . AVOID this place they will SCAM you”

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Posted 1 year ago

“Dreadful customer service. Left waiting at desk while an ignorant receptionist joked with a colleague and then took a phonecall🤨”

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Posted 1 year ago

“Very slow delivery”

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Posted 1 year ago

“Difficult to impossible to return goods without having to pay for opening it ( which you have to to see if it's what you want) and pay for return delivery. I'd never buy anything from them.”

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Posted 1 year ago

“I ordered a washing machine and also paid for it to be installed. Their couriers, Caulfield Transport and their plumbing contractor, Master Care, don't communicate as they don't install in my area despite me paying for this service at checkout. I thought I'd go with an Irish owned company instead of the big guys at Curry's or DID and give them a chance.. I regret putting my faith in this company. I will never use them again.”

Helpful Report

Posted 1 year ago

Hi Martin, Thank you for taking the time to leave a review of your ordering experience with us. It appears there may have been a misunderstanding or error during the ordering process, as we unfortunately do not offer installation services in all areas. This is made clear when choosing the installation option where a list of areas we serve is shown. A customer would need to choose the desired area for installation from here here before continuing. We strive to provide the best service possible to all our customers and in this instance the installation service on your order was missed by us. Typically you would have been contacted before this was dispatched to be made aware of the situation and a solution would have been found. As soon as we were made aware we made contact with several installers to try and get this sorted for you on a one-off basis. Unfortunately, none were available at the time and a full refund of your installation was offered along with help with the washing machine installation over the phone. We do appreciate every customer, as you said we are a small Irish owned company, and we're very proud of the great reviews from thousands of customers we have helped over the years. We are confident that if you were to order from us again you would see why what happened on this occasion was a one-off. ⚡ The ElectroCity Team

Posted 1 year ago

“This was my first time ordering from Electro City and I am not happy at all. What I ordered from the website is not what I received hence I give it a 1 star”

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Posted 1 year ago

“Quick delivery good prices thanks”

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Posted 1 year ago

“Still haven’t received order 10 days later!!!”

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Posted 1 year ago

“I haven't received my order”

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Posted 1 year ago

“When I spoke to the manager at Waterford store, he told me that I would only get the manufacturers guarantee of 1 year: I believe that under EU regulations it should be 2 years. Other than that the Electro City offer good value”

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(ElectroCity Waterford) - Posted 1 year ago

“Unfortunately I ordered my fridge on 14th of June expecting it in 3-4 days I got a text 21/6 to say it will be with me before 12 on 22/6. I then missed a phone call at 8 ( I was sleeping) when I rang back I didn't get an answer rang direct to be told it has to be rescheduled. I am still without a fridge & very upset about the whole thing & sorry now that I bought from you.. very very dissapointed customer. Won't be using you again & will let my 8 siblings know to never use electricity.”

Helpful Report

Posted 1 year ago

“Tv was ordered and when we went to collect it it was not handed out on a Sunday We rang in shortly after and were told on line orders were not processed over the weekend. This was despite having an email confirming it was in stock. Staff seemed v uninterested in trying to help”

Helpful Report

(ElectroCity Kilkenny) - Posted 1 year ago

Hi Kathleen, we're very sorry to hear you had a bad experience! While it is correct that new online orders are not processed on Sundays (But we're looking to change this) I can see yours was processed before 3pm on Saturday and was ready to collect from then. This should have been put aside for you in Kilkenny from then and would have been available on Sunday. Can you confirm that you have now collected your TV from the store? You can reach out to us at help@electrocity.ie to follow this up 🙂

Posted 1 year ago

“I did not receive my order. I think my package is missing and I can’t track it. I sent an email to ElectroCity asking about this issue and received no reply.”

Helpful Report

Posted 2 years ago

Hi Natalia, We're very sorry about the missing delivery! We've reached out to our delivery partners about this and will be in touch. Can we just confirm what email address you sent your query to as we can't find any about this on our system here. Our online support email would be help@electrocity.ie if you wanted to forward it there?

Posted 2 years ago

“I paid for my fridge to be installed and a man came to deliver it and said someone else would install it. Still waiting”

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Posted 2 years ago

“Caulfield Transport (who electro city use as delivery partner) were unreliable with delivery. After phoning their office to confirm a day , the told me the item would be delivered on the wrong day. Once I rang again to confirm a new day, the gave me the wrong time . Incompetence at its finest”

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Posted 2 years ago

“While customer service is excellent . Some appliances are sourced from an external supplier . I waited 1 week for phone while website states next day delivery for small appliances. Issues with courier and external supplier caused this but was frustrating experience in general.”

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Posted 2 years ago

“Ordered and weren't dispatched for a week”

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Posted 2 years ago

“I like how the email link to write this review was titled we care wgat you think, when in fact you clearly dont care what i think. Im being sent between online team and shop no one will resolve my problem.”

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Posted 2 years ago

“Still have not received my order that dispatched on 31/1/23 when your site says 1-2 business days and it’s now the 9/2/23. When I emailed for an update I was told it was coming direct from the supplier but no actual update???”

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Posted 2 years ago

ElectroCity is rated 4.7 based on 2,499 reviews